Job Description: CCTV Control Room Operator
Attention, self-motivated Control Room Operators! We have an exciting opportunity in our Alarm Receiving Centre (ARC) team and we want to hear from YOU. If you have an interest in working in this environment and would like to build on your IT Security knowledge and experience, keep reading to find out what we’re looking for and how you could fit into our team here at iFacility.
This role is a 4-on 4-off rolling shift pattern working from 19:30 to 07:30 with a 60 minute break.
Who are we?
We manage security for some of the world’s biggest brands (Burger King, Greggs, The Gym Group). Our tech keeps people and property safe up and down the country, doing things like helping businesses tackle the scourge of shoplifting and making sure food production lines are getting it right. We’re growing fast, so if you’re self-motivated and care about providing the highest level of customer service, this is an exciting time to come on board.
What you’d be doing in this role
- Customer Service- Interacting with customers, service providers and third parties.
- Responding to Alerts- from our clients' security systems, panic alarms, intruder alarms, access control alerts
- Technical Support- first level technical support for CCTV systems, Alarm Systems, Access Control systems
- Conduct System Maintenance - tests with our clients
- Administration – Carry out clear and concise written communication via email.
- Call Handling -Management and correct handling of inbound and outbound calls, including calls to the emergency services and clients
- Case Management System: raising and working client cases
- Monitoring - our client security systems and carrying out surveillance patrols
- Remote Access Control - support of network security systems
- Responding to incidents - securing footage, writing incident reports
- Footage Request Handling- providing documentation for our customers
- Training - you’ll undertake in-house and external training, applying standards in accordance with the NSI Gold Standards
- Any Other Duties - required to carry out the role of control room operator
At a glance: the qualifications we’ll be looking for
- Great computer skills
- Willing to learn our inhouse IT systems
- Confident to deliver great customer service
- Excellent written and verbal communication
What you’ll be like as a person
- Positive, can-do attitude – self-motivated and able to respond to our customers quickly and professionally
- Great communication skills – able to build strong working relationships and rapport with our customers and other members of your team
- Great problem-solving skills – using your initiative to find suitable solutions or quickly report issues which need escalating
- Honest, reliable, trustworthy, friendly and a good time-keeper
- Willing to learn and take on responsibility for your own personal development
- Have a passion for providing the highest levels of customer service
- Motivated to learn new skills and knowledge in your role and beyond
The benefits you’ll enjoy
- A competitive salary, plus paid overtime
- Comprehensive training package
- Career development support
- Great working environment
- Free parking
- Employee referral bonus
- Employee Assistance Programme
A few things to note
We’re an Equal Opportunities Employer and abide by the Equalities Act 2010. As a security company, it’s really important that we carry out background checks before you come and work with us. If your job application is successful, we’ll carry out a basic DBS, 5-year employment reference history, credit search, social media check, ID Verification, Right to Work check and 5-year address verification.
Find out more and apply today!
To learn more about us and what we do, visit our website at www.ifacility.co.uk.
If this sounds like it could be the role for you, please send your CV to [email protected] – we’re looking forward to hearing from you!
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Shepton Mallet BA4 4RN: reliably commute or plan to relocate before starting work (required)
Work Location: In person
