Senior Technical Consultant & Programme Lead
United Kingdom| Hybrid with client-facing delivery requirements
Employment type: Full-time, permanent
Work location: UK-based, hybrid with client-facing delivery requirements
About Us
A London UK headquartered global ServiceNow technology training and professional services organisation specialising in advanced digital skills programmes, workforce development, technical enablement, and enterprise transformation support services.
As part of its continued growth strategy, we are broadening capabilities across ServiceNow consulting, AI readiness, cybersecurity, technical advisory, implementation support, and enterprise workflow transformation, while continuing to help organisations create measurable business value through applied digital expertise.
Operating across international markets, the practice supports enterprise organisations, partners, and professional teams globally through scalable consulting delivery models, distributed technical expertise, and collaborative engagement. Our work combines ServiceNow consulting, technical advisory, solution design, implementation support, enterprise workflow transformation, and applied platform expertise, underpinned by quality-assured delivery standards and real-world operational experience across multiple regions.
The Role
The Company is looking for a highly capable Senior Technical Consultant & Programme Lead to support the continued growth of its technical consulting, implementation support, and programme delivery activities.
This is a blended role combining technical consulting, solution implementation support, programme leadership, technical enablement, and stakeholder engagement.
The successful candidate will contribute to enterprise transformation initiatives, ServiceNow platform solution activities, applied technical delivery, and capability development across concurrent programmes and customer environments.
This role is particularly suited to candidates with practical ServiceNow platform experience, including administration, configuration, scripting, integrations, workflow automation, technical consulting, and implementation support. We are open to consider candidates from comparable enterprise platform or digital transformation backgrounds, provided they can demonstrate the technical depth, adaptability, and delivery discipline required to operate within ServiceNow-led environments.
Key Responsibilities
- Support technical consulting and implementation activities across ServiceNow, enterprise platform, and workflow environments.
- Contribute to solution configuration, technical design support, scripting, integrations, workflow automation, and applied use cases.
- Lead and coordinate technical programme delivery activities across multiple concurrent workstreams.
- Engage with internal and external stakeholders to support delivery quality and operational outcomes.
- Contribute to technical enablement, mentoring, and capability development initiatives.
- Support the evolution of the company’s ServiceNow consulting and implementation capabilities.
- Maintain awareness of evolving ServiceNow platform releases, technologies, and industry best practices.
Essential Skills & Experience
- Demonstrable technical consulting, implementation, or enterprise platform experience.
- Experience supporting ServiceNow, workflow automation, digital transformation, or enterprise technology initiatives.
- Ability to operate within structured programme delivery and stakeholder environments.
- Strong communication, organisational, and problem-solving skills.
- Ability to engage confidently with senior stakeholders, including CXO-level audiences where appropriate.
- Experience working within professional services, enterprise delivery, or technical consulting environments.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
Desirable
- ServiceNow platform experience and/or certifications.
- Experience with ServiceNow administration, configuration, scripting, integrations, workflow automation, or implementation support.
- Exposure to IT service management, enterprise workflow, automation, or platform customisation.
- Exposure to AI readiness, cybersecurity awareness, or responsible technology adoption initiatives.
- Experience mentoring team members or supporting capability development.
- Experience supporting globally distributed programmes or delivery teams.
What We Offer
- Opportunity to join a growing global technology and professional services organisation.
- Exposure to international programmes and enterprise delivery environments.
- Flexible and collaborative working environment.
- Long-term professional growth and development opportunities.
- Opportunity to help shape and expand an emerging ServiceNow consulting and implementation practice.
- Opportunity to contribute to the Company’s broader growth across AI readiness, cybersecurity, and enterprise transformation.
Location
This is a UK-based role with hybrid working arrangements, subject to business, client and delivery requirements. The role will involve regular engagement with customers, partners and internal teams, and candidates should be able to attend client meetings, support UK and international stakeholder engagements, and have the flexibility to undertake occasional travel where required.
Apply
Please submit your CV, together with a short summary outlining your relevant ServiceNow, technical consulting, implementation, enterprise platform, or digital transformation experience.
Due to the expected volume of applications, only shortlisted candidates will be contacted.
No agencies or recruiters, please.
Work Location: Hybrid remote in London UB11 1FW
