Digital customer success manager Work, Jobs in Farnham (with Salaries)

Digital Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Computer literacy
- Business development
- Employee assistance programme
Quick apply
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Guildford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Reading
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Regional Mobile Repair Manager (South East Region)
cinch —Hook
- Monday to Friday
- Management
- Customer service
- In-person
- Employee assistance programme
Quick apply
Business Unit Manager – CCTV & Remote Monitoring Services
Detego Global —Horsham
- Full-time
- Hybrid work
- Management
- Business development
- Leadership
Quick apply
Business Development Manager - Software Sales
ORCA Service Technologies —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Travel
- In-person
- Life insurance
- Referral programme
Quick apply
Services Project Manager
Siemens —Farnborough
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
IT Customer Manager, Digital Products
Unilode Aviation Solutions —London
- Full-time
- Hybrid work
- PMP
- Project management
- Travel
A&D Consultant London
Orac —Horsham
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Annual leave
Quick apply
Away from Home - RTM Regional Account Executive
PepsiCo —Reading
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Digital and IT Contracts and Commercial Manager
Reading Borough Council —Reading
- £50,269 - £63,472 a year
- Full-time
- IT
4h
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
8d
Digital Content Specialist
Allianz —Guildford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- JavaScript
- Agile
- AI
- Employee discount
7d
Business Development Manager - Digital Commerce
Columbus United Kingdom —Reading
- Full-time
- Hybrid work
- Microsoft Access
- Business development
- Travel
- Annual leave
- Work from home
Quick apply
Procurement & Contract Manager Digital Spoke
Reading Borough Council —Reading
- £50,269 - £56,730 a year
- Full-time
- Hybrid work
- Contracts
- IT
1d
Head of Installed Base - Europe West
IFS —Staines-upon-Thames
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
Digital Marketing & Ecommerce Manager
Lynx Golf Ltd —Weybridge
- Full-time
- Merchandising
- Continuous improvement
- JavaScript
- Free parking
Quick apply
8d
VodafoneThree - Customer Relations Specialist
Vodafone —Farnborough
- Full-time
- Hybrid work
- Communication skills
- Employee discount
10d

I want to receive the latest job alerts for digital customer success manager in farnham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

digital customer success manager jobs near farnham

Business Development Manager jobs in Reading

Account Executive jobs in Reading

Application Support Analyst jobs in Farnborough

IT Manager jobs in London

Procurement Manager jobs in Reading

Business Development Manager jobs in Guildford

Project Manager jobs in Farnborough

Content Specialist jobs in Birmingham

Data Entry Specialist jobs in London

Content Specialist jobs in London

Customer Success Manager jobs in Gloucester

Customer Success Manager jobs in Stockport

Customer Success Manager jobs in Plymouth

Network Rail Customer Service Assistance jobs in London

Facilities Manager jobs in Scotland

Work From Home Customer Service jobs in Birmingham

Customer Service jobs in Remote

Customer Success Manager jobs in Worthing

Customer Relations Representative jobs in Barrow In Furness

Customer Relations Representative jobs in Cardiff

Digital Customer Success Manager

Once For All UK -
Basingstoke

Quick apply

Job details

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Sales
Computer literacy
Supply chain
Business development
Analysis skills
Continuous improvement
Scalability
Construction experience
Account management
Communication skills

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

As a Digital Customer Success Manager, you will be responsible for delivering customer success at scale through automated and data driven engagement strategies. Your mission is to drive customer retention, product adoption and growth across a large customer base by leveraging tools such as ChurnZero, identifying behavioural trends, and delivering targeted lifecycle communications and enablement.

Rather than managing a traditional portfolio, you will oversee digital customer journeys, ensuring customers receive the right message, at the right time, to maximise value from their membership.

Job Responsibilities:

Own and optimise automated customer journeys within ChurnZero, ensuring engagement is timely, relevant and aligned to customer lifecycle stages.
Build and manage digital automation playbooks for onboarding, adoption, renewal preparation and expansion opportunities.
Continuously test, refine and improve digital engagement strategies using performance data and insight.
Monitor customer health metrics at scale, identifying anomalies within ‘healthy’ customers such as:

Usage gaps,
Drop in engagement, and
Missed feature adoption.

Translate data insights into targeted interventions to prevent unexpected future churn and increase product adoption.
Ensure customers are guided towards self-service resources, webinars and training content to drive adoption.
Support renewal readiness through automated engagement and value reinforcement campaigns.
Partner with Product, Marketing and Customer Success teams to improve messaging, journeys and customer experience.
Support continuous improvement initiatives by feeding back insights from automation performance and customer data.
Maintain accurate tracking of customer journeys, engagement metrics and campaign performance.
Ensure all automated communications align with brand, tone and customer value messaging.
Manage end-to-end customer journey and continuously improve lifecycle coverage for our techtouch customers.
Identify gaps where customers are not receiving timely engagement.
Define customer segments based on behaviour, product usage, and lifecycle stage.
Deliver personalised communications at scale rather than one size fits all messaging.
Use insights to inform future campaigns and content strategy.
Build early warning systems to ensure intervention happens before a customer churns.
Become an internal expert on ChurnZero automation capabilities.
Identify opportunities to improve system usage, efficiency and scalability.

Skills and Experience

The ideal candidate we would like would have most, if not all the following qualities or experience:

2 years minimum experience working in Customer Success, Sales, Business Development or Account Management.
Experience using Customer Success platforms such as ChurnZero, Gainsight, Planhat or similar.
Strong analytical mindset with the ability to interpret customer data and translate into actions.
Experience managing or contributing to automated lifecycle campaigns or digital engagement strategies.
Ability to balance customer experience with commercial outcomes at scale.
Comfortable working cross functionally across Customer Success, Marketing and Product.
We will provide all the necessary sector training however demonstrating basic understanding of Construction or supply chain risk management will be preferable.
Someone with exceptional writing communication skills and is able to adapt tone for different audiences.
Someone who is enthusiastic and shows passion and excitement for their job.
A fast learner with the ability to adapt to new information and systems efficiently.
Demonstrates agility in learning and applying new skills and technologies.
Someone who can prioritise, and perform effectively under pressure.
Someone who is dependable and organised and can follow through on commitments they make both internally and externally.
Enthusiastic about technology with strong computer literacy.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

digital customer success manager jobs in farnham

Digital Customer Success Manager

Customer Success Account Manager

Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped

Customer Relationship Manager

Regional Mobile Repair Manager (South East Region)

Business Unit Manager – CCTV & Remote Monitoring Services

Business Development Manager - Software Sales

Services Project Manager

IT Customer Manager, Digital Products

A&D Consultant London

Away from Home - RTM Regional Account Executive

Digital and IT Contracts and Commercial Manager

Application Support Analyst

Digital Content Specialist

Business Development Manager - Digital Commerce

Procurement & Contract Manager Digital Spoke

Head of Installed Base - Europe West

Digital Marketing & Ecommerce Manager

VodafoneThree - Customer Relations Specialist

I want to receive the latest job alerts for digital customer success manager in farnham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected