What you’ll be doing:
Run daily operations in the Medical Examination Centre
Meet and greet all customers and stakeholders
Assist customers with completion of forms such as expense claims
Prepare medical rooms and equipment, ensuring they are ready for the Medical Practitioner and customers
Update and maintain records by use of computer system and accurately capture and enter data on to the relevant systems
Regular telephone/email liaison with MSC - respond to all contacts from both internal & external customers made via all the available channels
Provide cover at our other medical examination centres within the region
Achieve customer and client KPI targets in relation to all contacts
Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
What we’re looking for:
Previous experience in an administrative / customer facing role, preferably in an office environment
Knowledge and experience of MS Office applications
Excellent Customer Service skills – including telephone skills.
Ability to gather relevant information from customers
Superb organizational, administrative, and planning skills.
Ability to work under pressure and react effectively to emergency situations.
Great attention to detail with the ability to multi-task.
Excellent documentation, communication, and IT skills.
Ability to travel within the area and possibly to other Capita locations.
What’s in it for you?
£26,227.50 annual salary
Office based role
25 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Access to the Headspace app for you and up to 5 family or friends.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation✅ Achieve together Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]
