Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Summer Intelligence Internships with MI5
Security Service (MI5) —London
- £4,849 a month
- Seasonal
- Internship
5d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Project Aconex Administrator
Avondale Construction Ltd —London
- £17.50 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
8d
Sales and Logistics Coordinator
Euro Car Parks —London
- £27,000 - £40,000 a year
- Full-time
- Microsoft Word
- Sales
- Computer literacy
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —London
- £28,000 a year
- Computer literacy
- Travel
- Organisational skills
- Employee assistance programme
QA & User Acceptance Testing Consultant- London
FDM Group —London
- Communication skills
- Banking
- Time management
- Annual leave
Technical Documentation Specialist
vServices —London
- Remote
- Microsoft Powerpoint
- English
- Analysis skills
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Support Technician Agilent Measurement Suite
Imperial College London —White City
- £42,505 - £47,213 a year
- Full-time
- Computer literacy
- Annual leave
Project Coordinator
One Retail Group —London
- Hybrid work
- Communication skills
11d
Security Analyst
Doherty Associates —London
- £35,000 - £40,000 a year
- Overtime
- Hybrid work
- Organisational skills
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior Consultant
The Principals Group —London
- Remote
- Leadership
Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
10d
Food Technologist
elix sourcing solutions —London
- £39,000 - £40,000 a year
- Monday to Friday
Technical Sales Support (Project Coordination)
Reconomy Connect —Waltham Abbey
- Full-time
- CRM software
- Organisational skills
- In-person
- Store discount
- Employee assistance programme
11d

I want to receive the latest job alerts for technical specialist in euston, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical specialist jobs near euston, gtl

Support Specialist in the UK

TicketCo
London

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Ticket management
Process improvement
Internal department liaison
B2B
Software testing
Customer support
Customer interaction
AI
Communication skills
Help desk

Full job description

Support plays a vital role in a highly competitive market, providing measurable value to our customers. To ensure our customers achieve their goals and consider TicketCo a leader on the ticketing market, we are looking for a Support Specialist to join our team. In your role, you will be responsible for professional handling of support requests and ensuring a timely resolution is offered. Other responsibilities include working with other departments, attending events to supervise operations, troubleshooting, and testing technical solutions. This role will allow your career to grow, offering opportunities to develop and advance within TicketCo.

Responsibilities

Provide first-class, relation driven support to our customers in the UK and Ireland.

Work closely with clients and the Product Team to troubleshoot and resolve technical issues.
Taking part in the matches, games and important gatherings to make sure everything runs smoothly.
Manage equipment, including testing and ensuring that it is maintained and working efficiently.
Testing of TicketCo's software and reporting any issues found.
Work on internal projects to improve the support team's efficiency
Create a value for customers by providing top of the line consulting.
Master and manage the tools used by the support department and improve communication guidelines based on the feedback received.
Train and maintain AI (artificial intelligence) systems used in Customer Support.
Learn, grow and be up to date with the latest technologies and changes in the ticketing business.
Function as the customer advocate and provide internal feedback on how we can do things better.
Identify opportunities and challenges affecting the business of our customers and team up with other departments in order to improve our services and products.
Travel to help our clients achieve success and join other teams during strategic meetings.

Experience and skills

Strong experience in customer-facing activities
Excellent communication and presentation skills with the ability to inspire others through enthusiasm and creativity.
Ability to work on multiple tasks in a short period of time.
Strong empathy for customers and ability to advocate on their behalf.
Understanding of value drivers in usage based, transaction based and recurring revenue business models.
Analytical and process-oriented mindset.
Ability to understand technical solutions.
Strong work ethic, with the ability to work independently.
Desire for continuous learning and improvement, looking to grow together with the company.
SAAS and B2B support related experience.
Interest in sport and event industry.

Location

United Kingdom

Apply Now

Refine Your Search

technical specialist jobs in euston, gtl

Support Specialist in the UK

Business Analysts — All Levels - UK Wide

Summer Intelligence Internships with MI5

IT Service Desk Analyst

End User Support Analyst

Product Support Specialist (Part-Time)

Technical Product Support Specialist (Smart Home & AV)

Project Aconex Administrator

Sales and Logistics Coordinator

IT Service Desk Apprentice

QA & User Acceptance Testing Consultant- London

Technical Documentation Specialist

Service Desk Engineer (Field)

Support Technician Agilent Measurement Suite

Project Coordinator

Security Analyst

Senior Consultant

Client Placement Specialist

Food Technologist

Technical Sales Support (Project Coordination)

I want to receive the latest job alerts for technical specialist in euston, gtl

Explore jobs in more locations

Responsibilities

Experience and skills

Location

Jobseeker tools

Employer Tools

Browse

Stay Connected