Description:
AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly trained team works hand-in-hand with organizations worldwide—including more than 80% of Fortune 100 companies. So if you’re looking for a business that can offer you real career opportunities and progression, get in touch today and let’s talk about how we can fast-track your career!
What You’ll Do
As a Service Coordinator, you will manage the day-to-day coordination of resources and support services across multiple client sites, ensuring operational requirements are met efficiently and effectively. You will oversee staff scheduling, rota management, holiday and overtime administration, and arrange cover for planned and emergency absences.
Working closely with clients, agencies, freelancers, and internal teams, you will coordinate additional support requests, training activities, equipment hire, and travel arrangements. You will also maintain operational trackers, process purchasing activities, compile reports and timesheets, and provide exceptional customer service while ensuring accuracy, organisation, and attention to detail in all aspects of service delivery.
Location: Farnborough (Hybrid Working) – This role is primarily based at our Farnborough office, with the flexibility to work remotely as part of a hybrid working model.
This role is a maternity cover and will be offered on a fixed term basis.
Day-To-Day Responsibilities:
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Supporting the requirements of our clients in the management of resource (people) allocation across our client sites
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Scheduling of internal and external staff
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Creating weekly Rota’s for client sites and agencies.
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Dealing with freelancers/agencies for resource allocation
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Processing of Overtime claims from the team
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Approving Holiday request and scheduling resource cover
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Quotation and scheduling of client additional support requests
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Maintain internal trackers.
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Conduct purchasing processes – quotations, processing incoming sales orders, raising purchase orders etc.
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Arrange equipment hire for client events.
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Arranging project training for clients.
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Collate weekly reports.
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Arrange travel for OMS department.
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Emergency absence scheduling – taking calls out of hours and arranging short notice support.
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Uploading of any emergency absence as needed.
WHAT WE’RE LOOKING FOR
Must-Haves:
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Strong administration skills and ability to multi-task
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Attention to detail
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Maturity, especially when under pressure
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Excellent organisational skills and time management skills
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Excellent Customer Service skills and telephone manner
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To be a self-starter, to be able to use initiative without supervision
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Understanding the confidential nature of HR and contractual duties
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To be willing to take ownership and manage situations
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Good working knowledge of Microsoft Office systems, specifically Excel (to be comfortable working with figures and formulas), Word and Outlook.
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Understanding and experience of purchasing processes (raising purchase orders).
Why work for AVI-SPL (what’s in it for you)
As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability.
Along with this we also offer:
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Private Healthcare with Vitality
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Dental Insurance
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Access to Employee Assistance and Wellbeing Support
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Mental Health Support through the above
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Access to discounted Gym memberships
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Increased holiday with service
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Access to numerous online learning resources
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AVIXA membership for industry learning
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Access to online retail discount platform
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Discounted products through our recognised partners
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Cycle to work scheme
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Season ticket loans
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Generous Referral scheme
So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.
Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.
AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.
