The closing date is 21st Jul 2026
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Job summary
Are you organised, compassionate, and ready to make a real difference behind the scenes in patient care? Join our ERS@HOME team and play a vital role supporting patients, families, and clinical staff across the service.
In this varied role, you'll provide essential administrative support, manage busy phone lines, process referrals, book appointments, and keep patient records accurate on Trust systems. You'll be the first point of contact for many-offering a professional, empathetic service to patients and relatives in a wide range of situations, including those who may be distressed, vulnerable, or have complex needs.
You'll thrive in a fast-paced, ever-changing environment where priorities can shift quickly. Strong communication skills, attention to detail, and confidence handling sensitive information are key. You'll also work collaboratively with clinicians and external partners while ensuring all communications reflect the highest standards. Flexibility is important, as cross-site working may be required.
If you're someone who stays calm under pressure, shows genuine care for others, and takes pride in delivering excellent service, we'd love to hear from you.
In return, we offer supportive supervision, training opportunities, and the chance to grow your career within a forward-thinking NHS Trust.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
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Main duties, tasks & skills required
Ability to operate in a constantly changing environment.
To process referrals and make appointments
To take phone calls and direct them accordingly or take messages and contact clinical staff as required.
To lift, move and load/unload boxes containing medical records or supplies.
To undertake clerical duties for the service e.g. emails, filing, photocopying and scanning as required.
To open, date stamp and distribute mail.
Travel to other sites when required.
Communication with Social Services, Relatives, Patients, Physiotherapist/OT's/GP's, Consultants, other clinical professionals, Local hospitals, other Trusts, Suppliers. Receiving and talking about confidential/ sensitive information
Special needs: Phone contact with patients or their relatives of a great age range. Some who may be hard of hearing, demented, confused, have difficulty with English. Also distraught or angry patients or family members (may not agree with packages of care being reduced or recently had a loss of a family member). May also be dealing with terminally ill patients and families, this may be by telephone so will need to show empathy with all of the above, confidence to impart correct information, firmness and efficiency extremely important.
Maintain confidential medical information and manager's correspondence within the Caldicott guidelines.
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About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
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Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Person specification
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Qualifications
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Essential
GCSE 'O' level education including English and Maths - Grade C or above
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Desirable
IT Qualification (ECDL)
RSA typing Level II
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Experience
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Essential
- Working in office environment and previous secretarial experience
- Microsoft Word Skills and experience of using other Microsoft Packages
- Experience of setting up and maintaining office systems
- Experience of working in a health and social care setting
- Experience of managing own workload, prioritising and working independently
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Additional Criteria
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Essential
- Excellent Communication Skills
- Professional outlook
- Able to work to deadlines
- Able to work on own initiative
- Able to work as part of a team
- Exceptional organisational skills
- Understanding and commitment to maintain confidentiality
- Willingness to embrace new ways of working
- Excellent telephone manner
- Good time management skills, including being punctual
- Excellent written and verbal communication skills.
- Able to exercise judgment when dealing with enquiries from patients and professional staff from other agencies.
- Honest, reliable
- Ability to develop positive working relationship with all members of the multi professional team.
- Flexible, mature approach.
- Ability to plan and prioritise own work.
- The ability to deal with phone calls from service users / carers who may be distressed, angry or upset in a calm, supportive and efficient manner.
- Knowledge of administrative systems
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Stefanie Wright
[email protected]
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Pay scheme
Agenda for Change
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Band
Band 2
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Salary
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£25272.00 to £25272.00 Yearly
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Contract
Permanent
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Working pattern
Full-Time, Flexible Working
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Reference number
348-PSE-11872
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Job locations
Fort Southwick
James Callaghan Drive
Fareham
Hampshire
PO17 6AR
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Attachments
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Job Description
Patient Support Administrator JDPS.pdf – 330KB Opens in a new window
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Additional document 1
EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window
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