Import/export manager Work, Jobs in Feltham, Gtl (with Salaries)

Client Service Lead
Crane Worldwide UK Limited —London
- CRM software
- Continuous improvement
- Leadership
9d
Bespoke Relocation Manager
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Freight Sales & Business Development Manager
GLOBAL EXPORT AND IMPORTS MANAGEMENT LTD —Feltham
- £37,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
12d
Senior Project Logistics Coordinator
CEVALogistics —London
- Full-time
- Customer service
- Travel
- Annual leave
- Employee discount
CRM Manager
Steer —Hemel Hempstead
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IDeaS Success Manager
IDeaS —Marlow
- Data analysis skills
- English
- Analysis skills
12d
Operations Coordinator (Export) 4 on 4 off
B&H Worldwide Ltd —Harmondsworth
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Events Manager - EMEA Events, Asset Management
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- No degree
- Organisational skills
Salesforce Administrator
London Youth —London
- £45,000 a year
- Part-time
- Hybrid work
- Salesforce
- Analysis skills
- Continuous improvement
Quick apply
3d
Supply Chain Manager
Assala Energy —London
- Full-time
- Continuous improvement
- Travel
- Conflict management
Quick apply
Stores Manager
JMC Aviation —Slough
- Monday to Friday
- Supervising experience
- Annual leave
11d
Operations Coordinator
B&H Worldwide Ltd —Harmondsworth
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
5d
Export Management Specialist
Computacenter —Hatfield
- Analysis skills
- Continuous improvement
- Travel
Senior Salesforce Administrator London, United Kingdom Madrid, Spain Jul. 31, 2026
Alter Domus —London
- APIs
- Communication skills
- Analytics
- Employee assistance programme
Logistics Coordinator (12 month FTC)
Thermo Fisher Scientific —Horsham
- Full-time
- Microsoft Word
- Mentoring
- Training & development
9d
AOG/CLS Manager
Expeditors —Feltham
- Full-time
- Management
- Customer service
- Business development
- Employee stock purchase plan
Quick apply
4d
Global Logistics Manager
The Gowan Co. —Harpenden
- Full-time
- Management
- Master's degree
- Bachelor's degree
Quick apply
UK Logistics Manager
Motorola Solutions —London
- Full-time
- Analysis skills
- Travel
- Up to 25% travel
- Employee stock purchase plan
- Employee assistance programme
Senior Manager, Data Privacy
Sony Music Entertainment Canada —London
- Microsoft Powerpoint
- Analysis skills
- Contracts
Supply Chain Admin Assistant
Mint Velvet —High Wycombe
- Hybrid work
- Presentation skills
- Communication skills
- Employee discount
Quick apply

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Client Service Lead

Crane Worldwide UK Limited -
London

Apply Now

Job details

Permanent
9 days ago

Qualifications

CRM software
Import/export documentation
Stakeholder collaboration
Client engagement
Stakeholder liaison
Freight forwarding experience
Logistics
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Management reporting
Customer support
Customer interaction
Root cause analysis
Leadership
Team motivation leadership
Communication skills
Supply chain customer service

Full job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Specialist Lead in a freight environment oversees a team responsible for managing shipments, resolving logistics issues, and delivering exceptional service to shippers, consignees, and key accounts. This role blends operational oversight with strong client management, ensuring smooth end-to-end freight movement across air, ocean, road, or multimodal networks.

Key Responsibilities

Team Leadership & Performance

Lead and support a team of freight customer service or client specialist staff.
Oversee daily workflow including bookings, documentation, tracking, and customer updates.
Monitor KPIs such as on-time delivery, response times, accuracy of documentation, and customer satisfaction.
Provide coaching, training, and performance reviews to build a high-performing team.

Client & Stakeholder Management

Serve as the escalation point for complex shipment issues, delays, customs challenges, or service failures.
Build strong relationships with key accounts, understanding their operational needs and service expectations.
Coordinate with carriers, hauliers, warehouses, and internal operations teams to ensure seamless service.
Provide proactive communication on shipment status, exceptions, and solutions.

Operational Coordination

Oversee booking processes, freight documentation (B/L, AWB, CMR, commercial invoices), and compliance checks.
Ensure accurate data entry into TMS/CRM systems and maintain shipment visibility.
Support coordination of import/export processes, customs clearance, and regulatory requirements.
Work closely with operations, planning, and sales teams to resolve bottlenecks and improve workflow.

Issue Resolution & Continuous Improvement

Investigate service failures, root causes, and implement corrective actions.
Identify process gaps and recommend improvements to enhance efficiency and customer experience.
Monitor freight trends, carrier performance, and client feedback to drive service enhancements.
Support implementation of new systems, tools, or process changes.

Reporting & Communication

Prepare reports on team performance, shipment exceptions, customer trends, and service metrics.
Communicate operational updates, priorities, and expectations clearly to the team.
Participate in cross‑department meetings to align service delivery with business goals.

Skills & Qualifications

Essential

Experience in freight forwarding, logistics, or supply chain customer service.
Understanding of air, ocean, or road freight processes and documentation.
Excellent communication and problem‑solving skills, especially under time pressure.
Ability to lead, motivate, and develop a team.
Proficiency with TMS/CRM systems and shipment tracking tools.

Education and Experience Required:

3-5 years experience in similar Customer Service role.
Knowledge of customs procedures, Incoterms, and international trade regulations.
Experience managing key accounts or high‑volume freight customers preferred but not required.
Background in multimodal operations or specific trade lanes.

Key Competencies

Leadership & Team Development
Freight Operations Knowledge
Customer Focus & Relationship Building
Analytical Thinking & Issue Resolution
Process Improvement
Time Management & Prioritization
Clear and Confident Communication

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.

Education

Required

High School or better

Apply Now

Refine Your Search

import/export manager jobs in feltham, gtl

Client Service Lead

Bespoke Relocation Manager

Freight Sales & Business Development Manager

Senior Project Logistics Coordinator

CRM Manager

IDeaS Success Manager

Operations Coordinator (Export) 4 on 4 off

Events Manager - EMEA Events, Asset Management

Salesforce Administrator

Supply Chain Manager

Stores Manager

Operations Coordinator

Export Management Specialist

Senior Salesforce Administrator London, United Kingdom Madrid, Spain Jul. 31, 2026

Logistics Coordinator (12 month FTC)

AOG/CLS Manager

Global Logistics Manager

UK Logistics Manager

Senior Manager, Data Privacy

Supply Chain Admin Assistant

I want to receive the latest job alerts for import/export manager in feltham, gtl

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