Dispatcher Work, Jobs in Evenwood, Dur (with Salaries)

Service and Administration Coordinator - Fire Sprinkler Systems
Richmond Fire Engineers Ltd —Richmond
- From £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Customer Service Agent
Breedon Group plc —Spennymoor
- Full-time
- Customer service
- Computer skills
- Construction experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Scheduling Coordinator
Inside Contracting —Prudhoe
- From £27,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply

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Service and Administration Coordinator - Fire Sprinkler Systems

Richmond Fire Engineers Ltd
Richmond

Quick apply

Job details

Full-time
From £25,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Company events
Sick pay

Qualifications

Microsoft Excel
Customer service
Facilities management
Microsoft Office
Organisational skills
Communication skills

Full job description

Join Our Growing Service Team

We are a well-established and respected fire sprinkler company delivering inspection, maintenance, repair and installation services across a wide range of sectors. Due to continued growth, we are looking for an organised and motivated Service Coordinator to join our busy Service Department.

This is an excellent opportunity for someone with strong organisational and customer service skills who is looking to build a long-term career in a technical service environment. Previous fire sprinkler experience is not essential. Full training, ongoing development and clear opportunities for progression will be provided.

The Role

As a Service Coordinator, you will play a key role in ensuring the smooth delivery of our service and maintenance operations. Working closely with the Service Manager, engineers, subcontractors and customers, you will help ensure service activities are planned, communicated and completed efficiently.

Key ResponsibilitiesService Coordination

Schedule engineers for planned maintenance, reactive call-outs and remedial works.
Liaise with customers to arrange appointments and provide updates.
Manage incoming service requests via telephone and email.
Monitor job progress, engineer attendance and outstanding actions.

Administration & Compliance

Raise and process work orders, quotations and purchase orders.
Maintain customer records within the service management system.
Ensure service reports, maintenance records and compliance documentation are processed accurately and on time.
Support departmental administration and reporting requirements.

Billing & Accounts Support

Provide billing data based on completed service work and agreements.
Support the accounts team with invoicing cover and resolving billing queries.
Assist with month-end processes and sales ledger reporting when required.
Maintain organised digital and physical filing systems.

What We're Looking For

Essential:

Strong organisational and planning skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines.
High level of accuracy and attention to detail.
Good Microsoft Office skills, particularly Excel.
Positive attitude and willingness to learn.

Desirable:

Experience in coordination, scheduling, administration or customer service.
Experience within engineering, construction, facilities management or service industries.
Familiarity with CRM or service management software.
Experience supporting billing or finance administration.

What We Offer

Full industry training and professional development.
Clear opportunities for progression.
Supportive and experienced team environment.
7% Company pension scheme.
25 days Annual leave plus bank holidays.
Staff social events.
Yearly discretionary bonus depending on Company Performance.
Competitive salary and long-term career prospects.

Why Join Us?

The fire sprinkler industry plays a vital role in protecting lives and property. We invest in our people and provide the support, training and opportunities needed to build a rewarding career within a reputable organisation committed to excellence in safety standards. If you are organised, customer-focused and looking for your next opportunity, we would love to hear from you.

Please no agencies.

Pay: From £25,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Sick pay

Work Location: In person

Quick apply

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dispatcher jobs in evenwood, dur

Service and Administration Coordinator - Fire Sprinkler Systems

Customer Service Agent

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