Finance partner Work, Jobs in Evenwood, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Assistant Finance Business Partner
EAST DURHAM COLLEGE —Peterlee
- £35,733 a year
- Full-time
- Presentation skills
- Accounting
- Organisational skills
- Free parking
- Annual leave
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Oracle
- Salesforce
- English
Finance Officer
TSG —Gateshead
- £0.01 - £30,000.00 a year
- Hybrid work
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Head of Finance
Derwentside College —Consett
- Up to £57,729 a year
- Full-time
- Management
- Leadership
- Teaching
- Free parking
- Annual leave
12d
DadVocate Programme Manager
Inspired Human Resources Ltd —Gateshead
- £39,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
- Social Work
Quick apply
10d
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
10d
Administrator
Reed In Partnership —Spennymoor
- £26,300 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Flexible schedule
13d
Community Development Worker
Moneywise Credit Union —Teesside
- £24,454 - £26,147 a year
- Full-time
- Hybrid work
- Social media management
- Presentation skills
- Driving
- Health & wellbeing programme
- Bereavement leave
Quick apply
3d
Senior Finance Manager
GXO Logistics —Sherburn
- Up to £70,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
10d
Financial Transactions Manager
Thirteen —Middlesbrough
- £52,996 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee discount
16h
Graduate Management Trainee - Stockton on Tees / Darlington
Enterprise Mobility —Stockton-on-Tees
- Full-time
- Sales
- Customer service
- Bachelor's degree
Division Assistant Accountant
Lookers —Stockton-on-Tees
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Annual leave
Quick apply
4d
Finance/Operations Manager– Floor Cleaning Machines
GT Cleaning Machines LTD —Durham
- Up to £40,000 a year
- Full-time
- In-person
Quick apply
6d
Senior Management Accountant
END —Washington
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Work from home
- Employee assistance programme
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Lamesley
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Finance and Payroll Officer
ELM Alliance LTD —Middlesbrough
- £17,680 a year
- Temporary
- Microsoft Office
- Data entry
- IT
- Free parking
- Sick pay
Quick apply
Business Support & Finance Officer
Blaydon Youth and Community Centre —Blaydon
- Up to £27,300 a year
- Part-time
- Microsoft Office
- Human resources
- QuickBooks
- Free parking
- Employee discount
Quick apply
Senior Recruitment & Workforce Manager
JK Civil's Ltd —Durham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Leadership
- Free parking
- Annual leave
Quick apply
15h
Procurement Manager
Sharpsmart —Spennymoor
- Full-time
- Hybrid work
- IT
- Negotiation
Quick apply
11d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

finance partner jobs in evenwood, dur

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Procurement Manager

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