Support associate Work, Jobs in Fenwick, Eay (with Salaries)

IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Team Member (Admin)
NEXT —Lanarkshire
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
8d
Sales Associate
Totally Wicked —Ayr
- £12.81 an hour
- Part-time
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Retail Sales Advisor - Glasgow
Oak Furnitureland —Glasgow
- £45,000 - £50,119 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Research Associate
University of Strathclyde —Glasgow
- £37,694 - £46,049 a year
- Full-time
- Doctoral degree
- University
- Communication skills
9d
HR Operations and Support (Associate)
Morgan Stanley —Glasgow
- Full-time
- Human resources
Team Member
NEXT —Lanarkshire
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
5d
Teaching Associate Physics
University of Strathclyde —Glasgow
- £37,694 - £46,049 a year
- Full-time
- Doctoral degree
- Communication skills
- Teaching
12d
Patient Services Associate
FutureMeds —Glasgow
- Full-time
- Administrative experience
- Front desk
- In-person
- Life insurance
Quick apply
Massage Therapist
Healing Point —Glasgow
- From £22.50 an hour
- Temporary
- Anatomy knowledge
- Customer service
- Bachelor's degree
Quick apply
9d
Supervisor (20 hours/week)
Build-A-Bear Workshop —Braehead
- Part-time
- Sales
- Guest services
Sales Associate
Sunglass Hut —Glasgow
Operations Associate
Fitch Solutions —Glasgow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Stock Associate - Buchanan Galleries, Hollister
AFH STORES UK LIMITED —Glasgow
System Engineer
Monit Ltd —Glasgow
- £46,100 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Quick apply
Pensions Administrator
Hymans Robertson LLP —Glasgow
- £24,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Design HOPES Research Associate
University of Strathclyde —Glasgow
- £37,694 - £46,049 a year
9d
Environmental Health & Safety Associate
Terumo Aortic —Inchinnan
- £0.01 a year
- Microsoft Office
- First Aid Certification
- IT
Quick apply
Leisure Club Associate
Glasgow Marriott Hotel —Glasgow
- Full-time
- Hospitality
- Hotel
- First Aid Certification
- Free parking
- Employee discount
Quick apply
6d
Customer Service Associate
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
6d

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IT Support Services Technician

Percepta -
Glasgow

Quick apply

Job details

Permanent | Full-time
£34,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Azure
Microsoft Outlook
Customer service
Windows
AWS
CompTIA Network+
Computer networking
Organisational skills
ServiceNow
IT
Communication skills
CompTIA A+
Time management
Help desk
Information Technology

Full job description

IT Support Services Technician
GB-SCO-Glasgow

Description

IT SUPPORT SERVICES TECHNICIAN

At Percepta, we bring first-class service across each market we support. As an IT Support Services Technician in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

Employment Details:

Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed.
Salary: £34,000 per annum + Annual Performance Bonus

Location: Glasgow

What You’ll Be Doing

The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager.

During a Typical Day, You’ll

Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools.
Accurately log, document, and track incidents in ServiceNow or other required systems.
Carry out daily operational checks and monitor system performance to ensure availability before production hours.
Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations.
Administer or support user access management, including ID creation and application permissions.
Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment.

What You Bring to the Role

Associate degree or equivalent work IT experience.
CompTIA A+ desirable
CompTIA Network+ desirable
Mid-level experience of Help Desk or Desktop hardware and software experience in an corporate or call centre environment.
Experience with basic Network troubleshooting.
Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting.
Experience with ticketing systems, preferably ServiceNow.

Skills

Strong communication, customer service and organizational skills.
Strong problem resolution and decision-making skills.
Working knowledge of Windows 10/11.
Working knowledge of Outlook and Office365.
A good listener with a proven ability to build relationships with all levels of staff.
Strong time management skills, attention to detail and outstanding follow-up skills.
The ability to work well under pressure with tight deadlines.

Travel

Up to 5% travel may be required.

What You Can Expect

25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
Company pension
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical and Insurance and discounted dental scheme
Comprehensive travel insurance for you and family in line with Scheme rules
Discounts on brand new vehicles
Employee Assistance Program (EAP)
Cycle to work scheme
Free On-site parking

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

#LI-remote

Quick apply

Refine Your Search

support associate jobs in fenwick, eay

IT Support Services Technician

Team Member (Admin)

Sales Associate

Retail Sales Advisor - Glasgow

Research Associate

HR Operations and Support (Associate)

Team Member

Teaching Associate Physics

Patient Services Associate

Massage Therapist

Supervisor (20 hours/week)

Sales Associate

Operations Associate

Stock Associate - Buchanan Galleries, Hollister

System Engineer

Pensions Administrator

Design HOPES Research Associate

Environmental Health & Safety Associate

Leisure Club Associate

Customer Service Associate

I want to receive the latest job alerts for support associate in fenwick, eay

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