Motor vehicle service advisors Work, Jobs in Farcet, Cam (with Salaries)

Customer Service Advisor
The Vella Group —Peterborough
- £29,724.50 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Bodyshop Administrator, Sycamore BMW
Sycamore Motor Group —Peterborough
- Up to £26,436.80 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Employee discount
Quick apply
9d
Aftersales Manager
CarWorld Car Supermarket —Peterborough
- Full-time
- Sales
- Customer service
- In-person
Quick apply
4d
Bodyshop Estimator - Cupra Seat
Stoneacre —Peterborough
- £40,000 a year
- Full-time
- IT
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Vehicle Appraiser/Estimator
Command —Peterborough
- £14.02 an hour
- Monday to Friday
- Communication skills
Quick apply
Aftersales Manager - Ducati & Three10 Automotive
Vindis Group —Saint Ives
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Advisor Apprenticeship
Calex UK —Saint Ives
- Full-time
- Customer service
- English
- IT

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Customer Service Advisor

The Vella Group -
Peterborough

Quick apply

Job details

Full-time
£29,724.50 a year
10 days ago

Benefits

Free parking
Company pension
Employee discount
Childcare
On-site parking

Qualifications

Customer service
Communication skills

Full job description

Customer Services Advisor

Peterborough

£29,724.50 per annum plus benefits

42.5 Hour week

About Us

The Vella Group is a leading accident repair specialist with over 30 years of experience helping customers get their vehicles safely back on the road. Renowned for our commitment to quality and customer service, we’ve grown to operate 20 sites across the UK — and we’re continuing to expand. This is an exciting time to join our team as we invest in innovation, growth, and our people.

The Role

We are looking for a proactive and customer-focused Customer Services Advisor to join our team. This role is key to delivering outstanding customer service in line with company policies and procedures. You will be the first point of contact for customers, ensuring queries are handled promptly and professionally while coordinating vehicle collections, deliveries, and courtesy cars.

Key Responsibilities

Deliver excellent customer service by understanding customer needs and expectations
Maintain a professional presence at the reception desk, dealing with customer queries efficiently
Handle dissatisfied customers calmly and escalate complaints to the General Manager or Production Manager when required
Create and manage job documentation, customer records, and follow-up systems
Arrange vehicle collections and deliveries, including courtesy vehicles
Issue courtesy cars following correct procedures and ensure all paperwork is completed accurately
Explain courtesy car controls, fuel requirements, insurance cover, excesses, and any additional contributions
Maintain up-to-date knowledge of insurance company policies, including courtesy car provision and labour rates
Ensure vehicles are not released until payment confirmation is received
Liaise with drivers to ensure paperwork is completed and transport schedules are followed
Work closely with the workshop, production manager, and assistants to monitor vehicle progress and update customers on completion times or delays
Assist customers with booking vehicles in for repair when required
Ensure all customer portals are kept accurate and up to date
Carry out general administrative duties, including end-of-day cash handling
Adhere to all company policies, procedures, and SLA requirements

About You

Strong communication and customer service skills
Calm and professional when dealing with complaints or challenging situations
Highly organised with excellent attention to detail
Confident using computer systems and online portals
Able to work well as part of a team and liaise with multiple departments
Previous customer service or automotive/insurance experience is desirable but not essential

Benefits

33 days’ holiday (including bank holidays)
Comprehensive internal and external training
Pension scheme and death-in-service insurance
Enhanced maternity and paternity pay
Perkbox – access to hundreds of discounts and rewards
MediCash – free healthcare scheme
Childcare vouchers or workplace nursery benefit
Free on-site parking
Uniform provided

Quick apply

Refine Your Search

motor vehicle service advisors jobs in farcet, cam

Customer Service Advisor

Bodyshop Administrator, Sycamore BMW

Aftersales Manager

Bodyshop Estimator - Cupra Seat

Vehicle Appraiser/Estimator

Aftersales Manager - Ducati & Three10 Automotive

Customer Service Advisor Apprenticeship

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