Job Introduction
As a Neighbourhood Manager at A2Dominion, no two days will be the same. You will be the face of our organisation within the community, managing a diverse portfolio of residential and mixed‑tenure properties and supporting residents to live safely and well. Covering Bromley and surrounding areas, you'll carry out estate inspections and building safety to managing noise complaints and safeguarding issues. You’ll play a key role in delivering high‑quality neighbourhood management and thriving communities.
If you’re passionate about people, building relationships and making a difference, this is an opportunity to help shape the future of our communities.
A Standard DBS is required for this role.
Key Responsibilities
-
Carry out regular estate, scheme, and property inspections to ensure high standards of safety, cleanliness and compliance
-
Manage tenancy-related issues including noise complaints, neighbour disputes, anti-social behaviour and safeguarding concerns
-
Work collaboratively with internal teams and external contractors to resolve building maintenance and safety matters
-
Actively engage with residents through clear, regular communication, ensuring concerns are listened to and resolved
-
Provide tailored support to vulnerable residents and families, identifying risks and escalating concerns appropriately
-
Capture resident feedback to drive continuous service improvement
-
Represent A2Dominion at external meetings, attend court proceedings when required, and support residents through complex cases
More About You
-
Educated to GCSE level or equivalent in Math’s & English (Grades A* - C)
-
Experience in a customer-facing role such as housing, community services, local authority, social care, customer resolution or a similar environment involving case management or complaint handling
-
Experience supporting vulnerable people or managing complex cases
-
Ability to work independently, manage a busy and varied workload, and make sound decisions under pressure
-
Confident communicator, able to build strong professional relationships and challenge behaviour when necessary
-
Highly organised with excellent attention to detail and strong record-keeping skills
-
Comfortable carrying out regular estate inspections and face-to-face resident meetings
-
Strong IT skills with the ability to quickly learn new systems
-
Good understanding of safeguarding principles, with confidence to escalate concerns appropriately
-
A Full UK driving licence and access to a car is required for this role
Desirable
-
Knowledge of tenancy law, anti-social behaviour processes, or building safety
-
Relevant training or qualifications in safeguarding, ASB, mediation, or health & safety
-
Experience using CRM or case management systems.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
-
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
-
Up to 8% contributory pension
-
Flexible working
-
All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team at [email protected]
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs.
