Project Administrator
This part-time (0.6 FTE) post is offered as a fixed term contract and is funded by Wellcome Trust until 01 Feb 2028. In line with the University’s fair employment for all principles, any further funding opportunities identified will be reviewed and discussed during the contract.
Applications for secondments will be considered subject to agreement from your current line manager.
Salary will be £30,628 per annum pro rata on Grade D subject to knowledge, skills and experience.
This role offers the opportunity for hybrid working - some time on campus and some from home.
We welcome applications from candidates interested in working part-time hours or job-sharing arrangements.
Please note this role is subject to a DBS check. At the University of Exeter, we are committed to the safeguarding and welfare of children, young people, and vulnerable adults. We expect all our staff to share this commitment.
This role is to provide essential frontline administrative support to the project’s participants and academics, including high-quality administrative support to key priorities. The role ensures the frontline delivery of the project in a timely manner ensuring that the Calming Minds Project is delivered to deadlines. Given the frontline business support nature of this role, the post holder will be expected to respond to, manage and follow up on a diverse range of queries from a variety of internal and external stakeholders in a compassionate and professional manner.
You will be joining our team at an exciting time as we continue to deliver the Calming Minds Project, a flagship Wellcome Trust project awarded to the Professor Ed Watkins. You will be responding to enquiries from a varied group of individuals, across different enquiry channels, including live chat and phone lines. You will particularly be supporting the potential participants troubleshoot any issues they come across in enrolling on the project. You will have a focus on responding to enquiries, and supporting people with differing levels of IT literacy to enrol on online project.
About You
We are looking for a proactive individual with a natural instinct for excellent customer service, who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience. Ideally you will have experience of handling enquiries across a variety of channels and experience in working in dealing with a wide range of stakeholders.
An ideal candidate would be an effective communicator with demonstrable organisational and planning skills. Your attention to detail and ability to provide clear and accurate information is key. You will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the programme and university in a specialist area.
Within your application to the role, you are welcome to use examples or refer to skills or attributes that you have developed in the workplace, or within your personal life, such as through volunteering or other personal commitments like activities or clubs.
Please ensure you read the Job Description and Person Specification for full details of this role.
Further Information
Please contact Martin Howard
[email protected]
Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future
We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.
You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.
Why our colleagues love working here
- Flexible working opportunities and leading parental leave initiatives
- Generous annual leave (39-41 days including bank holidays)
- Competitive pension contributions
- A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
- Sustainability and the environment being at the heart of what we do
How we can help
If you're considering applying and need support to do so, please get in touch with us at
[email protected]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa.
