It service desk analyst Work, Jobs in Farnborough, Eng (with Salaries)

Service Desk Analyst
Sopra Steria —Farnborough
- £25,750 - £30,000 a year
- Customer service
- IT
- Communication skills
- Annual leave
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
5d
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
IT Technician and Service Desk Analyst
Radnor House School —Twickenham
- £25,500 a year
- Full-time
- In-person
- School
- Health & wellbeing programme
- Life insurance
Quick apply
10h
Technology Support Analyst
Stevens & Bolton —Guildford
- Weekend availability
- Remote
- Customer service
- Windows
- Organisational skills
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
13d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
11d
End User Computing Analyst
JATO Dynamics —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
13d
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
13d
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills

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Application Support Analyst
Leidos —Farnborough
Liaise with customers to resolve application support issues; Leidos will also consider for employment qualified applicants with criminal histories consistent…
£28,800 - £33,900 a year
5d
Application Support Analyst
Clinisys —Woking
To be responsible for the administration of all incidents raised with the service desk from our customers. The Application Support Analyst will work within the…
11d

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it service desk analyst jobs near farnborough, eng

Service Desk Analyst

Sopra Steria -
Farnborough

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Job details

Permanent
£25,750 - £30,000 a year

Benefits

Annual leave
Company pension

Qualifications

Customer service
Technical support
ITIL
IT
Communication skills

Full job description

Are you looking to develop your IT career? Maybe it's your first step, maybe your looking for the next step?

If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team!

We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria’s public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too.

We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the more complex queries that have previously been escalated and had a resolution defined, and learn from the training, to avoid the same issue being raised on multiple occasions.

This team is brand new and those brought on board in the initial stages will have an advantage to exploit this exciting opportunity by showing the right potential, learning the processes, helping to shape their new team and they will also be well placed to grow their career as the team grows.

Due to the nature of the role, our client requires all successful applicants to be put through SC clearance before starting and successful applicants must be eligible and willing to be put forward for DV clearance.

In order to support a 24/7 365 operation, the team will work around a shift pattern, consisting of a mix of days and nights and be based on site at our location in Farnborough.

What you'll be doing:

Successfully handling IT related queries to support the service delivery, within contractually agreed time frames.
Delivering exceptional customer service to a variety of customers across the business.
Taking ownership of each query and fulfil the necessary actions, potentially liaising with colleagues, to get to the right resolution.
Raising any complex issue through the right channels and follow up to make sure the incident has been resolved in timely manner.
Taking responsibility for our work and supporting senior members of staff to help shape the service and build the reputation of the team from the beginning.

What you’ll bring:

Experience in delivering and outstanding customer service across different platforms, preferably in a telephony based role
A natural curiosity to investigate and solve issues as quickly and accurately as possible
Confident communication skills with the ability to adapt them appropriately with colleagues and customers at all levels
IT based qualifications or experience in a technical support environment

It would be great if you had:

Experience within a Service Desk environment
ITIL or other relevant IT qualifications
Valid and existing SC Clearance

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Farnborough
Security Clearance Level: SC clearance (Potential for DV Clearance once onboarded so candidates will need to be eligible and willing to be put forward for that too.)
Internal Recruiter: Jane
Salary: £25750 - £30000
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance and pension.

Loved reading about this job and want to know more about us?

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

Apply Now

Refine Your Search

it service desk analyst jobs in farnborough, eng

Service Desk Analyst

Application Support Analyst

Service Desk Analyst

Service Desk Analyst

IT Technician and Service Desk Analyst

Technology Support Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

End User Computing Analyst

Application Support Analyst

End User Computing Analyst

Service Desk Analyst

Application Support Analyst

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