Operational excellence team leader Work, Jobs in Eynsford, Ken (with Salaries)

Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
7d
Assistant Manager
Jewells —Greenhithe
- Customer service
- Retail management
- Leadership
- Employee discount
Warehouse Operations Manager
zendbox —Paddock Wood
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Quality control
- Training & development
- Annual leave
Quick apply
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
Quick apply
Customer Support Team Lead
Clipboard —London
- Weekend availability
- Remote
- Conflict management
- Training & development
- Analytics
Director, Systems Operational Excellence, EMEA
Johnson Controls —London
- Full-time
- Customer service
- Project management
- Continuous improvement
Transport Operations Manager
GXO Logistics —Borough of Dartford
- Up to £52,500 a year
- Weekend availability
- Continuous improvement
- Communication skills
- Time management
- Annual leave
- Employee discount
Deputy Store Manager
Starbucks —Greenhithe
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Director Operational Excellence
The Peninsular and Oriental Steam Navigation Company —London
- Business development
- Continuous improvement
- Team management
Quick apply
Process & Operational Excellence Delivery Manager
Arch Capital Group Ltd. —London
- Full-time
- Presentation skills
- Continuous improvement
- Organisational skills
Management Trainee- Bluewater
Schuh —Greenhithe
- Full-time
- Customer service
- Supervising experience
- Recruiting
- Relocation assistance
- Employee assistance programme
6d
Customer Operations Team Leader
TR Fastenings —East Grinstead
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Head of Operations
Restaurant Associates —London
- £95,000 - £100,000 a year
- Hospitality
- Leadership
Technical Support Manager
Sharp —Swanley
- Full-time
- Continuous improvement
- Team management
- Training & development
Industrial Operational Excellence Manager
Thales —Crawley
- Full-time
- Engineering
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Dispatcher
Dnata UK —Gatwick Airport
- IT
- Communication skills
2d
Operations Manager
BaxterStorey UK —Dartford
- Up to £65,000 a year
- Full-time
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
8d
Commercial Contracts Administrator
Artic Building Services —Dartford
- Overtime
- Microsoft Word
- Computer literacy
- Contracts
- Referral programme
Assistant Manager
Starbucks —London
- Weekend availability
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
Billing Team Manager
SES Business Water —Redhill
- £43,000 - £45,500 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme

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operational excellence team leader jobs near eynsford, ken

Hire Desk Team Leader

Hire Safe Solutions Ltd -
Thurrock

Quick apply

Job details

Permanent | Full-time
£38,000 - £42,000 a year
7 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Sales support
Process improvement
Supervising experience
Team management
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

Job Description

Reporting to the Director of Operational Excellence, the Hire Desk Team Leader is responsible for supporting the day-to-day running of the hire desk, ensuring excellent customer service, efficient operations, and consistent service delivery.

This role acts as a key link between customers, sales, transport, engineering, fulfilment and operations, helping to ensure powered access equipment is hired out safely, efficiently, and in line with company standards.

The Hire Desk Team Leader provides hands-on supervision to the team, supporting performance, resolving issues, and maintaining smooth operations.

Key Responsibilities

Team Support & Supervision

Support, coach, and guide a team of Hire Desk Controllers
Assist in setting daily priorities and allocating workload
Act as the first point of escalation for team queries and issues
Support onboarding and training of new team members
Encourage a positive, customer-focused team environment

Customer Service

Support the handling of customer enquiries, quotations, and hire contracts
Ensure service standards are maintained across all customers
Resolve escalated customer issues in a timely and professional manner
Provide guidance on product selection, availability, and hire terms
Build strong day-to-day relationships with customers

Hire Desk Operations

Oversee daily hire desk activities including on-hires, off-hires, and extensions
Ensure accuracy of bookings, contracts, and system updates
Liaise with fulfilment team to support delivery and collection schedules
Ensure processes are followed in line with company policies

Systems & Processes

Support the effective use of hire desk systems and internal apps
Ensure data is accurate and kept up to date
Assist with improving simple processes to increase efficiency
Support basic reporting and data tracking

Commercial Support

Support Business Development Managers with account coordination and service delivery
Identify opportunities to maximise hires and utilisation
Assist in maintaining strong customer relationships to support repeat business

Quality & Performance

Support monitoring of key KPIs (e.g. response times, contract accuracy, customer service)
Help ensure consistency across customer interactions
Identify and flag opportunities for operational improvement
Follow all SHEQ procedures and company standards
Provide cover across the team during absences or peak periods

Required Skills & Experience

Experience in a hire desk, customer service, or coordination role
Previous supervisory or team leader experience
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Good working knowledge of hire desk systems and Microsoft Office
Customer-focused with a proactive, problem-solving approach
Knowledge of powered access equipment and regulations (desirable

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: £38,000.00-£42,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

team leader: 2 years (required)
hire desk or customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

operational excellence team leader jobs in eynsford, ken

Hire Desk Team Leader

Assistant Manager

Warehouse Operations Manager

Academy Operations Team Leader

Customer Support Team Lead

Director, Systems Operational Excellence, EMEA

Transport Operations Manager

Deputy Store Manager

Director Operational Excellence

Process & Operational Excellence Delivery Manager

Management Trainee- Bluewater

Customer Operations Team Leader

Head of Operations

Technical Support Manager

Industrial Operational Excellence Manager

Dispatcher

Operations Manager

Commercial Contracts Administrator

Assistant Manager

Billing Team Manager

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