TLH Leisure Resort is entering an exciting new chapter. With a mission to become the Number One choice for Hotel‑Based Leisure in Torquay, we’re building a leadership team that can help us deliver exceptional guest experiences 365 days a year. If you’re an experienced hospitality professional with a passion for operational excellence, people leadership, and creating memorable moments, this is your opportunity to make a real impact.
Your Opportunity
As Operations Manager, you’ll be at the heart of our multi‑hotel resort, overseeing day‑to‑day operations across Front of House, Food & Beverage, guest services, and safety standards. You’ll support the General Manager in driving performance, elevating service standards, and ensuring our teams feel motivated, supported, and empowered.
This is a role for someone who thrives on variety, enjoys leading from the front, and wants to grow within a dynamic leisure environment.
Key Responsibilities
- Oversee the smooth running of hotel operations across the resort
- Ensure exceptional guest service through continuous monitoring and improvement of standards
- Lead and support Front of House and F&B teams, ensuring systems and processes run efficiently
- Manage deliveries, stock control, and operational administration
- Support recruitment, selection, and onboarding of team members
- Build a positive, collaborative working environment with strong morale and engagement
- Facilitate effective communication across departments
- Champion safe working practices, completing risk assessments and monitoring Health & Safety compliance
- Uphold company policies and lead by example in all areas of operation
Our STARS Values
We’re looking for a leader who naturally embodies our core values:
- Service – You set the standard for excellence and inspire others to follow
- Teamwork – You bring people together, encourage collaboration, and lead with confidence
- Attitude – You work with passion, positivity, and a genuine love for hospitality
- Respect – You recognise individual strengths and build inclusive, supportive teams
- Safe & Sustainable – You ensure safe working practices and champion responsible operations
What You’ll Gain
Joining TLH means becoming part of a supportive, ambitious, and friendly team — with benefits designed to help you thrive:
- Free use of leisure facilities (selected times)
- Discounts on Aztec Spa treatments and memberships
- Discounts on accommodation for friends & family
- Full induction and ongoing development opportunities
- Free staff meals while on duty
- Up to 28 days annual leave
- Workplace pension scheme (eligibility applies)
Full‑time role: 40 hours over 5 days, including a mix of early/late shifts with weekend availability.
Salary: £27,872 per annum
About TLH Leisure Resort
Located in the heart of Torquay, TLH Leisure Resort comprises four interconnected hotels — the Derwent, Victoria, Toorak, and Carlton — alongside the renowned Aztec Leisure brand. Open 365 days a year, we offer a unique blend of accommodation, entertainment, leisure, and spa experiences for guests and locals.
Ready to Lead the Way?
If you’re ready to take the next step in your hospitality career and help shape the future of TLH Leisure Resort, we’d love to meet you. Submit your CV and covering letter online today. If shortlisted, we’ll be in touch to arrange an interview.
If you’re driving to your interview, please register your vehicle at Hotel Reception for complimentary parking
Pay: £27,872.00 per year
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
