A vacancy has arisen at the Urology Ward, Churchill hospital for a motivated individual who would enjoy working in a challenging busy environment providing a comprehensive administrative service. The post holder will work closely with the ward manager and all relevant staff members.
The applicant must have excellent interpersonal and communication skills to effectively deal with a diverse range of people in a sensitive and confidential manner. Good organisational and IT skills are essential and experience of EPR ( Electronic Patient Records) would be an advantage.
Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any , insurance and parking.
- Assist patients who may wish to claim expenses.
- Print off theatre lists and maintain ward diaries
- Book and track medical records. Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.
- Liaise with other departments/hospitals to obtain medical records for authorised users. File reports in the medical record. Scanning documents to EPR.
- Undertake other admin duties including managing post filing, photocopying and ordering or stationary to ensure the smooth running of the ward.
- Ensure that clinic appointments and outpatient appointments are requested on time.
- Collect personal and confidential information from patients or relatives in order to complete the admissions process, including assignment to correct consultant, and ensure patient admissions, attendances, discharges and transfers are recorded in a timely manner on the patient administration system. Ensure adherence with the Data Protection Act and Trust procedures in respect of the patient record.
- To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospital s promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Following patient discharge, ensure that all medical/nursing notes are
complete, filed in the correct order and coded as per unit policy. This will
include, for out of area patients, sending a copy of the discharge letter and
other relevant medical notes to their local Hospital/clinical team.
- Ensure that transport for any discharges is booked on line (if SCAS) at least
24 hours an advance. Be a ward ‘expert’ for transport booking ensuring that
the nursing staff are able to book and check journeys.
- Liaise with other departments within the hospital to book any requested
investigations and/or transportation from hospital or between departments.
- Book patients’ follow-up appointments and maintain a record of all
appointments made.
- Provide cover for other ward clerks during periods of leave and absence.
- Perform any other duties appropriate to the grade and objective of the post as
directed by the Ward Manager.
- To participate in the induction and training of new members of staff within the
team.
- Liaise closely with the coordinator of each shift with regards to admissions
and discharges.
- Liaising with the coders to ensure all coding of discharged patients is
completed .
- Distributing and redirecting mail as required
- Issuing car parking forms for patients and relatives as appropriate.
- Acquire, maintain and improve the knowledge and skills required to perform
the role, undertaking in-house training as agreed with the department
manager.
