Claim Handler
Job Types: Full Time. Permanent. Office based.
Working hours: Full Time = 37.5 hours per week Monday - Friday 08:45 am - 17:15 pm.
Salary: starting at £25,400 which is negotiable for experienced candidates
Would you like to join a growing successful, modern accident management company?
At Incident Management Solutions (IMS) we specialise in helping our clients deal with the `vehicle journey’ after a motor incident. Whether it be Repair, Total Loss, Cash-in-lieu or just Engineering.
What you’ll be doing:
As a Claim Handler, you’ll handle inbound and outbound calls, liaising with various parties to aid in the completion of claims.
You’ll also:
- Ensure all information obtained is accurate and clearly noted;
- Liaise with customers, insurers, repairers and governing bodies, providing updates via verbal and written communication;
- Monitoring a shared inbox of incoming emails, whilst continuing to monitor an inbox of your own;
- Review and process documents in line with Service Level Agreements;
- Work towards daily and monthly targets.
What you’ll need:
- Excellent verbal and written communication skills
- Good attention to detail
- Ability and willingness to learn and develop
- Knowledge of Microsoft and I.T packages particularly Excel.
- Ability to deal with a fast-paced environment
- Ability to perform under pressure
What we offer in return:
- A fun and fast paced environment of work, where we have regular events and competitions;
- 30 days annual leave inclusive of Bank Holidays that increases with service;
- A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more;
- Flexible benefits after 2 years’ service that include: Subscriptions Allowance, Personal Care Allowance, gym membership, dental or healthcare;
- A structured pathway to learn and develop including the opportunity to gain a highly acclaimed and recognised qualification at work.
What’s next?
Please send us a copy of your most recent CV. It is useful if you provide details of relevant skills, experience and qualifications to support your application along with highlighting why this opportunity would benefit your and what you can bring to the role.
We believe in the power of diversity here at IMS. We strongly encourage applicants from all parts of society.
Your details will be vetted by our HR department and your CV will be held for a period of at least 6 months.
We apologise that we are unfortunately unable to respond to all candidate individually due to resources and the high volume we receive. If you have not heard from us within 10 working days please assume your application has been unsuccessful on this occasion.
NO AGENCIES PLEASE.
Job Types: Full-time, Permanent
Pay: From £25,400.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Experience:
- high volume call handling: 1 year (preferred)
Work Location: In person
