Help desk Work, Jobs in Falmer, Esx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
12d
Field Interviewer - Brighton
the National Centre for Social Research —Brighton
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Video Editor and Content Shooter
Ancient + Brave —Lewes
- Part-time
- Employee assistance programme
- Employee discount
Creative Strategist
Ancient + Brave —Lewes
- Part-time
- Employee assistance programme
- Employee discount
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
7d
IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
UK and Germany Marketing Assistant
Ancient + Brave —Lewes
- Full-time
- Bilingual
- English
- Internship
- Employee assistance programme
- Employee discount
8d
Facilities Administrator - Helpdesk
Emcor —Horsham
- £30,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Workplace Experience Coordinator
CBRE —Brighton
- Full-time
- Hospitality
- Customer service
- Microsoft Office
1d
Customer Service/Support Representative - part time
CAE Inc. —Burgess Hill
- Part-time
- Hospitality
- Customer service
- Administrative experience
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Quality Manager
Ancient + Brave —Lewes
- Full-time
- Employee assistance programme
- Employee discount
6d
National Sales & Contracting Administrator
Sweeptech Environmental Services Limited —Haywards Heath
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
12d
Deputy Director of Cyber and IT Operations
University Hospitals Sussex NHS Foundation Trust —Worthing
- £112,782 - £129,783 a year
- Full-time
7d
Cash Desk Volunteer
British Heart Foundation —Lewes
- Employee discount
Marketing Executive
Study Group —Brighton
- £30,000 a year
- Full-time
- Marketing
- English
Quick apply
Content and Brand Manager
Wood and Stone Floors —Royal Tunbridge Wells
- £30,000 - £40,000 a year
- Full-time
- Social media management
- Construction experience
- In-person
Quick apply
4d
Head of EU Marketing
Ancient + Brave —Lewes
- Full-time
- Spanish
- Communication skills
- Marketing
- Employee assistance programme
- Employee discount
1d
Workplace Experience Receptnst
CBRE —Crawley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Account Manager Mascus
RB Global —Brighton
- Remote
- CRM software
- Business development
- Driving
Quick apply

I want to receive the latest job alerts for help desk in falmer, esx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
12 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

help desk jobs in falmer, esx

IT Service and Support Analyst

Field Interviewer - Brighton

Video Editor and Content Shooter

Creative Strategist

Desktop Engineer -Gatwick Airport

IT Service Desk Engineer (Apprenticeship)

UK and Germany Marketing Assistant

Facilities Administrator - Helpdesk

Workplace Experience Coordinator

Customer Service/Support Representative - part time

End User Support Technician

Quality Manager

National Sales & Contracting Administrator

Deputy Director of Cyber and IT Operations

Cash Desk Volunteer

Marketing Executive

Content and Brand Manager

Head of EU Marketing

Workplace Experience Receptnst

Account Manager Mascus

I want to receive the latest job alerts for help desk in falmer, esx

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected