Client success manager Work, Jobs in Exeter, Dev (with Salaries)

Customer Success Manager
Unity5 —Exeter
- From £30,000 a year
STILL UK Senior Manager Key Accounts
STILL Materials Handling Ltd. —Exeter
Account Manager
Kensa —Exeter
- £30,000 - £40,000 a year
Account Manager
digiLab Solutions —Exeter
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

STILL UK Senior Manager Key Accounts
STILL Materials Handling Ltd. —Exeter
To negotiate with customers on sales agreements and contracts for the supply of STILL products ensuring that all internal parties and suppliers involved in the…
Manager, Outsourced Finance
Albert Goodman LLP —Taunton
Be ACA or ACCA qualified. Electric car and cycle to work schemes. Have post‑qualification experience within a practice environment.

I want to receive the latest job alerts for client success manager in exeter, dev

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success manager jobs near exeter, dev

Account Manager jobs in Exeter

Key Account Manager jobs in Exeter

Account Manager jobs in Glasgow

Office Manager jobs in Birmingham

Account Manager jobs in Ayrshire

Assistant Site Manager jobs in London

Area Cleaning Manager jobs in London

Account Manager jobs in Chesterfield

Account Manager jobs in Bolton

Key Account Manager jobs in Northampton

Night Shift Manager jobs in London

Key Account Manager jobs in Billingham Ts23

Key Account Manager jobs in Farnham

Key Account Manager jobs in Ipswich

Quality Manager jobs in West Midlands Region

Customer Success Manager

Unity5 -
Exeter

Apply Now

Job details

From £30,000 a year

Full job description

Customer Success Manager

Customer Success is at the heart of the Unity5 mission, with our clients success being a core value that runs throughout the business.

As a Unity5 Customer Success Manager, you will look after our Private/Local Authority customers post go live, to ensure their experience with us is exceptional; building lasting relationships with all stakeholders to deliver the value of our products and services to guarantee renewal and expansion.

Collaboration

Work with the Implementation team at the point of customer go live to ensure you are clear on the customer use case and objectives and help measure the adoption phase to help build your plan for ongoing success
Work closely with Account Management to create and maintain customer-facing success plans focused on long term commercial goals, the customers objectives and satisfaction to ensure retention and growth
Proactively look for cross sell and upsell opportunities to pass to account management to pursue
Check-in with the Unity5 Support team for your customers support cases and issues to ensure there are no blockers to success, playing the first line of escalation if the support team is unable to resolve
Be the voice of the customer within Unity5 by collaborating with all functions across the business, including product and development, to ensure their needs are heard
Work with marketing to ensure as many as your customers as possible are reference-able and have contributed to a case study
Promote positive change through measuring and learning from what makes our customers happy and adapting our approaches accordingly
Share knowledge and lessons learned across the teams to avoid siloed working and attitudes

Customer Success

Have a regular communications plan with all your customers to ensure an ongoing plan for positive customer health and a focus on long term goals
Run onsite health checks and workshops with customers, focusing on data and measuring improvements through the work that you do with them, ensuring positive outcomes are shared at the senior level
Work with the product team to ensure your customer participates in the customer engagement programme to obtain their input into future roadmap plans
Create and participate in Customer communities (online and in person) to bring customers together and share industry best practices and share product usage approaches
Create and run webinars for common system functionalities to provide value to customers in volume as well as provide content for our knowledge hub

Product Expertise

Use your industry knowledge to build credibility with your customers and become an influencer for their processes and system use.
Become an expert in Unity5 products and use cases to advise and train customers on best practices to maximise their usage
Stay up to date with product releases so you can communicate, train, and support your customers with new functionality
Contribute your product knowledge through user groups, events and adding content to the knowledge hub to benefit all customers

Requirements:

At least 2 years experience as a Customer Success Manager in a SaaS or technology environment
Experience looking after multiple customer accounts and being responsible for their successful renewal
Passionate about customer experience and representing the voice of the customer internally through forging relationships across the company
Solid experience delivering client facing presentations, training sessions and demos, using data to prove value
Excellent communication skills, with an ability to position product features and benefits to a non-technical (and technical) audience
Process orientated, can map processes and consult to best practices
Problem solver with willingness to take ownership of issues to resolve them
Naturally organised, with evidence of having managing multiple customer projects with a self starter attitude

Desired:

Experience within the parking or traffic management industry
Experience using Hubspot
Experience in a scale up environment, helping to create new processes in order to succeed

Apply Now

Refine Your Search

client success manager jobs in exeter, dev

Customer Success Manager

STILL UK Senior Manager Key Accounts

Account Manager

Account Manager

More jobs to discover

I want to receive the latest job alerts for client success manager in exeter, dev

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected