Receptionist / Central Reservations Coordinator (Full-Time)
All Saints Resort – Bury St Edmunds
From £12.71 - £13.00 per hour | Full-Time | Permanent | Immediate Start
Are you passionate about delivering exceptional customer service? We're looking for a friendly, professional and reliable Receptionist / Central Reservations Coordinator to join our Front Office team at All Saints Resort.
As the first point of contact for our guests, you'll play a key role in creating a warm and memorable welcome while ensuring a seamless guest journey from reservation through to check-out. You'll also support our Guest Relations function by assisting guests throughout their stay, responding to enquiries, and helping to create an exceptional experience for every guest.
Working Hours
- 40 hours per week
- 5 shifts per week
- 8-hour shifts between 7:00 am and 9:00 pm
- 7-day rota, including weekends
- One weekend off per month
Key Responsibilities
- Deliver a warm, professional welcome to all guests.
- Manage guest check-ins and check-outs efficiently.
- Take accommodation reservations via telephone, email and online booking channels.
- Handle guest enquiries before, during and after their stay.
- Provide Guest Relations support, ensuring guests receive exceptional service throughout their visit.
- Resolve guest queries and complaints professionally and efficiently.
- Respond promptly to telephone calls, emails and online enquiries.
- Promote the resort's accommodation, restaurants, spa, golf course and leisure facilities.
- Maximise room revenue by upselling accommodation, dining and resort experiences where appropriate.
- Process payments accurately and maintain guest records.
- Liaise with Housekeeping, Maintenance, Food & Beverage and other departments to ensure guest requests are fulfilled.
- Follow company policies, procedures and health and safety standards.
About You
We're looking for someone who is:
- Friendly, approachable and professional.
- Passionate about delivering outstanding customer service.
- Experienced in hotel reception, reservations or hospitality (preferred).
- Confident using hotel property management systems, Microsoft Office and payment systems.
- An excellent communicator with strong organisational skills.
- Able to multitask and remain calm in a busy environment.
- Flexible, reliable and a supportive team player.
- Passionate about creating memorable guest experiences.
What We Offer
- Company pension
- Free on-site parking
- Discounted meals while on duty
- Employee discounts across the resort
- Complimentary gym membership
- Ongoing training and career development opportunities
- A supportive and welcoming working environment
Starting rate: £12.71 - £13.00 per hour
Job Types: Full-Time, Permanent
Work Location: In person
How to Apply
If you enjoy meeting people, thrive in a fast-paced hospitality environment and are passionate about creating memorable guest experiences, we'd love to hear from you.
Please submit your CV through Indeed to apply.
Job Types: Full-time, Permanent
Pay: £12.71-£13.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Work Location: In person
