Customer success manager Work, Jobs in Exeter (with Salaries)

Customer Success Manager
Unity5 —Exeter
- From £30,000 a year
- Communication skills
Business Development Manager
Clear Business —Exeter
- Up to £40,000 a year
- Full-time
- Sales
- Employee discount
Quick apply
Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Exeter
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Manager
Kensa —Exeter
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
Closing Specialist
Crowdcube —Exeter
- Up to £35,000 a year
- Hybrid work
- Spanish
- Sales
- Customer service
Account Manager
Swanky —Exeter
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Agile
- Employee assistance programme
- Flexible schedule
Quick apply
General Sales Manager
Vertu Motors —Exeter
- £50,000 - £65,000 a year
- Full-time
- Sales
- Retail management
- Leadership
- Annual leave
Quick apply
2d
Business Development Manager
SUEZ —Exeter
- £43,562 - £55,542 a year
- Full-time
- Sales
- Business development
- Presentation skills
4d
Graduate Sales Executive (Exeter & Surrounding Areas)
VetPlus —Exeter
- From £30,000 a year
- Sales
Sales Office Manager
CCF —Exeter
- Full-time
- Sales
- Customer service
- Leadership
- Employee discount
Branch General Manager
DFS —Torquay
- £38,449 - £50,000 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
PACOM - Business Development Manager
Securitas Technology UK —Exeter
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
STILL UK Regional Key Accounts Manager
STILL Materials Handling Ltd. —Exeter
- Full-time
- Sales
- Forklift
- IT
STILL UK Senior Manager Key Accounts
STILL Materials Handling Ltd. —Exeter
- Full-time
- Sales
- Forklift
- IT
Xtra Local Territory Sales Manager (TSM)
Bestway Group —Exeter
- £32,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
Branch Manager
Jewson Partnership solutions —Exeter
- Full-time
- IT
- Leadership
- Employee discount
- Referral programme
10d
Sales Manager
Kents Cavern —Torquay
- Full-time
- Hospitality
- Sales
- Communication skills
Quick apply
9d
Graduate Management Trainee - Exeter
Enterprise Mobility —Exeter
- Full-time
- Sales
- Customer service
- Bachelor's degree
Co-Op Store Manager
Compass Group —Exeter
- £38,000 a year
- Full-time
- Management
- Hospital
- Organisational skills
- Employee discount
Channel Sales Manager
Cambium Networks —Ashburton
- Full-time
- Remote
- Sales
- Business development
- Bachelor's degree
- Employee stock purchase plan
- Annual leave

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Customer Success Manager

Unity5 -
Exeter

Apply Now

Job details

From £30,000 a year

Qualifications

HubSpot
SaaS
Communication skills

Full job description

Customer Success Manager

Customer Success is at the heart of the Unity5 mission, with our clients success being a core value that runs throughout the business.

As a Unity5 Customer Success Manager, you will look after our Private/Local Authority customers post go live, to ensure their experience with us is exceptional; building lasting relationships with all stakeholders to deliver the value of our products and services to guarantee renewal and expansion.

Collaboration

Work with the Implementation team at the point of customer go live to ensure you are clear on the customer use case and objectives and help measure the adoption phase to help build your plan for ongoing success
Work closely with Account Management to create and maintain customer-facing success plans focused on long term commercial goals, the customers objectives and satisfaction to ensure retention and growth
Proactively look for cross sell and upsell opportunities to pass to account management to pursue
Check-in with the Unity5 Support team for your customers support cases and issues to ensure there are no blockers to success, playing the first line of escalation if the support team is unable to resolve
Be the voice of the customer within Unity5 by collaborating with all functions across the business, including product and development, to ensure their needs are heard
Work with marketing to ensure as many as your customers as possible are reference-able and have contributed to a case study
Promote positive change through measuring and learning from what makes our customers happy and adapting our approaches accordingly
Share knowledge and lessons learned across the teams to avoid siloed working and attitudes

Customer Success

Have a regular communications plan with all your customers to ensure an ongoing plan for positive customer health and a focus on long term goals
Run onsite health checks and workshops with customers, focusing on data and measuring improvements through the work that you do with them, ensuring positive outcomes are shared at the senior level
Work with the product team to ensure your customer participates in the customer engagement programme to obtain their input into future roadmap plans
Create and participate in Customer communities (online and in person) to bring customers together and share industry best practices and share product usage approaches
Create and run webinars for common system functionalities to provide value to customers in volume as well as provide content for our knowledge hub

Product Expertise

Use your industry knowledge to build credibility with your customers and become an influencer for their processes and system use.
Become an expert in Unity5 products and use cases to advise and train customers on best practices to maximise their usage
Stay up to date with product releases so you can communicate, train, and support your customers with new functionality
Contribute your product knowledge through user groups, events and adding content to the knowledge hub to benefit all customers

Requirements:

At least 2 years experience as a Customer Success Manager in a SaaS or technology environment
Experience looking after multiple customer accounts and being responsible for their successful renewal
Passionate about customer experience and representing the voice of the customer internally through forging relationships across the company
Solid experience delivering client facing presentations, training sessions and demos, using data to prove value
Excellent communication skills, with an ability to position product features and benefits to a non-technical (and technical) audience
Process orientated, can map processes and consult to best practices
Problem solver with willingness to take ownership of issues to resolve them
Naturally organised, with evidence of having managing multiple customer projects with a self starter attitude

Desired:

Experience within the parking or traffic management industry
Experience using Hubspot
Experience in a scale up environment, helping to create new processes in order to succeed

Apply Now

Refine Your Search

customer success manager jobs in exeter

Customer Success Manager

Business Development Manager

Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped

Account Manager

Closing Specialist

Account Manager

General Sales Manager

Business Development Manager

Graduate Sales Executive (Exeter & Surrounding Areas)

Sales Office Manager

Branch General Manager

PACOM - Business Development Manager

STILL UK Regional Key Accounts Manager

STILL UK Senior Manager Key Accounts

Xtra Local Territory Sales Manager (TSM)

Branch Manager

Sales Manager

Graduate Management Trainee - Exeter

Co-Op Store Manager

Channel Sales Manager

I want to receive the latest job alerts for customer success manager in exeter

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