This is a fantastic opportunity to make a meaningful impact in HR Operations & Enablement at a time of exciting transformation. Having upgraded our core systems, we are now focused on delivering a roadmap of improvements to make processes more efficient, improve the employee and user experience, and better enable the business. In this hands-on role, you will help turn that roadmap into practical improvements across our HRIS and ATS platforms, building, testing and implementing solutions that support smarter ways of working and strengthen how HR Operations supports and enables the organisation.
Key Accountabilities
- Build, test and implement workflow automations and system improvements, with a particular focus on HRIS and ATS processes.
- Support the day-to-day administration of core HR systems, including report building, responding to system-related cases, troubleshooting issues and maintaining accurate, effective processes and data integrity.
- Work with HR teams to understand current processes, identify pain points and translate requirements into practical workflow and system improvements.
- Configure and support digital forms, workflows and related system changes, ensuring they are accurate, tested and aligned to change control and governance requirements.
- Deliver HRIS and ATS improvements across onboarding, recruitment and employee lifecycle administration.
- Use Power Automate and related tools to reduce manual activity, improve workflow efficiency and enhance the user experience.
- Create and maintain process documentation, testing records and standard operating procedures to support control, consistency, governance and user adoption.
- Support system testing, enhancements and release activity to help ensure changes are implemented smoothly and effectively.
- Provide day-to-day support to help embed new ways of working and ensure a smooth transition from manual to more automated processes.
You will bring relevant experience in automation, workflow improvement, systems support or digital process delivery. You enjoy understanding how things work in practice and making them better through practical, well-executed solutions.
You will have experience working with HRIS systems and be confident using systems, workflows, data and digital tools to solve real operational problems.
You will also have hands-on experience with Power Automate, or a similar workflow automation tool, and if you have not worked with platforms such as ResourceLink/HCM Air or Eploy before, you will be confident in your ability to learn them quickly.
You are organised, delivery-focused and comfortable managing multiple priorities. You think about the employee and user experience when making changes, and take pride in delivering high-quality work that makes a difference.
You build positive relationships across HR, work well with others and can operate with autonomy in your day-to-day delivery.
You understand the importance of confidentiality, data quality and handling sensitive people data with care.
Minimum criteria:
- Experience supporting or delivering automation, workflow improvements, systems changes or digital process improvement activity.
- Experience configuring HRIS systems, ATS platforms or related people systems, and understanding how technology supports operational delivery.
- Experience building workflows, testing changes, solving problems and implementing process or system improvements, including support for enhancements or releases.
- Hands-on experience with Power Automate, or a similar workflow automation tool, to support process automation and workflow improvement.
- Experience producing reports and dashboards, working with data to support service delivery and decision-making, with good attention to data quality and integrity.
- Confidence working with systems, data and digital tools, with strong attention to detail and accuracy.
- Ability to respond to user queries or cases, troubleshoot issues and provide practical support and guidance.#Ability to create clear documentation, user guidance and supporting materials for new or changed processes, with good awareness of governance and change control requirements.
- Strong organisational skills, with the ability to manage multiple priorities and deliver to deadlines.
- Ability to work with autonomy in delivering agreed priorities and maintaining high standards.
- Strong learning agility, with the ability to pick up new systems, tools and processes quickly.
- Ability to work with stakeholders across the business to understand requirements, identify process improvements and translate these into practical system or workflow changes.
- Experience completing structured testing, documenting outcomes and ensuring changes are accurate before implementation.
- Good awareness of change control, governance, approvals and version control when making system or process changes.
- Ability to support user adoption by creating guidance, providing practical support and helping embed new ways of working.
- A continuous improvement mindset, with the ability to identify root causes, challenge inefficient ways of working and recommend practical improvements.
- Good awareness of confidentiality, data protection and the importance of handling sensitive employee and business data appropriately.
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:
- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
- Dental Insurance
- Health and cancer screenings for you and your partner
- Discounted gym memberships
- Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
