Web manager Work, Jobs in Erdington, Wmd (with Salaries)

Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Pentester
iSTORM® —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Scripting
- Organisational skills
Quick apply
Website Experience Manager
The Works —Coleshill
- Hybrid work
- Project management
- JavaScript
- HTML
- Employee assistance programme
- Employee discount
Web Delivery Consultant
BluelightCRM —Birmingham
- Up to £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Medicines Optimisation eLearning Content Manager - Department of Pharmacy - 107495 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Full-time
- Business development
- University
- School
7d
Project Manager
EBY Design Ltd —Tamworth
- £25,000 - £30,000 a year
- Full-time
- Project management
- Bachelor's degree
- In-person
- Free parking
Quick apply
3d
Communications and Events Supervisor - Campus Services - 48510 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- Hotel
- Project management
- Annual leave
- Sick pay
8d
Communications Assistant - College of Medicine and Health - 57817 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- Microsoft Office
- University
- Travel
- Annual leave
- Sick pay
17h
eCommerce Manager
Alliance Automotive Group —Birmingham
- Marketing
- Project management
- Bachelor's degree
Quick apply
8d
Website Manager
Delicate Hospitality Services Ltd —Burton-On-Trent
- £42,000.00 - £54,863.06 a year
- Full-time
- Management
- English
- SQL
- Employee discount
- Sick pay
Quick apply
12d
Blank
Intelligent STORM Solutions (iSTORM) —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Scripting
- Organisational skills
13d
Communications Manager
Agent Rainmaker —Wolverhampton
- £30,000 - £35,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
Quick apply
Programme Administrator
Chartered Institution of Railway Operators —Stafford
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
7d
Contract Digital Project Manager
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- PMP
- Project management
- Software development
Quick apply
11d
Digital Business Analyst (Full-Time)
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- APIs
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Website Manager
The Works —Coleshill
- Hybrid work
- Project management
- JavaScript
- HTML
- Employee assistance programme
- Employee discount
Penetration Tester
Intelligent STORM Solutions (iSTORM) —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Scripting
- Organisational skills
13d
Contract Scrum Master
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- Project management
- Travel
- Agile
Quick apply
Junior Project Manager
IT Roadway —Hinckley
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Engineering
Quick apply
3d
Software Engineer (front-end leaning)
BBC —Birmingham
- £43,000 - £50,133 a year
- Full-time
- Management
- AWS
- JavaScript
1h

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Consumer Services Manager

KP Snacks -
Ashby-De-La-Zouch

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Leadership
Communication skills

Full job description

Consumer Services Manager
Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more…)
Monday - Friday, 08:30 - 16:30

We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.

Join our snack-loving team
We’re looking for a Consumer Services Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role

At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity.

As Consumer Services Manager, you’ll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You’ll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience.

You’ll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you’ll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement
Comprehensive healthcare support – including Medicash Health Cash Plan, Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care
KP Pension Plan – contribution matching up to 7% of your salary
25 days holiday, plus the option to buy more
KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

Leading a high-performing Consumer Services team
Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota
Owning end-to-end complaint and enquiry management
Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress
Protecting quality, safety and compliance
Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories
Partnering across KP Snacks and beyond
Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently
Turning Voice of the Consumer into insight and improvement
Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

Proven leadership experience in Consumer Services or Customer Care
A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints
Sound technical and regulatory understanding
Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures
Confidence owning systems, insight and budgets
Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service
Excellent communication and influencing skills
The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders
A calm, practical and solutions-focused approach
Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome

#LI-SC1 #LI-Hybrid

Quick apply

Refine Your Search

web manager jobs in erdington, wmd

Consumer Services Manager

Pentester

Website Experience Manager

Web Delivery Consultant

Medicines Optimisation eLearning Content Manager - Department of Pharmacy - 107495 - Grade 7

Project Manager

Communications and Events Supervisor - Campus Services - 48510 - Grade 6

Communications Assistant - College of Medicine and Health - 57817 - Grade 5

eCommerce Manager

Website Manager

Blank

Communications Manager

Programme Administrator

Contract Digital Project Manager

Digital Business Analyst (Full-Time)

Website Manager

Penetration Tester

Contract Scrum Master

Junior Project Manager

Software Engineer (front-end leaning)

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