Service desk support Work, Jobs in Exeter, Dev (with Salaries)

2nd Line Support Analyst
South West Water —Exeter
- £35,530 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
- Employee assistance programme
- Flexible schedule
2d
Machine Service Representative - 7.5 Tonne Licence
Safetykleen —Exeter
- £34,000 - £37,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Night Porter
Woodbury Park Hotel & Golf Club —Exeter
- £28,000 a year
- Weekend availability
- Hospitality
- Hotel
- Hotel experience
- Free parking
- Employee assistance programme
Legal Operations Support Officer
HM Courts & Tribunal Service —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
10d
IT Support Engineer
DeGould —Exeter
- Microsoft Office
- Computer networking
- Computer skills
- Life insurance
- Sick pay
Quick apply
5d
Operations Manager
HM Courts & Tribunal Service —Exeter
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount
12d
Associate (CEng or CGeol)
Kingdom & Partners Ltd —Exeter
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Sick pay
Quick apply
Receptionist/Massage Therapist (Part-Time)
Wholesome Health Chiropractic & Well-being Centre —Newton Abbot
- From £13 an hour
- Temporary
- CRM software
- Social media management
- Customer service
- Annual leave
- Employee discount
Quick apply
13d
Customer Service Advisor - Highways
Civic Recruitment Limited —Northleigh
- £19.36 an hour
- Full-time
- Hybrid work
- Social media management
- Customer service
- English
Quick apply
4d
Systems Administrator
Deciphex —Exeter
- Weekend availability
- Hybrid work
- Computer Science
- Microsoft Office
- Bachelor's degree
- Annual leave
Quick apply
6d
Customer Service Advisor
Bako group —Cullompton
- £23,504 a year
- Monday to Friday
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Tour Guide
Kents Cavern —Torquay
- Up to £15.89 an hour
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
2d
Associate Director / Director (CEng or CGeol)
Kingdom & Partners Ltd —Exeter
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Sick pay
Quick apply
Rapid Response Cleaner
ISS Facility Services —Exeter
- 8 hour shift
- Organisational skills
Quick apply
Cash Desk Volunteer (Home and Fashion Superstore)
British Heart Foundation —Exeter
- Employee discount
Principal Engineering Geologist / Geotechnical Engineer
Kingdom & Partners Ltd —Exeter
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Sick pay
Quick apply
Guest Service Assistant Nights
Tiverton Hotel Lounge & Venue —Tiverton
- £13.25 an hour
- Full-time
- Customer service
- Hotel
- Administrative experience
- Employee assistance programme
Quick apply
2d
Cash Desk Volunteer
British Heart Foundation —Exeter
- Employee discount
Engineering Geologist
JN Bentley —Exeter
- Full-time
- Engineering
- Master's degree
- Travel
- Annual leave
Quick apply
Service Team Leader
Morrisons —Paignton
- Annual leave
- Employee discount
Quick apply
5d

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2nd Line Support Analyst

South West Water -
Exeter

Apply Now

Job details

Permanent | Full-time
£35,530 a year
2 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance
Flexible schedule

Qualifications

Driving Licence
SCCM
Microsoft Exchange
Analysis skills
ITIL
IT support
IT
Root cause analysis
Communication skills
Intune

Full job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Deskside Analyst (2nd Line Support)

South West Water | Pennon Group
Location: Exeter HQ
Salary: £35,530 + excellent benefits
Contract: Full Time, Permanent

Be the Technical Expert Behind Essential Services

At South West Water, technology plays a vital role in supporting the services that millions of customers rely on every day. We're looking for an experienced Deskside Analyst to join our IT Services team and provide expert 2nd line support across our business.

This is an exciting opportunity for a technically skilled and customer-focused IT professional who thrives on solving complex problems, supporting users, and contributing to the continuous improvement of IT services. You'll work across a diverse technology landscape, supporting colleagues throughout the Pennon Group and helping to ensure operational excellence through reliable and effective IT support.

The Role

As a Deskside Analyst, you will act as the primary escalation point for complex IT incidents and service requests that cannot be resolved by the Service Desk. Working both remotely and on-site, you will provide advanced technical support, perform detailed diagnostics, and ensure issues are resolved efficiently and effectively.

You will play a key role in maintaining service reliability, supporting business-critical systems, and delivering a high-quality user experience while adhering to ITIL best practices.

