Patient services team leader Work, Jobs in Ewhurst, Sry (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Team Leader - Secure Mental Health
EMED Group —Burgess Hill
- £15.22 an hour
- Full-time
- Team management
- Recruiting
- Organisational skills
- Annual leave
Quick apply
7d
Senior Manager, Operational Excellence (PPI)
Thermo Fisher Scientific —Horsham
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Production Radiochemist
Alliance Medical Ltd —Guildford
- From £33,450 a year
- Nights as needed
- Maintenance
- Analysis skills
- Quality control
Quick apply
Patient Services Coordinator - Weybridge
Medical Imaging Partnership —Weybridge
- Full-time
- Computer skills
- Communication skills
1d
Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Patient Services Coordinator - Weybridge - (Bank, 0 Hours contract)
Medical Imaging Partnership —Weybridge
- Computer skills
- Communication skills
1d
Patient Service Advisor Team Leader
Bupa —Kingston upon Thames
- Up to £27,237.60 a year
- Part-time
- Customer service
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
9d
Income Officer - Housing Advice Service
London Borough of Sutton —Sutton
- £38,256 - £46,968 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
10d
Customer Service Representative
Enovis —Guildford
- Full-time
Goods-in Stock Controller
Rapidcare —Crawley
- £24,809.50 a year
- Full-time
- Computer literacy
- Data entry
- Warehouse experience
- Free parking
Quick apply
2d
MLA Team Leader
The Royal Marsden NHS Foundation Trust —Sutton
- £33,262 - £36,027 a year
- Full-time
- Management
- Recruiting
- Training & development
- Annual leave
2d
NHS Patient Advisor
Berkshire Primary Care Ltd —Bracknell
- £12.71 an hour
- Full-time
- Computer literacy
- Data entry
- Organisational skills
Quick apply
Learning Mentor
LSEAT —Guildford
- £23,618 - £28,228 a year
- Full-time
- School
- Flexible schedule
Team Secretary
Sussex Partnership NHS Foundation Trust —Haywards Heath
- £25,760 - £27,476 a year
- Full-time
- Microsoft Word
- Oracle
- Microsoft Outlook
- Annual leave
7d
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
8d
Pharmaceutical Same Day Delivery Driver
LF&E Refrigerated Transport —Redhill
- £33,134.40 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
1d
GP Assistant prescriptions and appointments
The Nelson Medical Practice —London
- £13.51 an hour
- Full-time
- In-person
- Office experience
- Sick pay
Quick apply
1d
Business Administrator - Medical Directorate
Sussex Partnership NHS Foundation Trust —Worthing
- £32,073 - £39,043 a year
- Full-time
- Customer service
- Budgeting
7d
Business Support Team Leader
HCRG Care Group —Redhill
- £26,250 - £30,000 a year
- Call to connect
- Microsoft Outlook
- Computer literacy
- Databases
- Employee discount
Quick apply

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

patient services team leader jobs in ewhurst, sry

Sr.Dir,Patient Experience

Team Leader - Secure Mental Health

Senior Manager, Operational Excellence (PPI)

Production Radiochemist

Patient Services Coordinator - Weybridge

Quality and Locations Compliance Officer

Patient Services Coordinator - Weybridge - (Bank, 0 Hours contract)

Patient Service Advisor Team Leader

Income Officer - Housing Advice Service

Customer Service Representative

Goods-in Stock Controller

MLA Team Leader

NHS Patient Advisor

Learning Mentor

Team Secretary

Complaints Manager

Pharmaceutical Same Day Delivery Driver

GP Assistant prescriptions and appointments

Business Administrator - Medical Directorate

Business Support Team Leader

I want to receive the latest job alerts for patient services team leader in ewhurst, sry

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