Desk team leader Work, Jobs in Exeter, Eng (with Salaries)

2nd Line Support Analyst - Deskside
SDI —Exeter
- £32,000 - £35,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
Quick apply
3d
2nd Line Support Analyst
South West Water —Exeter
- £35,530 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- In-person
- Employee assistance programme
- Flexible schedule
Service Desk Analyst
SDI —Exeter
- £28,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- Computer networking
Quick apply
3d
Service Desk Analyst
South West Water —Exeter
- £28,452 - £32,000 a year
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee discount
3d
Hotel - Duty Manager
Premier Inn —Exeter
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
7d
Personal Assistant - (
Natural England —Humber
- £28,910 a year
- Part-time
- Hybrid work
- Microsoft Office
- Hotel
- Presentation skills
- Employee discount
Associate Director / Director (CEng or CGeol)
Kingdom & Partners Ltd —Exeter
- Engineering
- Master's degree
- Business development
- Annual leave
- Sick pay
Quick apply
Hotel Duty Manager
Premier Inn —Torquay
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
11d
Service Team Leader
Morrisons —Paignton
- Cash handling
- Annual leave
- Employee discount
Quick apply
2d
Trading Manager
Morrisons —Teignmouth
- Retail management
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
9d
Consultant Ecologist
AECOM —Exeter
- Full-time
- Hybrid work
- Mentoring
Engineering Geologist
JN Bentley —Exeter
- Full-time
- Engineering
- Master's degree
- Travel
- Annual leave
Quick apply

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2nd Line Support Analyst - Deskside
SDI —Exeter
A full UK driving licence is essential, as the position requires supporting several sites across the region. This is a busy environment and will require dealing…
£32,000 - £35,500 a year
Quick apply
3d
2nd Line Support Analyst
South West Water —Exeter
As a Deskside Analyst, you will act as the primary escalation point for complex IT incidents and service requests that cannot be resolved by the Service Desk.
£35,530 a year

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2nd Line Support Analyst - Deskside

SDI -
Exeter

Quick apply

Job details

Full-time
£32,000 - £35,500 a year
3 days ago

Benefits

Company pension
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Stakeholder liaison
Microsoft Exchange
Computer hardware
Computer networking
Customer support
Communication skills
Intune

Full job description

2nd Line Support Analyst - Deskside

Exeter, Devon

£32-35,500 + excellent benefits

Our Devon-based client is a leading business, offering superb opportunities for 2 experienced 2nd Line Support Analysts to join the IT support function as a technical escalation point for complex IT incidents within the environment.

As an employer, they pride themselves on their commitment to a better, sustainable future for generations to come – the company culture is based on the freedom to change, improve and innovate. There is an excellent career structure and reward package available, including an attractive salary structure with comprehensive benefits attached.

The role

The successful candidate will be a technical escalation point, performing comprehensive diagnostics of technical issues and using your analytical and problem-solving skills to find ways to resolve complex technical issues.

As part of a team, you will provide deskside technical support and assistance to a diverse range of internal users and systems, both locally and across other company sites in the region.

The team is responsible for incident management, fulfilling service requests, assembling IT hardware, conducting IT handovers for employees, and overseeing application upgrades. This includes ensuring installations are managed effectively and that proper change management governance is adhered to.

Perform an in-depth diagnosis to assess the impact of the incident and resolve or escalate accordingly.

Ensure a timely resolution of incidents and service requests according to SLAs and adhere to ITIL standards.

Key to this role is the ability to use your excellent interpersonal and communication skills to deliver superb levels of customer service, supporting the day-to-day operations of the organisation, ensuring the efficient use of their IT equipment and business applications.

You will work closely with the Service Desk and 3rd Line IT Teams, bridging the gap and following escalation procedures to help users resolve their issues.

This is a busy environment and will require dealing with a wide range of differing problems and solutions, so no two days are the same and would suit a candidate keen to avoid the mundane!

Proactively identify potential service impacts and escalate to the Service Desk Leaders

Contribute to the IT knowledge base, helping develop and maintain self-help IT support materials to support users and reduce support demand, as well as train junior members of the IT Service Desk Team.

The requirements:

Demonstrable experience in a 2nd Line Desk Support role (ideally 4 to 5 years)
A strong working knowledge of Windows 11, Microsoft 365, and networking concepts
Microsoft Exchange Online, Citrix, Intune, Azure AD
Ability to support hardware: desktops, laptops, printers, and mobile devices
A solid understanding of core networking principles.
A Degree in IT or qualifications in ITIL, CompTIA, and Microsoft will be beneficial.
A friendly approach to problem-solving
Excellent relationship and stakeholder management skills
Passion for delivering a high-quality customer service experience and ongoing service development
Able to work on your own initiative and work without supervision
Well-developed analytical and problem-solving skills
Strong interpersonal and proven communication skills - capable of engaging and building rapport
Proactive team player with an enthusiasm for problem-solving, planning and prioritising a complex and varied workload.
Willing to work onsite Monday-Friday
Desire to pursue ongoing professional development to stay current within the technology arena.
A full UK driving licence is essential, as the position requires supporting several sites across the region.

If you are an experienced technical support professional / 2nd Line (Deskside) Support Analyst with excellent interpersonal skills and a thorough, methodical and flexible approach, then we need to talk!

For further information and an initial discussion, please call Keith Wilkins today on 07710 753413 or send your CV to [email protected]

Please note that our specialist team personally reviews every application received, and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application, and should this be the case, please accept our apologies in advance.

Applicants must be eligible to live and work in the UK to apply for this role.

Job Type: Full-time

Pay: £32,000.00-£35,500.00 per year

Benefits:

Company pension
On-site parking

Application question(s):

Can you reliably commute to Exeter EX2 daily for this job?
Are you able to drive to attend other client locations in the region?

Work Location: In person

Quick apply

Refine Your Search

desk team leader jobs in exeter, eng

2nd Line Support Analyst - Deskside

2nd Line Support Analyst

Service Desk Analyst

Service Desk Analyst

Hotel - Duty Manager

Personal Assistant - (

Associate Director / Director (CEng or CGeol)

Hotel Duty Manager

Service Team Leader

Trading Manager

Consultant Ecologist

Engineering Geologist

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