HR Operations Assistant
Be the person who keeps our people experience running smoothly.
At BWB Consulting, we’re more than engineers – we’re trusted partners, innovators, and problem-solvers. Recognised as ACE Best Large Consultancy of the Year 2022 and proudly accredited with Investors in People and Investors in Wellbeing, our award-winning culture is built on excellence, collaboration, and sustainability. We push boundaries to deliver exceptional results for our clients – and create meaningful impact for the communities we serve.
Are you highly organised, proactive and passionate about delivering outstanding customer service? Do you enjoy variety, thrive in a fast-paced environment and take pride in getting the details right?
We're looking for an HR Operations Assistant to join our friendly and collaborative HR team. This is a fantastic opportunity for someone with HR administration experience who wants to develop their career while playing a key role in supporting our people and our business.
As the first point of contact for HR queries, you'll help deliver an exceptional employee experience from day one through to departure. Working across every stage of the employee lifecycle, you'll support colleagues, managers and the wider HR team, ensuring our processes are efficient, compliant and always delivered with a customer-first approach.
If you enjoy improving processes, embracing technology and making a real difference behind the scenes, we'd love to hear from you.
What you'll be doing
As an integral member of the HR team, you'll:
- Be the first point of contact for employee HR queries, providing accurate, timely and professional advice.
- Deliver efficient HR administration across the entire employee lifecycle, including onboarding, contractual changes and offboarding.
- Create and maintain accurate employee records, HR documentation and system data.
- Manage key HR processes including the HR inbox, probation reviews, occupational health referrals, risk assessments, absence management and leaver processes.
- Support recruitment administration and help deliver a smooth candidate and onboarding experience.
- Work closely with colleagues across Employee Relations, Learning & Development, Early Careers and Talent Acquisition.
- Produce HR reports and management information to support business decisions.
- Contribute to HR projects, policy reviews and initiatives focused on improving processes, digitalisation and automation.
- Ensure all activities are carried out in line with employment legislation, company policies and GDPR requirements.
What we're looking for
You'll be someone who enjoys helping others, takes ownership of your work and loves creating well-organised, efficient processes.
You'll bring:
- Previous experience in an HR administration or HR assistant role, ideally within a fast-paced professional services environment.
- Experience using HR Information Systems (experience with iHCM would be advantageous).
- Strong IT skills, including Microsoft Office, with confidence using digital tools such as Canva and PageTiger (or similar platforms).
- Excellent written and verbal communication skills with a professional, approachable manner.
- Outstanding attention to detail and a "right first time" mindset.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- A proactive approach, taking initiative while working collaboratively within a supportive team.
- A genuine passion for delivering excellent customer service and continuously improving the employee experience.
Qualifications
A degree or CIPD Level 3 qualification (essential).
Working towards, or having achieved, CIPD Level 5 would be advantageous.
Why join us?
At BWB, our people make the difference. Joining our HR team means becoming part of a collaborative, supportive and forward-thinking environment where your ideas are welcomed and your development is encouraged.
You'll have the opportunity to:
- Build your HR career across the full employee lifecycle.
- Be involved in exciting projects, digital transformation and continuous improvement initiatives.
- Work with a friendly team that genuinely supports one another.
- Make a real impact on the experience of colleagues across the business.
If you're looking for a varied HR role where no two days are the same and where you can grow your skills while making a meaningful contribution, we'd love to hear from you.
Benefits
Inclusive Culture – Bring your authentic self to work every day.
Competitive Rewards – Salary, 5% pension match, life assurance, and long-service recognition.
Time Off & Flexibility – 25 days’ holiday (rising to 28), option to buy more, hybrid working (3 days office), and flexible core hours.
Health & Wellbeing – Westfield Health, healthcare cash plan, Cycle to Work scheme, wellbeing initiatives.
Growth & Development – Fully funded training, Chartership support, and paid professional subscriptions.
Community & Connection – Volunteering days, social events, discounts, and savings.
Accessibility & Adjustments
We’re proud to be a Disability Confident Employer and a signatory of the Armed Forces Covenant, building an inclusive workplace where everyone can thrive.
We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.
