Practice Plus Group is a trusted provider of urgent and out-of-hours healthcare services across the UK, dedicated to delivering high-quality patient care beyond standard clinic hours. We believe in supporting our clinical teams with essential roles that help ensure patients receive timely and effective care in their homes.
Practice Plus Group are seeking a Coordinator to assist with the delivery of our Out of Hours Service, CAS Service and Primary Care Centres, this role is an integral part of our service and a great chance to expand on existing experience or gain new skills.
As a Coordinator, you will be responsible for assuring patient safety and assuring our services run well coordinated, effectively and productively. You will work closely with the Shift Lead, ensuring our patients journey runs as smoothly as possible and that our patients are always met with a high quality standard of care. This includes sharing feedback and suggestions that could improve patient experience and service performance.
You would be required to work two out of four weekends a month, although there is the option to work additional weekends should you wish too. Please see below rota patterns that you would be expected to cover. We are more than happy to offer any flexibility if needed and if available, to work around your other commitments such as studies, childcare, etc.
08:00am to 13:00pm
13:00pm to 18:00pm
18:00pm to 23:00pm
Ensure all cases have had a PDS check completed.
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To contact patients from despatch to book appointments into local PCC’s, in order of priority as directed by the Shift Lead.
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To respond to any cases flagged to Coordinator in a timely manner, actioning the individual requirement of the case. This could include matching patients to the Spine, checking for ED or 999 attendances.
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To contact referring providers where a case is received that is out of area, in a timely manner.
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To complete Patient Safety Calling as per policy and/or direction from the Shift Lead.
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To answer the telephone and respond in a professional manner to queries from colleagues on shift, internal/external healthcare professionals or members of the public.
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To highlight duplicate cases and Patients with worsening symptoms to the Shift Lead in OOH, or Clinical Navigator, if applicable, in CAS.
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To complete any shift reports as required for the duration of shift/role.
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- To ensure all colleagues on the shift rota are logged in at the appropriate times
The ability to work under pressure
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A flexible approach to workload and tasks
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Accuracy and attention to detail
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Communication skills
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Organisational skills
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Interpersonal skills
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- The ability to work effectively as a part of a team
Please note that any offers of employment are subject to an enhanced DBS check and satisfactory references.
If you have any questions about the role and would like to discuss further, please contact Hannah on
[email protected].
