Resident liaison Work, Jobs in Essex (with Salaries)

Customer Liaison Officer/ Project Coordinator.
Houghton Group —West Hanningfield
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Sick pay
Quick apply
RP Prosecution Support Officer (South LPA)
Essex Police and Kent Police —Basildon
- From £27,204 a year
- Full-time
- Computer literacy
- Computer skills
1d
Customer Care Officer
United Infrastructure —Brentwood
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Billing Controller
Care UK —Colchester
Technical Officer
Chelmsford City Council —Chelmsford
- £37,455 - £40,770 a year
- Full-time
2d
Maintenance Manager
Chelmsford Manor Care Home —Chelmsford
- £18 an hour
- Full-time
- Paid training
- Annual leave
Quick apply
14d
Electrical Contracts Manager
THE WIGGETT GROUP —Little Warley
- £55,000 - £60,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Quick apply
6d
Customer Complaints Handler
Morgan Sindall Property Services Limited —Basildon
- £27,500 - £28,000 a year
- Full-time
- Employee assistance programme
- Employee discount
14d
Extra Care - Scheme Coordinator - Gidea Park
Care Support —Romford
- £26,715 a year
- Full-time
- Management
- Training & development
- Care plans
Quick apply
Contracts Manager
Wiggett Group —Brentwood
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Quick apply
General Handyman/woman
Lodge Lane Care Home —London
- £14 - £16 an hour
- Full-time
- Maintenance
- English
- Programmable logic controllers
- Free parking
Quick apply
2d
Care Assistant
To be confirmed —Rayleigh
- From £12.71 an hour
- Part-time
- Medication administration
- Nursing home
- No experience needed
- COVID-19 protective measures
Quick apply
21h
Senior Quantity Surveyor
United Infrastructure —Hutton
- Microsoft Office
- Bachelor's degree
- Team management
Quick apply

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Customer Liaison Officer/ Project Coordinator.

Houghton Group -
West Hanningfield

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Company pension
Sick pay

Qualifications

Microsoft Word
Social housing experience
Customer communication
Driving Licence
Microsoft Outlook
Client engagement
Stakeholder liaison
Project coordination
Microsoft Office Suite
Tenant engagement
Client services
Organisational skills
Customer support
Construction coordination
Customer interaction
Construction experience
Communication skills

Full job description

Houghton Group is a growing construction, electrical and renewable contractor delivering works across Essex and the surrounding counties for local authorities, housing associations and commercial clients.

As our Retrofit division continues to grow, we are looking for an organised and people-focused Customer Liaison Officer / Project Coordinator to support our Delta Retrofit Programme.

The Role

This is a varied customer-facing and project coordination role, typically split between three days visiting residents on site and two days in the office.

You will be the main point of contact for residents throughout their retrofit journey, from initial surveys and pre-condition visits through to completion and handover. You will need to be confident visiting residents in their homes, building rapport, explaining upcoming works and handling questions or concerns professionally.

Alongside resident liaison, you will support the project team with appointments, planning, administration and coordination to help keep the programme running smoothly.

You will work closely with managers, supervisors, surveyors, engineers and our client, acting as an important link between residents and the delivery team.

Benefits

Paid day off on your birthday.
Additional holiday for loyalty.
Discretionary sick pay.
Pension contributions.
Paid business mileage.
Training and development opportunities.
Summer and Christmas staff events.

Key Responsibilities

Act as the main point of contact for residents.
Visit residents to complete Resident profile assessments and pre-condition surveys.
Arrange surveys, appointments and installation dates.
Explain planned works and identify individual resident needs or concerns.
Maintain communication with residents before, during and after works.
Handle customer queries and concerns professionally.
Complete end-of-job resident handovers and gather feedback.
Coordinate appointments, engineers' diaries and site visits.
Update project systems, trackers and documentation.
Provide day-to-day administrative support to the project team.

What We're Looking For

Essential:

Excellent communication, customer service and people skills.
Confident meeting residents and working within occupied homes.
Friendly, approachable and professional.
Strong organisation and administration skills.
Able to handle different personalities and challenging conversations professionally.
Confident using Microsoft Office.
Full UK Driving Licence.

Desirable:

Social housing or resident liaison experience.
Construction, planned maintenance or retrofit experience.
Previous Customer/Resident Liaison or Project Coordinator experience.

At Houghton Group, we believe great projects are delivered through great communication, underpinned by integrity, ownership and commitment. This role is central to ensuring our residents receive an excellent experience while helping our teams deliver safely and to the highest standards. If you take ownership, act with integrity and are committed to doing a great job, we'd love to hear from you.

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

resident liaison jobs in essex

Customer Liaison Officer/ Project Coordinator.

RP Prosecution Support Officer (South LPA)

Customer Care Officer

Billing Controller

Technical Officer

Maintenance Manager

Electrical Contracts Manager

Customer Complaints Handler

Extra Care - Scheme Coordinator - Gidea Park

Contracts Manager

General Handyman/woman

Care Assistant

Senior Quantity Surveyor

I want to receive the latest job alerts for resident liaison in essex

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