Operations and projects executive Work, Jobs in Feltham, Gtl (with Salaries)

Administrator - Program & Project Management
HCLTech —London
- PMP
- Analysis skills
- Communication skills
2d
Graduate Digital Marketing Executive (B2B Technical Products)
Level Developments Ltd —Croydon
- £28,000 - £32,000 a year
- Full-time
- Marketing
- Social media management
- Bachelor's degree
Quick apply
Business Operations Executive - SUPERCAR SHOWROOM
RAICO —Radlett
- £25,000 - £35,000 a year
- Full-time
- Sales
- Research
- Business development
- Free parking
Quick apply
1d
Event Coordinator
Superyachts.com —London
- £30,000 - £40,000 a year
- Hybrid work
- English
- Travel
Quick apply
3d
Senior Director - Executive Compensation and Equity Program
Boston Consulting Group —London
- £195,000 - £227,500 a year
- Full-time
- Leadership
- Tax experience
- Profit sharing
- Annual leave
Operations Executive
Retail Active —Winnersh
- £25,000 - £29,000 a year
- Full-time
- Data entry
- Organisational skills
- IT
- Annual leave
- Employee discount
Operations and Projects Executive
Le Connoisseur —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- Databases
- Work from home
- Sick pay
Quick apply
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
E-Commerce Executive
L.A PROFESSIONALS LTD —Whitechapel
- £25,420 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
- Work from home
Quick apply
9d
Executive Assistant / Personal Assistant / Office Manager
Kannan Property Development Ltd —Harrow
- £35,000 - £40,000 a year
- Weekend availability
- Microsoft Outlook
- Writing skills
- Research
- Free parking
Quick apply
Operations Assistant
Imperial College London —South Kensington
- £42,505 - £47,213 a year
- Full-time
- Hybrid work
- University
- Human resources
- Recruiting
- Annual leave
Project Coordinator
One Retail Group —London
- Hybrid work
- Communication skills
9d
Customer Experience Executive
BYD Europe —Uxbridge
- Microsoft Powerpoint
- CRM software
- Data analysis skills
Business Operations Coordinator
Toro Risk Solutions —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
Quick apply
Quality Assurance & Regulatory Affairs Executive - Maternity Cover
TensCare Ltd —Epsom
- £35,000 - £42,500 a year
- Temporary
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Team management
- Profit sharing
- Work from home
Quick apply
HR Business Partner - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —London
- £80 - £137 an hour
- Remote
- AI
Quick apply
Operations Associate/Specialist
The AI Whistleblower Initiative —London
- £65,000 - £75,000 a year
- Travel
- Human resources
- Budgeting
Quick apply
14d
Ecommerce Operations Executive, 12 Month FTC
River Island —London
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
Executive Assistant
SpinLaunch Inc. —London
- Full-time
- Remote
- Microsoft Powerpoint
- English
- Project management
Quick apply
Rental Desk Executive - Direct Digital London
Panavision —London
- Full-time
- CRM software

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Administrator - Program & Project Management

HCLTech -
London

Apply Now

Job details

2 days ago

Qualifications

ITIL Certification
Resource allocation planning
PMP
Procurement
Mentoring junior staff
IT service management
Ticket management
Microsoft Office Suite
Technical support
Analysis skills
Quality assurance
Supply chain management
Ticket management systems
Project management methodology
Customer support
Customer interaction
Root cause analysis
Communication skills
Internal quality assurance

Full job description

City Of London, England
Job Summary
The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.
Key Responsibilities
1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.
Skill Requirements
1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company
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Refine Your Search

operations and projects executive jobs in feltham, gtl

Administrator - Program & Project Management

Graduate Digital Marketing Executive (B2B Technical Products)

Business Operations Executive - SUPERCAR SHOWROOM

Event Coordinator

Senior Director - Executive Compensation and Equity Program

Operations Executive

Operations and Projects Executive

Sales Operations Manager

E-Commerce Executive

Executive Assistant / Personal Assistant / Office Manager

Operations Assistant

Project Coordinator

Customer Experience Executive

Business Operations Coordinator

Quality Assurance & Regulatory Affairs Executive - Maternity Cover

HR Business Partner - AI Trainer - Freelance - 8-20 hrs/week - Remote

Operations Associate/Specialist

Ecommerce Operations Executive, 12 Month FTC

Executive Assistant

Rental Desk Executive - Direct Digital London

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