Service desk analyst Work, Jobs in Failsworth, Gtm (with Salaries)

IT Support Analyst
Leetwolf Digital Technology and Commerce —Manchester
- £2,400 - £2,900 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
6d
Desktop Support Engineer
Together —Cheadle
- Full-time
- Mentoring
Quick apply
3d
Service Desk - Linux & MacOS
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
11d

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IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
Provide 2nd and 3rd line technical support to engineers and key customers. Maintain core network infrastructure (Layer 2/3 switching, VLANs, trunking, firewall…
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IT Technician
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IT Support Analyst

Leetwolf Digital Technology and Commerce
Manchester

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Job details

Permanent | Full-time
£2,400 - £2,900 a month
6 days ago

Benefits

Free parking
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Microsoft Outlook
Incident management
Incident queue management
User account provisioning
Ticket management
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
SharePoint
Technical writing
Customer support
IT incident logging
Application support
Root cause analysis
Incident log maintenance
Communication skills

Full job description

About the Role

Manchester is home to a wide range of digital businesses and growing organisations and at Leetwolf Digital Technology and Commerce we help teams stay productive through reliable technology support and well managed business systems.

We are looking for an IT Support Analyst who can provide practical day to day technical assistance resolve user issues and help maintain a dependable IT environment.

You will work closely with colleagues across operations ecommerce customer service and internal systems to investigate support requests keep users informed and make sure common technical problems are resolved efficiently.

Why Work With Us

The Environment: You will work from our Manchester location in a collaborative support environment where problem solving communication and reliable service are highly valued.

Technical Exposure: You will support workplace technology including laptops desktops business applications Microsoft 365 user accounts and network connectivity.

User Impact: Your work will directly help colleagues stay productive by resolving issues quickly and providing clear technical guidance.

Growth: We support continued development in IT support systems administration cloud services endpoint management and service operations.

Key Responsibilities

Technical Support: Provide first and second line support for hardware software account access network and business application issues.

Incident Management: Record prioritise investigate and resolve support requests in line with agreed service expectations.

User Support: Help colleagues troubleshoot common technical problems and explain solutions in clear straightforward language.

Device Support: Assist with the setup configuration maintenance and troubleshooting of laptops desktops monitors printers and other workplace equipment.

Microsoft 365 Support: Support routine issues involving Outlook Teams OneDrive SharePoint and Microsoft 365 user accounts.

Access Management: Assist with password resets account setup permissions and standard user access requests.

Ticket Management: Maintain accurate service records progress notes and resolution details within the support system.

Technical Documentation: Help maintain troubleshooting guides setup instructions and internal knowledge base information.

What We Are Looking For

Experience: At least 2 years of experience in IT support service desk desktop support or a closely related technical role.

Technical Knowledge: Good understanding of Windows systems Microsoft 365 common hardware networking fundamentals and business applications.

Problem Solving: Able to investigate technical issues methodically identify likely causes and apply practical solutions.

Customer Service: Professional patient and comfortable supporting users with different levels of technical knowledge.

Communication: Clear written and verbal communication skills with the ability to explain technical steps without unnecessary jargon.

Organisation: Able to manage multiple support requests prioritise urgent issues and maintain accurate records throughout the working day.

Tools: Experience with ticketing systems remote support tools endpoint management or IT service management platforms is preferred.

Mindset: You are dependable patient and solution focused. You take ownership of support requests communicate clearly with users and stay organised while helping maintain a reliable day to day technology environment.

Pay: £2,400.00-£2,900.00 per month

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

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IT Support Analyst

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Service Desk - Linux & MacOS

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