Key Responsibilities

Act as the main technical escalation point for complex IT incidents and service requests.
Diagnose and resolve hardware, software, networking, and end-user computing issues.
Perform root cause analysis and implement long-term solutions to prevent recurring issues.
Manage and update service tickets within the IT Service Management (ITSM) platform.
Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs).
Provide remote and on-site support across Pennon Group locations.
Build, configure, deploy, and support laptops, desktops, mobile devices, and associated technologies.
Collaborate with 3rd line teams and technical specialists to resolve high-level technical issues.
Support endpoint lifecycle management, including provisioning, deployments, replacements, patching, and asset management.
Deliver technical guidance and knowledge sharing to colleagues and end users.
Maintain and improve technical documentation, knowledge articles, and user guides.
Identify trends, recurring incidents, and opportunities for service improvement.
Contribute to the ongoing development of IT processes and service delivery standards.

About You

You are an experienced IT support professional with a passion for technology and a commitment to delivering outstanding customer service. You enjoy troubleshooting complex issues, take ownership of problems through to resolution, and are motivated by making a tangible difference to business operations.

Essential Experience

Experience providing 2nd line IT support within a complex enterprise environment, with a proven ability to diagnose and resolve a broad range of technical issues across hardware, software, networking and end-user technologies.
Strong analytical and problem-solving skills with experience resolving complex technical issues.
Experience working within ITIL-aligned support environments.
Experience using ITSM platforms to manage incidents and service requests.
Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments.

Technical Skills

Experience with a number of the following technologies is highly desirable:

Microsoft 365
Windows 11
Microsoft Exchange Online
Microsoft Entra ID
Microsoft Intune
Microsoft Configuration Manager (SCCM)
Microsoft Defender for Endpoint
BitLocker
Citrix Virtual Apps and Desktops

Qualifications

Relevant industry certifications such as Microsoft, ITIL, CompTIA, Cisco, or equivalent technical qualifications.
Full UK Driving Licence (essential due to travel across Pennon sites).

Why Join South West Water?

At South West Water, you'll join an organisation that provides essential services to communities across the South West while investing in its people, technology, and future.

As part of Pennon Group, you'll work within a large-scale enterprise technology environment supporting critical infrastructure and essential services. You'll gain exposure to modern Microsoft technologies, collaborate with highly skilled technical teams, and play a direct role in enabling the services that customers and communities across the South West rely on every day.

You'll be part of a supportive and collaborative IT team where your expertise is valued, your development is encouraged, and your contribution has a real impact on business performance and customer outcomes.

Whether you're resolving critical incidents, improving service delivery, or helping colleagues work more effectively, you'll play an important role in keeping our business connected and operating at its best.

We welcome applications from everyone and are committed to building a diverse and inclusive workplace. If you don't meet every requirement but believe you have the skills and experience to succeed in the role, we'd encourage you to apply.

Ready to Make an Impact?

If you're a 2nd Line Support professional looking for a role where your expertise is valued, your development is supported, and your work genuinely matters, we'd love to hear from you.

Apply today and help us deliver exceptional technology services that keep South West Water connected, secure and ready for the future.

We believe in rewarding our people for their hard work and dedication. As our 2nd Line Support you'll enjoy:

Competitive Salary – Based on experience and skills
Annual Bonus Scheme – Recognising company performance
Pension Scheme – Helping you plan for your future
Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible
Healthcare Benefits – Access to private healthcare and employee assistance programs

Closing Date: 7th August 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

service desk support jobs in exeter, dev

2nd Line Support Analyst

Machine Service Representative - 7.5 Tonne Licence

Night Porter

Legal Operations Support Officer

IT Support Engineer

Operations Manager

Associate (CEng or CGeol)

Receptionist/Massage Therapist (Part-Time)

Customer Service Advisor - Highways

Systems Administrator

Customer Service Advisor

Tour Guide

Associate Director / Director (CEng or CGeol)

Rapid Response Cleaner

Cash Desk Volunteer (Home and Fashion Superstore)

Principal Engineering Geologist / Geotechnical Engineer

Guest Service Assistant Nights

Cash Desk Volunteer

Engineering Geologist

Service Team Leader

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Deskside Analyst (2nd Line Support)

Be the Technical Expert Behind Essential Services

The Role

Key Responsibilities

About You

Essential Experience

Technical Skills

Qualifications

Why Join South West Water?

Ready to Make an Impact?

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