Business services officer Work, Jobs in Featherstone, Wyk (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Environmental Enforcement Team Leader
3GS (UK) Limited —Leeds
- From £33,930 an hour
- Overtime
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Tenant Liaison Officer
Innercity Roofing (Yorkshire) Ltd —Garforth
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
Quick apply
Probation Services Officer - Yorkshire and the Humber Probation Services - Wakefield, Full Time
HM Prison & Probation Service —Wakefield
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
4d
Business Services Officer
Enhance Academy Trust —Dewsbury
- £25,557.92 - £28,184.50 a year
- Human resources
- In-person
- School
Quick apply
5d
Business Manager - Corporate Services, Yorkshire and the Humber Probation Service, Full Time, Various Locations
HM Prison & Probation Service —Barnsley
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
9d
Data Protection Consultant / Outsourced Data Protection Officer
Clinical DPO / Amicis Data Ltd —Harrogate
- £37,500 - £47,500 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Work from home
Quick apply
9d
Customer Experience Officer
Lotus Home Care —Wakefield
- £27,800 a year
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
Quick apply
5d
Enforcement Immigration Officer
Home Office —Leeds
- £34,415 - £34,931 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Presentation skills
- Annual leave
5d
Environmental Compliance Officer
Plevin —Holmfirth
- £35,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Free parking
Quick apply
10d
Probation Services Officer - Yorkshire and the Humber Probation Service - Sheffield - Full Time
HM Prison & Probation Service —Sheffield
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
11d
Compliance Officer
The Wilberforce Trust —York
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
6d
Training Manager
The Royal Masonic Benevolent Institution Care Company —York
- £33,312.50 a year
- Weekend availability
- Microsoft Powerpoint
- Organisational skills
- IT
- Free parking
- Paid training
12d
New Homes Officer
Anchor —Bradford
- £35,000 a year
- Remote
- Microsoft Office
- Travel
- Organisational skills
- Employee discount
1d
Research Officer
Social Work England —Sheffield
- £30,080 - £31,262 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Operational Support Officer
HM Courts and Tribunals Service —Leeds
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
6d
Business Services Officer - Enhance Academy Trust
Kirklees Council —Dewsbury
- School
- HTML
4d
Business Support Officer
Star Academies —Bradford
- £25,989 - £26,403 a year
- Call to connect
- Microsoft Outlook
- Customer service
- Microsoft Office
9d

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

business services officer jobs in featherstone, wyk

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I want to receive the latest job alerts for business services officer in featherstone, wyk

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