Position: Dior Ambassador
Hours: 15hrs
Location: HBeauty, Lakeside
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.
Design your dreams with Dior.
Your Impact:
Within the Beauty team, the Beauty Consultant is responsible for promoting with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times.
This role is crucial for providing an unforgettable client experience with high standard of service and achieve defined sales targets while promoting the brand image.
The holder of this position will work closely with various functional partners, including other team members and, when needed, with retailer’s staff or free-lancers.
SELLING DIOR
Conduct in store and/or remote selling activities, acting as a personal shopper
Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
Initiate contact with customers and welcome them both on counter and through traffic-stopping
Identify and understand customers’ needs
Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
Communicate passionately and educate clients on the brand and products
Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
Master Brand, Category and Competition Knowledge
CLIENT EXPERIENCE AND MANAGEMENT
Develop durable relationships with existing clients in store and remotely
Engage new clients to the brand, through genuine human interaction
Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions
OPERATIONS
Know and apply merchandising guidelines
Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.
Monitor shelves inventory and display new products when needed (only if applicable)
Operate cash registers and close daily revenues (only if applicable)
Carrie out all assigned operational and administrative tasks
Maintain good relationships with retailers
Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines
- The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.
Preferably previous professional experience in retail or service industry, ideally in the luxury (1-2 years / to be adapted locally). Ideally a proven track record in excelling retail results & of working within a luxury retail environment.
Soft skills that align with our values:
- Critical Thinking
- Teamwork & Collaboration
- Communication & Interpersonal skills
- Attention to detail
- Strategic Thinking
Adaptability
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Hard Skills:
- Embraces new technologies: Readily embraces, adopts and learns new technologies.
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
- Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview. Subsequently, you will have in-person interviews with the Hiring Manager, the Team Leader.
* The process outlined above is subject to change based on the company's evolving business needs.
