Part time work from home Work, Jobs in Farnborough, Ham (with Salaries)

Operational Support Services & Systems Receptionist
Kingston and Richmond NHS Foundation Trust —Teddington
- £29,651 - £31,312 a year
- Part-time
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- Microsoft Word
- Microsoft Outlook
- Writing skills
- Annual leave
- Employee assistance programme
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Freelance Production Manager, Lumos Experiences
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Clinical Independent Rater for Clinical Trial - Polish Speaking
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Operational Support Services & Systems Receptionist

Kingston and Richmond NHS Foundation Trust
Teddington

Apply Now

Job details

Part-time
£29,651 - £31,312 a year
23 hours ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Outlook
Inbound customer enquiry call handling
Stock ordering
Incoming mail sorting
Writing skills
GCSE
Administrative support experience
Microsoft Office Suite
Patient service
Databases
Organisational skills
Front desk
Stocking
Stock replenishment
Communication skills
Time management

Full job description

Band 3

Main area

Mobile Clinical Support Services Coordinator

Grade

Band 3

Contract

Permanent

Hours

Part time - 22.5 hours per week

Job ref

396-8214959-GO-LP

Site

Teddington Memorial Hospital

Town

Teddington

Salary

£29,651 - £31,312 per annum inc HCAS outer (pro-rata)

Salary period

Yearly

Closing

30/08/2026 23:59

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Compassionate: We provide care with kindness, understanding, and empathy for all.
Inclusive: We embrace diversity and respect the unique contributions of every individual.
Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

An exciting opportunity has arisen for an enthusiastic, adaptable, flexible and skilled Band 3 Mobile Clinical Support Services Coordinator to work 22.5 hours a week over 5 days based at Teddington Memorial Hospital and Teddington Health and Social Care Centre as well as across other Richmond sites.
The role of the Mobile Clinical Support Services Coordinator is to assist with the day-to-day running across all the Richmond sites, supporting not only colleagues but clients and visitors to the site as well.
The post holder will need to have effective communication skills, ability to work autonomously and unsupervised, prioritise workload, be a good team player, have a willingness to embrace change as and when required, to ensure the effective running of the sites with guidance from the Clinical Support Services Administrator/Officer
You will be the first point of contact for the clients and staff who visit the site. Your duties include receiving telephone calls and forwarding to the appropriate team member or take messages as and when required, receive visitors, process orders, report any faults to relevant parties and monitor until any issues are resolved in addition to other tasks.
In addition to cover cross-site if needed, to ensure the sites are covered during staff absence as well as annual leave.

This role is a front line role and does not support working from home.

Main duties of the job

The post holder will be the first point of contact for patients and visitors attending the sites and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients and visitors attending the sites.
For further information regarding this vacancy, please refer to the detailed job description and personal specification attached to this advert.
Applicants are advised to read all the information on the advert prior to applying for the post.

Working for our organisation

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing.
From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment.
Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.
We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Detailed job description and main responsibilities

KEY RESPONSIBILITIES

To receive all visitors of the clinic with courtesy and with efficiency, directing them as appropriate and acting as a focal point for enquiries.

Operate the switchboard directing calls to appropriate extensions, dealing with telephone enquiries and recording messages when required.

Review and update reception information as required for the benefit of the public and staff.

Sort and re-direct incoming post and sort outgoing post daily.

Ensure the smooth organisation of clinic sessions through provision of timely clerical support in line with procedures.

Maintain the system for ordering stationery for the clinic/department, using procedures already in place and adding to them as appropriate to enhance the service.

Order and monitor the replenishment of stock levels.

Receive, unpack, check and store all stock, non-stock requisitions and items of office furniture, stationery etc that are received at the clinic.

To act as the contact and liaison point for maintenance requests to the Estates Department and outside contract services.

To ensure all public display notice boards are renewed and kept up to date.

To assist in ensuring that Health & Safety policies and procedures are followed within the clinic/department setting.

Responsible for Fire Co-ordinator duties in the clinic/department as per fire procedures.

To assist in keeping the unit tidy at the end of each day.

To take responsibility for the co-ordination of patient transport to and from the Unit – this involves liaison with therapy staff, patients and ambulance services, ensuring that transport is booked, confirmed and at an appropriate time for the clinic appointment.

To participate in training and development as required and to ensure that resources are used to full potential.

To work alongside and support the Administrator to help implement new systems and procedures within the clinic/department.

To work in co-operation with all administrative staff within the Trust to encourage teamwork to support and help each other to maintain a smooth running, professional service to the public and professional staff.

Any other duties as requested by the Clinical Support Services Officer/Administrator

Person specification

Qualifications

Essential criteria

Working knowledge of Microsoft Office including Word, Excel and Outlook
Educated to GCSE level or equivalent with Grade C or above in English and Maths

Desirable criteria

Understanding of Data Protection issues
Customer Care training

Experience

Essential criteria

Demonstrable experience of working in an administrative environment and working with computerised data systems
Previous experience of effective team working

Desirable criteria

Experience of using NHS database systems
Previous NHS or public sector environment experience

Skills

Essential criteria

IT skills, particularly Windows applications (Word, Excel and Outlook)
Good written and verbal communication skills
Excellent time management and organisational skills

Desirable criteria

Excellent time management skills and organisational skills
Able to demonstrate a commitment to Trust values

Personal attributes

Essential criteria

Excellent interpersonal skills
Tact and discretion in relation to confidential matters
Ability to use initiative and work without supervision
Ability to work as part of a team and encourage collaboration within a team
Ability to work under pressure and to deadlines

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Further details / informal visits contact

Name

Lorraine Rochford

Job title

Clinical Support Services Administrator

Email address

[email protected]

Telephone number

0208 714 4182

If you have problems applying, contact

Address

South West London Recruitment Hub

Telephone

07553092255

Apply Now

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Band 3

Home, community, hospital

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills

Essential criteria

Desirable criteria

Personal attributes

Essential criteria

We support the NHS Flex for the Future pledge

Applicant requirements

Application numbers

Further details / informal visits contact

If you have problems applying, contact