Senior operations coordinator Work, Jobs in Fareham, Ham (with Salaries)

Operational Team Leader
Applied Driving —Fareham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Free parking
- Annual leave
Quick apply
1d
Administrative Officer
Hampshire County Council —Southampton
- £27,780 - £30,564 a year
- Hybrid work
- Microsoft Office
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
21h
Service Desk Coordinator
Hey Clear Ltd —Fareham
- £30,000 a year
- Full-time
Quick apply
8d
Dual Site General Manager
Dometic —Chichester
- £80,000 - £90,000 a year
- Full-time
- Sales
- Customer service
- Engineering
- Free parking
- Employee discount
Quick apply
Senior Marine Coordinator
SubCom —Romsey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Maths
Quick apply
Senior Administrative Officer
Hampshire County Council —Alton
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Management
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
21h
Duty Manager and Health & Safety Co-ordinator
Weald & Downland Living Museum —Chichester
- Up to £31,200 a year
- Part-time
- First Aid Certification
- Team management
- In-person
- Free parking
- Store discount
Quick apply
2d
Stores Coordinator - Bank Contract
PracticePlusGroup —Portsmouth
- £12.82 an hour
Service Coordinator
Bennett & Game Recruitment Limited —Chichester
- £32,000 - £38,000 a year
- Overtime
- Microsoft Word
- In-person
Quick apply
13d
Senior Administrative Assistant
Hampshire County Council —Winchester
- £12,593 - £26,244 a year
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
21h
Head Project Installations
Showcase —Portsmouth
- Hybrid work
- Continuous improvement
- Team management
- Recruiting
Graduate Construction Project Manager - Southampton or Basingstoke
AECOM —Southampton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Project management
Engineering Graduate - 2027 Start Date - Fawley Petrochemical Complex
ExxonMobil —Fawley
- Engineering
- Bachelor's degree
9d
Senior Building Surveyor
Savills —Southampton
- Full-time
- Business development
- Mentoring
- Organisational skills
- Annual leave
3d

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Employment Advisor
Elevate Employment Services —Fareham
Work alongside the Employer Engagement Officers to meet the needs of customers and employers in the local area. Experience within a customer focused role.
£26,000 - £27,000 a year
Quick apply
3d
Repairs Administration Officer
FarehamBC —Fareham
You must have a customer orientated approach, experience of working in a busy customer focussed environment and be confident handling calls with a variety of…
£29,071 - £32,578 a year
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senior operations coordinator jobs near fareham, ham

Operational Team Leader

Applied Driving
Fareham

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Microsoft Word
Customer communication
Driving Licence
Report writing
Customer relationship building
Microsoft Outlook
Operations management
Report generation
Client engagement
Stakeholder liaison
Coaching
First aid
Microsoft Office Suite
Complaint handling
Client relationship development
Performance management
Compliance management
Stakeholder coordination
Data management
Continuous improvement
Decision making
Client services
Customer relationship management
Recruiting
Organisational skills
Professional development mentoring
Office management
Training & development
Account management
Leadership
Delegation
Team motivation leadership
Communication skills
Corporate regulatory compliance oversight
Operations leadership experience
Stakeholder management

Full job description

Operational Team Leader

Role Overview

The Operational Team Leader is responsible for leading the day-to-day delivery of operational and administrative services for key client accounts. The role serves as the primary point of contact for client enquiries, ensuring a high standard of customer service, accurate data management, and full compliance with client and company requirements.

The successful candidate will lead and support the Administrative Team, oversee client account activities, drive operational efficiency, and ensure service levels and performance targets are consistently achieved. This role requires a proactive leader with strong organisational skills, attention to detail, and the ability to build effective relationships with both internal and external stakeholders.

Location: Office-based PO15 5TT
Hours: Monday to Friday, 9:00am to 5:00pm or 08:30 – 16:30

Key Responsibilities

Team Leadership & Management

Lead, motivate, and develop the Administrative Team to achieve business objectives.
Allocate and delegate workloads effectively to ensure operational efficiency and service delivery.
Monitor individual and team performance against key performance indicators (KPIs) and service standards.
Conduct recruitment, onboarding, training, coaching, and performance reviews.
Support employee development through regular feedback and continuous learning opportunities.
Foster a positive, collaborative, and high-performing team culture.

Client Account Management

Act as the primary operational contact for designated client accounts.
Build and maintain strong client relationships through professional and proactive communication.
Manage and resolve client enquiries, issues, and complaints in a timely manner.
Ensure all client requests are handled within agreed service level agreements (SLAs).
Escalate complex issues appropriately while maintaining ownership through to resolution.
Coordinate and manage weekly client data updates and reporting requirements.

Compliance & Safety Administration

Oversee the delivery of client Safety & Compliance programmes.
Ensure mandatory training requirements are completed and reminders are issued as required.
Administer driver management processes, including permit-to-drive and training module updates.
Manage licence revalidation activities and ensure records are maintained accurately.
Review and interpret information from GOV.UK and other authorised sources to ensure compliance and data accuracy.
Ensure adherence to client-specific policies, regulatory requirements, and company procedures.

Operational & Reporting Responsibilities

Monitor shared client communication channels, including telephone and email inboxes.
Ensure accurate maintenance of client records and operational data.
Produce and deliver client reports in accordance with agreed deadlines and company standards.
Investigate and resolve data discrepancies and exception reports.
Continuously identify opportunities to improve processes, efficiency, and service quality.
Support senior management with operational reporting and ad hoc projects.

Governance & Compliance

Ensure compliance with data protection, information security, and confidentiality requirements.
Maintain a thorough understanding of client-specific controls and contractual obligations.
Review and seek approval for any proposed changes to operational policies or procedures.
Promote and enforce company health, safety, and quality standards.
Act as the designated Office First Aider.

Key Skills & Experience

Essential

Previous experience in a Team Leader, Operations Coordinator, Office Manager, or similar supervisory role.
Strong leadership skills with experience managing and developing teams.
Excellent organisational and workload management abilities.
Strong customer service and stakeholder management skills.
Excellent verbal and written communication skills.
Proven ability to resolve issues, make decisions, and manage competing priorities.
High level of accuracy and attention to detail.
Experience producing reports and analysing operational data.
Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
Ability to work independently and use initiative in a fast-paced environment.

Desirable

Experience within a compliance, risk management, fleet management, or administrative operations environment.
Knowledge of driver compliance, licence checking, or safety management processes.
Experience working within SLA-driven client service environments.

Core Competencies

Leadership and People Management
Operational Excellence
Client Relationship Management
Problem Solving and Decision Making
Communication and Influencing Skills
Planning and Organisation
Compliance and Risk Awareness
Continuous Improvement

Why Join ADT?

This role offers the opportunity to lead a dedicated team, manage key client relationships, and play an important part in delivering high-quality operational services. The successful candidate will have the autonomy to drive improvements, develop their leadership skills, and contribute to the continued success and growth of the business.

We are a friendly team and offer the following benefits:

-Employee pension scheme

-Free on-site parking

-20 days' annual leave

-Development opportunities

Job Types: Full-time, Permanent

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior operations coordinator jobs in fareham, ham

Operational Team Leader

Administrative Officer

Service Desk Coordinator

Dual Site General Manager

Senior Marine Coordinator

Senior Administrative Officer

Duty Manager and Health & Safety Co-ordinator

Stores Coordinator - Bank Contract

Service Coordinator

Senior Administrative Assistant

Head Project Installations

Graduate Construction Project Manager - Southampton or Basingstoke

Engineering Graduate - 2027 Start Date - Fawley Petrochemical Complex

Senior Building Surveyor

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