Shipper Work, Jobs in Feltham, Gtl (with Salaries)

Client Service Lead
Crane Worldwide UK Limited —London
- CRM software
- Continuous improvement
- Leadership
13d
Operations and Projects Executive
Le Connoisseur —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- Databases
- Work from home
- Sick pay
Quick apply
Associate Business Developer, Amazon Shipping
Amazon UK Services Ltd. —London
- Full-time
- Salesforce
- Business development
- Bachelor's degree
FINANCIAL / OFFICE ADMINISTRATOR
Eurograv Limited —Bisley
- £35,000 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Human resources
- Data entry
- Free parking
Quick apply
2d
Network Ops Shift Manager
HIVED —London
- Weekend availability
- Continuous improvement
- In-person
- Communication skills
- Annual leave
Inventory Planner, Ship With Amazon (SWA)
Amazon UK Services Ltd. —London
- Full-time
- Computer Science
- Engineering
- Master's degree
Account Manager , Amazon Shipping
Amazon EU SARL (UK Branch) - D67 —London
- Full-time
- Salesforce
- Business development
- Bachelor's degree
Sr Program Manager, Content Development, Amazon Shipping
Amazon EU SARL (UK Branch) —London
- Full-time
- Machine learning
- AI
- Analytics
Delivery Driver/ Fulfillment Associate
Cervello Global Corporation —London
- Part-time
Quick apply
Product Manager
Zencargo —London
- Full-time
- Hybrid work
- AI
Quick apply
Head of Network Ops
HIVED —London
- Full-time
- Continuous improvement
- Leadership
13d
Manifest Europe, Commercial Partnerships Manager
Hyve Group —London
- Hybrid work
- Business development
- Communication skills
Enterprise Demand Generation Manager
nShift —London
- AI
Forward-Deployed Engineer
Zencargo —London
- Full-time
- Hybrid work
- AI
Quick apply
Manager, SAP Transportation Management, Technology and Transformation
Deloitte —London
- Hybrid work
- Travel
- Agile
- Leadership
Shipping Global Cross Border Lead, Shipping, WW X-Border Lead
Amazon UK Services Ltd. —London
- Full-time
- Business development
- Bachelor's degree
Senior Enterprise Account Manager, Amazon Shipping (SWA)
Amazon UK Services Ltd. —London
- Full-time
- Bachelor's degree
- Recruiting
- Communication skills

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Client Service Lead

Crane Worldwide UK Limited -
London

Apply Now

Job details

Permanent
13 days ago

Qualifications

CRM software
Import/export documentation
Stakeholder collaboration
Client engagement
Stakeholder liaison
Freight forwarding experience
Logistics
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Management reporting
Customer support
Customer interaction
Root cause analysis
Leadership
Team motivation leadership
Communication skills
Supply chain customer service

Full job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Specialist Lead in a freight environment oversees a team responsible for managing shipments, resolving logistics issues, and delivering exceptional service to shippers, consignees, and key accounts. This role blends operational oversight with strong client management, ensuring smooth end-to-end freight movement across air, ocean, road, or multimodal networks.

Key Responsibilities

Team Leadership & Performance

Lead and support a team of freight customer service or client specialist staff.
Oversee daily workflow including bookings, documentation, tracking, and customer updates.
Monitor KPIs such as on-time delivery, response times, accuracy of documentation, and customer satisfaction.
Provide coaching, training, and performance reviews to build a high-performing team.

Client & Stakeholder Management

Serve as the escalation point for complex shipment issues, delays, customs challenges, or service failures.
Build strong relationships with key accounts, understanding their operational needs and service expectations.
Coordinate with carriers, hauliers, warehouses, and internal operations teams to ensure seamless service.
Provide proactive communication on shipment status, exceptions, and solutions.

Operational Coordination

Oversee booking processes, freight documentation (B/L, AWB, CMR, commercial invoices), and compliance checks.
Ensure accurate data entry into TMS/CRM systems and maintain shipment visibility.
Support coordination of import/export processes, customs clearance, and regulatory requirements.
Work closely with operations, planning, and sales teams to resolve bottlenecks and improve workflow.

Issue Resolution & Continuous Improvement

Investigate service failures, root causes, and implement corrective actions.
Identify process gaps and recommend improvements to enhance efficiency and customer experience.
Monitor freight trends, carrier performance, and client feedback to drive service enhancements.
Support implementation of new systems, tools, or process changes.

Reporting & Communication

Prepare reports on team performance, shipment exceptions, customer trends, and service metrics.
Communicate operational updates, priorities, and expectations clearly to the team.
Participate in cross‑department meetings to align service delivery with business goals.

Skills & Qualifications

Essential

Experience in freight forwarding, logistics, or supply chain customer service.
Understanding of air, ocean, or road freight processes and documentation.
Excellent communication and problem‑solving skills, especially under time pressure.
Ability to lead, motivate, and develop a team.
Proficiency with TMS/CRM systems and shipment tracking tools.

Education and Experience Required:

3-5 years experience in similar Customer Service role.
Knowledge of customs procedures, Incoterms, and international trade regulations.
Experience managing key accounts or high‑volume freight customers preferred but not required.
Background in multimodal operations or specific trade lanes.

Key Competencies

Leadership & Team Development
Freight Operations Knowledge
Customer Focus & Relationship Building
Analytical Thinking & Issue Resolution
Process Improvement
Time Management & Prioritization
Clear and Confident Communication

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.

Education

Required

High School or better

Apply Now

Refine Your Search

shipper jobs in feltham, gtl

Client Service Lead

Operations and Projects Executive

Associate Business Developer, Amazon Shipping

FINANCIAL / OFFICE ADMINISTRATOR

Network Ops Shift Manager

Inventory Planner, Ship With Amazon (SWA)

Account Manager , Amazon Shipping

Sr Program Manager, Content Development, Amazon Shipping

Delivery Driver/ Fulfillment Associate

Product Manager

Head of Network Ops

Manifest Europe, Commercial Partnerships Manager

Enterprise Demand Generation Manager

Forward-Deployed Engineer

Manager, SAP Transportation Management, Technology and Transformation

Shipping Global Cross Border Lead, Shipping, WW X-Border Lead

Senior Enterprise Account Manager, Amazon Shipping (SWA)

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