It service desk analyst Work, Jobs in Felixstowe, Sfk (with Salaries)

IT Service Desk Analyst
Care UK —Colchester
3d
Service Desk Analyst
Care UK —Colchester
- Maintenance
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Service Desk Analyst
Care UK —Colchester
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and…
IT Service Desk Analyst
Care UK —Colchester
Under the guidance of the IT Service Desk Manager, ensure that all customers are provided with the level of help they require.
3d

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IT Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Fixed term contract
3 days ago

Qualifications

Report writing
Report generation
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Network infrastructure
Staff training
Ticket management systems
Major incident coordination
Customer support
Help desk
Rota coordination

Full job description

6 months fixed term contract

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: Providing an efficient and professional service to more than 15,000 users across 250+ sites. Working in a proactive and co-operative manner to ensure that the responsiveness, effectiveness and quality of the IT Service Desk service is as good as it can be and supports the IT Service Desk team.

Key Responsibilities:

Under the guidance of the IT Service Desk Manager, ensure that all customers are provided with the level of help they require
Monitor trends on the Service Desk and provide support to those areas most needed.
Act as an escalation of operational issues that arise from the IT Service Desk.
Take ownership of Major Incident communications, acting as the Major Incident Manager.
Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service.
Manage the IT Service Desk Rota system and Holiday request calendar.
Conduct regular calls/meetings with IT Service Desk personnel.
Induct, train and mentor new IT Service Desk Analysts.
Assist and support the IT Service Desk Manager with process Implementation and continual service improvement.
Provide weekly and monthly statistical reporting information.

What we are looking for:

Experience working for a large organisation
Knowledge of a logging/ticketing system
Strong knowledge of networking infrastructure and telephony systems

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

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