Compliance Manager – Mortgages & Specialist Finance
Salary: £60,000 per year
Location: Watford, Hertfordshire
Job type: Full-time, permanent
Reporting to: Sam Busfield, Co-Founder and Director
About Loans Warehouse
Established in 2006, Loans Warehouse is an FCA-authorised, multi-award-winning financial services intermediary specialising in second charge mortgages, bridging and development finance.
As we continue to grow, we are looking for an experienced Compliance Manager to lead our Compliance function and take responsibility for regulatory compliance across the business.
This is an excellent opportunity for someone currently working in a senior compliance position within a mortgage lender, second charge lender, mortgage broker or specialist finance intermediary who is ready to take the next step and lead a Compliance team.
The Role
Reporting directly to Co-Founder Sam Busfield, the Compliance Manager will lead the Compliance team and oversee all FCA and regulatory responsibilities across Loans Warehouse.
This is a senior, hands-on position. You will provide clear and commercially considered compliance guidance to the Directors and wider management team while ensuring that the business continues to deliver good customer outcomes and meet its regulatory obligations.
You will be expected to understand the detail, identify potential risks and take ownership of implementing practical solutions. You will also play an important role in developing the Compliance team and embedding a strong compliance culture throughout the business.
Key Responsibilities
- Lead, manage and develop the Loans Warehouse Compliance team.
- Take ownership of the business’s compliance framework, policies, procedures and controls.
- Develop and deliver a risk-based Compliance Monitoring Programme.
- Ensure continued compliance with FCA requirements, including MCOB, CONC, Consumer Duty, financial promotions and the SM&CR.
- Monitor regulatory developments and assess their impact on the business.
- Provide clear advice and guidance to the Directors and senior management team.
- Produce high-quality compliance reports for the Directors, clearly identifying risks, findings and recommended actions.
- Oversee call monitoring, file reviews, quality assurance and adviser competency processes.
- Ensure fair customer outcomes are embedded, monitored and evidenced across the customer journey.
- Manage compliance findings and remedial actions through to completion.
- Review and approve financial promotions, customer communications and other regulated content.
- Oversee regulatory reporting, FCA notifications and responses to regulatory enquiries.
- Act as the senior escalation point for complex compliance matters, complaints and potential regulatory breaches.
- Oversee financial crime controls, including AML, KYC, customer due diligence, fraud prevention and suspicious activity processes.
- Support the development and delivery of regulatory training across the business.
- Work collaboratively with operational teams to ensure compliance is considered when introducing new products, partners, systems or processes.
- Build a compliance culture that supports the business in growing safely while maintaining consistently strong customer outcomes.
Skills, Knowledge and Experience
Essential
- Significant compliance experience within the first charge, second charge or wider mortgage sector.
- Current experience in a senior compliance, compliance monitoring or regulatory oversight position.
- Strong working knowledge of the FCA Handbook and the regulatory requirements applying to mortgage and credit intermediaries.
- Detailed understanding of MCOB, CONC, Consumer Duty and the SM&CR.
- Experience of designing, operating and maintaining compliance monitoring frameworks.
- Experience of leading, managing or developing compliance colleagues.
- Strong understanding of regulated mortgage advice and sales processes.
- Ability to interpret regulatory requirements and turn them into clear, practical business processes.
- Experience of producing compliance reports and presenting findings to senior management.
- Confidence to challenge decisions constructively and act as a trusted adviser to the Directors.
- Excellent attention to detail, judgement and communication skills.
- A proactive, hands-on approach with the ability to manage competing priorities.
Desirable
- Previous experience within the second charge mortgage or specialist finance market.
- Experience working for both a lender and a broker or intermediary.
- Experience engaging directly with the FCA.
- CeMAP or an equivalent mortgage qualification.
- A recognised compliance or financial crime qualification, such as an ICA qualification.
- Experience overseeing data protection and UK GDPR obligations.
- Knowledge of bridging finance and regulated bridging transactions.
- Previous responsibility for regulatory reporting, complaints oversight or financial promotions approval.
Why Join Loans Warehouse?
Loans Warehouse is an established, successful and ambitious business with a strong reputation throughout the specialist finance industry.
This is an opportunity to take ownership of the Compliance function, work directly with the company’s founders and have a genuine influence on how the business develops.
You will join a fast-paced, collaborative environment where compliance is recognised as an essential part of delivering good customer outcomes and achieving sustainable growth.
Hours and Benefits
This is a fully office-based role at our Watford headquarters.
Working hours:
- Monday to Thursday: 9.00am–5.00pm
- Friday: 9.00am–5.30pm
Benefits include:
- £60,000 annual salary
- Company pension
- Death in service cover
- Additional annual leave for continued service
- Employee incentives and rewards
- Referral programme
- Fantastic company events
- Casual dress
- Free on-site parking
- Excellent transport links
If you are an experienced mortgage compliance professional who is ready to take ownership of a Compliance function and play a leading role within a successful and growing business, we would love to hear from you.
Pay: £60,000.00 per year
Application question(s):
- I confirm that I understand this is a fully office-based role in Watford, Hertfordshire
Work authorisation:
- United Kingdom (required)
Work Location: In person
