Product support Work, Jobs in Farnborough, Ham (with Salaries)

Customer Success and Support Analyst at everyLIFE Technologies
everyLIFE Technologies —Farnborough
- £27,000 a year
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
11d
Dietetic Assistant
Frimley Health NHS Foundation Trust —Frimley
- £10,842 - £11,540 a year
- Part-time
- IT
- Leadership
- Communication skills
3d
Customer Assistant - Replenishment
Morrisons —Farnborough
- Annual leave
- Employee discount
Quick apply
People Partner
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Microsoft Office
- Human resources
- In-person
- Flexible schedule
4d
BAKERY SALES ASSISTANT
GT Bakeries Limited —Frimley Green
- £8.00 - £12.71 an hour
- Weekend availability
- Bilingual
- Microsoft Word
- Hospitality
- Store discount
- Employee discount
Quick apply
3d
Stock Assistant
Aldi —Sandhurst
- £13.12 an hour
- Customer service
- Annual leave
- Employee assistance programme
Retail Assistant
Screwfix —Farnborough
- £13.78 an hour
- Part-time
- Annual leave
- Employee discount
14h
Professional Services Administrator
Infor —Farnborough
- Full-time
- Microsoft Powerpoint
- Word processing
- Administrative experience
4d
Customer Assistant - Online
Morrisons —Aldershot
- Annual leave
- Employee discount
Quick apply
Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
12d
Protection Consultant / Non-Advised / New Business
LetsGoCover —Farnborough
- £26,000 - £30,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
5d
Sales - Sales Advisor - UK
New Look —Farnborough
- Part-time
- Microsoft Word
9d
Retail Customer Service - 30 Hours
Betfred —Frimley
- £13.56 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
Integration & Support Engineer - Farnborough
DXC Technology —Farnborough
- Full-time
- Azure
- System design
- Windows
Copy of Customer Service Advisor - 6 Months Fixed Term Contract
DPD Group UK —Guildford
- £24,700 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
Quick apply
Retail Sales Advisor - Farnborough
Oak Furnitureland —Farnborough
- £46,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Warehouse Operative
Soak & Sleep Ltd —Aldershot
- £12.71 an hour
- Temporary
- English
- Organisational skills
- Warehouse experience
Quick apply
11d
Fulfilment and Portal Coordinator
Outform Group UK Ltd —Fleet
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
6d
Picker & Packer/Warehouse Operative
Infinity Motorcycles —Aldershot
- From £12.71 an hour
- Weekend availability
- No experience needed
- Forklift
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Member Support Specialist, Data Protection (9-Month FTC)
Bumble Inc. —London
- Call to connect
- Hybrid work
- Annual leave
Quick apply

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product support jobs near farnborough, ham

Customer Success and Support Analyst at everyLIFE Technologies

everyLIFE Technologies -
Farnborough

Quick apply

Job details

Permanent | Full-time
£27,000 a year
11 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
On-site gym
Free flu jabs
Company pension
Canteen
Company events
Private medical insurance
Transport links
Life insurance
Sick pay
On-site parking

Qualifications

Jira
Driving Licence
Salesforce
Technical support
Microsoft Office
Confluence
Driving

Full job description

Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call.

Position Type: Permanent.

Location: Farnborough head office and Remote.

Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.

Working Hours: Full time

Start date: ASAP

Reporting to: Head of Customer Experience

Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service.

You will:

Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations.

Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products.

Be a natural problem-solver.

Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries.

Provide emergency support out of hours on a rotational basis (after initial onboarding period).

Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.

Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers.

Research and understand app log files and identify user behaviour to help diagnose an issue.

Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.

Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products.

You have:

The skillset to follow up with customers and deliver timely updates on tickets and cases.

Willingness to contribute ideas, innovation and team spirit.

The ability to see challenges instead of problems.

Experience of working in a high performing busy team.

A desire to increase your technical knowledge.

A logical approach, with good judgment to ensure the appropriate customer outcome.

Initiative to resolve customer issues and provide an exceptional service.

The ability to manage a varied workload.

You may have:

Experience or interest in the Care industry.

An inclination to keep up with news and developments within technology and social care.

Experience using Salesforce, Intercom and Jira.

An ambition to continuously grow and develop.

Why join everyLIFE?

Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!

Our mission is to create effective tools and services that release the potential of care teams.

Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.

We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!

Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.

Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.

If you have any questions, or to apply with your CV, please email [email protected]

Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Canteen
Company events
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site gym
On-site parking
Private medical insurance
Sick pay
Transport links

Ability to commute/relocate:

Farnborough GU14 0LX: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Farnborough GU14 0LX

Quick apply

Refine Your Search

product support jobs in farnborough, ham

Customer Success and Support Analyst at everyLIFE Technologies

Dietetic Assistant

Customer Assistant - Replenishment

People Partner

BAKERY SALES ASSISTANT

Stock Assistant

Retail Assistant

Professional Services Administrator

Customer Assistant - Online

Software Support Consultant (Finance)

Protection Consultant / Non-Advised / New Business

Sales - Sales Advisor - UK

Retail Customer Service - 30 Hours

Integration & Support Engineer - Farnborough

Copy of Customer Service Advisor - 6 Months Fixed Term Contract

Retail Sales Advisor - Farnborough

Warehouse Operative

Fulfilment and Portal Coordinator

Picker & Packer/Warehouse Operative

Member Support Specialist, Data Protection (9-Month FTC)

I want to receive the latest job alerts for product support in farnborough, ham

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