Trade compliance officer Work, Jobs in Failsworth, Gtm (with Salaries)

Dispute Resolution Officer
Marshall Motor Group —Bolton
- Up to £40,000 a year
- Monday to Friday
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
10d
Regulatory Officer
PZ Cussons UK —Manchester
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
10d
Graduate Compliance Risk Officer
The Access Bank UK —Northwich
- £25,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
Quick apply
Graduate Trade Finance Officer
The Access Bank UK —Northwich
- £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- Analysis skills
- Employee assistance programme
Quick apply
Sales Coordinator
McBride —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Training & Recruitment Officer
Go North West —Bolton
- £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Recruiting
- Annual leave
- Employee assistance programme
Graduate Credit Risk Officer
The Access Bank UK —Northwich
- £25,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Employee assistance programme
Quick apply
Engineering Manager
Velociti Solutions —Chadderton
- Full-time
- Hybrid work
- Team management
- Mentoring
- AI
- Annual leave
Quick apply
11d
Head of Income and Estates Financial Accounts Team (Job Share 0.6 FTE)
Insolvency Service —Manchester
- £57,367 - £63,319 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme

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Dispute Resolution Officer

Marshall Motor Group -
Bolton

Quick apply

Job details

Permanent
Up to £40,000 a year
10 days ago

Benefits

Annual leave
Company pension
Employee discount
Life insurance
Referral programme

Qualifications

Financial Conduct Authority guidelines
Report writing
Report generation
Computer literacy
Stakeholder liaison
Complaint handling
Compliance management
Customer interaction
Root cause analysis
Communication skills
Corporate regulatory compliance oversight
Time management
Analytics

Full job description

About The Role

Complaints Handler

Marshall Motor Group - Bolton (one day a week in office)

Up to £40,000 per annum, depending on experience; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.

Full-time | 40 hours per week | Monday - Friday

Drive your career with a fantastic Motor Group, that’s known for more than just the brands it represents.

At Marshall Motor Group, we’re offering an exciting opportunity for a confident Dispute Resolution Officer to join one of the UK’s most trusted and innovative automotive retailers. The Dispute Resolution Officer plays a critical role in ensuring customer satisfaction and regulatory adherence by managing complaints effectively, promoting a culture of compliance, and supporting continuous improvement across the business.

Reporting into the Compliance Manager, the Dispute Resolution Officer will take ownership of the end-to-end complaint process for Marshall Motor Group and ensure the business remains compliant with all relevant regulations.

In this role:·

Take ownership of customer complaints, ensuring fair, timely, and customer‑focused outcomes
Provide regular, clear updates to customers throughout the complaint lifecycle
Deliver excellent customer service and efficient complaint resolution in line with regulatory and internal expectations
Acknowledge, investigate, and respond to complaints in accordance with relevant regulations and frameworks
Manage and embed the Complaints Management Framework across the business
Maintain complaints training (e‑learning and face‑to‑face) and monitor completion rates
Review and maintain complaint‑related policies, procedures, and documentation
Ensure accurate organisation and maintenance of complaint records
Compile and submit data for FCA / RegData and other required reporting
Identify risks, trends, root causes, and areas for improvement, escalating findings to the Compliance Manager and wider business
Promote a positive compliance culture and support adherence to policies and procedures
Support the Compliance Manager in ensuring ongoing regulatory compliance
Act as a key liaison with customers, colleagues, lenders, regulators, and senior management
Stay up to date with relevant regulations, guidance, and best practice
Carry out ad‑hoc duties as required

We're looking for:

Proven experience in a complaints handling role within an FCA‑regulated financial services environment
Strong knowledge of FCA regulations, particularly CONC, DISP, GDPR, and the wider regulatory framework
Understanding of consumer finance and/or general insurance, with retail experience (motor trade preferred)
Experience liaising with the Financial Ombudsman Service and preparing FCA RegData complaint returns
Ability to interpret regulatory requirements and communicate them clearly across the business
Experience compiling reports, including root cause and trend analysis, with actionable recommendations
High level of IT literacy, including producing quality reports in Excel and analysing large data sets
Strong organisational, time‑management, and workload‑prioritisation skills
Excellent written and verbal communication, attention to detail, and accuracy
Analytical, problem‑solving mindset with a proactive, pragmatic, can‑do attitude
Self‑motivated and able to promote a positive compliance culture
Knowledge of FCA Discretionary Commission Arrangements investigation and related Supreme Court case
Knowledge of Consumer Duty desirable

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

In return to your commitment to us, we will offer you:

Career development: Succession planning, with Constellation Automotive leadership training.
Financial security: Life insurance, contributory pension.
Exclusive perks: Discounts and rewards via a dedicated employee platform.
Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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Refine Your Search

trade compliance officer jobs in failsworth, gtm

Dispute Resolution Officer

Regulatory Officer

Graduate Compliance Risk Officer

Graduate Trade Finance Officer

Sales Coordinator

Training & Recruitment Officer

Graduate Credit Risk Officer

Engineering Manager

Head of Income and Estates Financial Accounts Team (Job Share 0.6 FTE)

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