Helpdesk Work, Jobs in Falkirk (with Salaries)

Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
6h
1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Computer networking
- Free parking
- Work from home
Quick apply
2d
Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
13d
Helpdesk Adviser
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Part-time
- University
- Organisational skills
- Communication skills
Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Computer literacy
- Quick service & fast food restaurant
- Computer skills
- Free parking
Helpdesk Operator - Backshift
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
14d
Help Desk Assistant - Facilities
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Microsoft Word
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
5d
ICT Network Services Technician
Lothian Valuation Joint Board —Edinburgh
- £35,183 - £38,540 a year
Customer Care Support Associate
Aegon UK —Edinburgh
- From £26,228 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
6d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
Customer Care Support Associate
Aegon —Edinburgh
- From £26,228 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
6d
Customer Service Representative - Nightshift - Glasgow
City Facilities Management (UK) —Glasgow
- £27,675.37 a year
- Overtime
- Data entry
- Employee discount
Corporate Receptionist
Mitie —Glasgow
- Microsoft Outlook
- Computer literacy
- First Aid Certification
5d
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Workplace Experience Co-ordinator
Mitie —Glasgow
- Microsoft Outlook
- Computer literacy
- First Aid Certification
5d
Helpdesk Team Leader
OCS Group —Glasgow
- Monday to Friday
- Computer literacy
- Training & development
6d
IT Support Apprentice
QA Apprenticeships —Glasgow
- £16,000 a year
- Full-time
- Hybrid work
- Communication skills
6d
Senior Customer Service Representative - Backshift - Glasgow
City Facilities Management (UK) —Glasgow
- £26,566.16 a year
- Overtime
- Data entry
- Employee discount
1h
Customer Service Representative - Dayshift - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Employee discount
12d
Workplace Ambassador
Mitie —Glasgow
- Microsoft Outlook
- Computer literacy
- First Aid Certification
5d

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helpdesk jobs near falkirk

Customer Service Helpdesk Assistant

Target-FM -
Livingston

Quick apply

Job details

Full-time
£24,500 - £26,500 a year
6 hours ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
CAFM software
Client engagement
Computer literacy
GCSE
Telecommunication
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Target FM are looking for their next Helpdesk Assistant.

Are you looking for an exciting new role in a new growing business? This might just be the role for you. As a Helpdesk Assistant, you will be working within our Maintenance Helpdesk team, providing a world class service to our clients.

Target-FM have seen continued sustained growth over the last period. As we look to the future, we are looking to build on our established team, allowing us to continue growing without compromising our dedication to a 1st class service to our clients.

Target-FM offer National Reactive maintenance, PPM & Compliance solutions, Account Management as well as project management delivered by our 24/7 Helpdesk and operational team based in Livingston, West Lothian.

At Target-FM we collaborate with our clients to create longstanding partnerships, built on exceptional customer service, improving efficiencies and providing value. We pride ourselves on being a true partner to our clients, providing a personal touch to Facilities Management where every client is important.

As Helpdesk Assistant with Target-FM you will be an essential part of the operational structure and key to the successful growth of the business.

Helpdesk Assistant

As Helpdesk Assistant, you will work as first point of contact for our clients and supply chain network when contacting our helpdesk.

You must provide excellent customer service ensuring you are helpful, well-mannered and present the company in a professional manner.

This is a key essential role within an exciting growing business.

Key Responsibilities

· Principle point of contact for all client requests for reactive maintenance, PPM/Compliance and minor works.

· Triage of all requests to ensure information is accurate for deployment to engineers.

· Updating and closing of reactive, PPM and minor works on our CAFM system, along with updating clients and client portals in real time when required.

· Deployment of jobs to our engineers and tracking to completion.

· Answer calls and emails within agreed SLA time limits.

· Take a proactive approach to client interactions and ensure any concerns are dealt with or relayed to management promptly.

· Book in works directly with the clients’ sites ensuring works can be completed at a convenient time.

· Build relationships with our supply chain ensuring we are working collaboratively to provide a seamless experience for our clients.

· Type up minor works quotations and uplift requests for clients pending management sign off.

Skills required

· Experience working in a telecommunications role previously.

· Excellent written and verbal communication.

· Computer literate with experience working with Microsoft Outlook, Excel & Word.

· Experience working on a busy helpdesk function within maintenance or facilities management is essential.

Essential behaviours

· Must have urgency.

· Have a can-do attitude.

· Have the ability to multi-task.

· Works well under pressure.

· Willingness to go the extra mile for our clients.

· Must be energetic and motivated with a strong work ethic.

· Undertake additional duties in line with capabilities as required to fulfil requirements of the business.

Shifts/Hours

This is a full-time role working Monday-Friday 9.00AM-5.30PM
Requirement to provide Out of Hours Support on a rota basis (Allowance paid)

Work Remotely

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: £24,500.00-£26,500.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

helpdesk jobs in falkirk

Customer Service Helpdesk Assistant

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Customer Service Advisor

Helpdesk Adviser

Service Desk Analyst

Helpdesk Operator - Backshift

Help Desk Assistant - Facilities

ICT Network Services Technician

Customer Care Support Associate

L1 Service Desk Team Leader

Customer Care Support Associate

Customer Service Representative - Nightshift - Glasgow

Corporate Receptionist

Nightshift Operator

Workplace Experience Co-ordinator

Helpdesk Team Leader

IT Support Apprentice

Senior Customer Service Representative - Backshift - Glasgow

Customer Service Representative - Dayshift - Glasgow

Workplace Ambassador

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