Technical support Work, Jobs in Fincham (with Salaries)

3rd Line / Third Line Service Desk Engineer – Service Desk Team Lead
ECS Computers Ltd —King's Lynn
- From £40,500 a year
- Full-time
- Maintenance
- Team management
- SharePoint
- Health & wellbeing programme
Quick apply
8d
2nd Line / Second Line Service Desk Engineer
ECS Computers Ltd —King's Lynn
- £30,500 - £36,200 a year
- 8 hour shift
- SharePoint
- In-person
- Communication skills
- Health & wellbeing programme
Quick apply
6d
Systems Analyst - Fixed Term
CITB —King's Lynn
- £25,586 a year
- Full-time
- Azure
- Presentation skills
- Computer networking
- Free parking
- Employee assistance programme
2d
Digital Skills Trainer
Freebridge Community Housing —King's Lynn
- £39,071 a year
- Full-time
- Hybrid work
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
ICT Domiciliary Medicines Management Specialist Pharmacy Technician
Cambridgeshire and Peterborough NHS Foundation Trust —Ely
- £39,959 - £48,117 a year
- Full-time
- Driving
- Travel
- Training & development
10d
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel

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3rd Line / Third Line Service Desk Engineer – Service Desk Team Lead

ECS Computers Ltd
King's Lynn

Quick apply

Job details

Full-time
From £40,500 a year
8 days ago

Benefits

Health & wellbeing programme
Company pension

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Technology infrastructure experience
Driving Licence
Cloud architecture
Systems administration experience
IT team management
Incident queue management
Mentoring junior staff
Ticket management
Disaster recovery
Maintenance
Microsoft Exchange
Network infrastructure
Cloud engineering experience
Team management
IT support
Network support
SharePoint
Customer support
VMWare
Professional development mentoring
Customer interaction
Information technology team management
Leadership
Project management experience
Communication skills
IaaS
Intune

Full job description

Job Description:

Are you an enthusiastic, self-starter looking for a new challenge? Do you want to join a team of motivated IT engineers who are dedicated to making people’s lives easier? If you’ve answered yes to both questions, then we’d like to hear from you!

We’re looking for a Tier 3 Engineer who is committed to developing their IT skills and would like to take on an increasing level of responsibility of the day to day running of a busy service desk. You’ll work as part of a growing team that focuses on making users life’s easier through simple advice and excellent service and be tasked with making sure SLAs are met and tickets are completed efficiently.

As the Service Desk Team Lead, you'll be expected to lead by example, creating a positive, accountable and customer-focused culture within the service desk. This is a hands-on leadership role where you'll spend the majority of your time providing technical support while also supporting the day-to-day running of the team.

You'll mentor and coach engineers, helping them develop their technical knowledge, confidence and customer service skills through regular feedback and knowledge sharing. You'll assist with workload planning, ensure tickets are progressing in line with our service standards, identify opportunities to improve processes and help maintain high levels of customer satisfaction.

Working closely with management, you'll help monitor team performance, contribute to continual service improvement initiatives, and support recruitment, onboarding and performance management where required.

Most importantly, you'll foster a collaborative environment where engineers feel supported, standards remain high, and customers receive a consistently excellent service.

ECS Computers are a managed service provider that supply local businesses (both SME & Corporate) with a range of IT support and services.

Job Requirements

Technical experience in deployment and administration of Cloud services such as Azure IaaS, Entra ID, SharePoint and Microsoft 365.
Technical experience in deployment and administration of Virtualization services as related to VMWare and Hyper-V.
Technical experience in Windows Server and Desktop infrastructure, Active Directory services, Networking, VLAN configuration and troubleshooting.
Team leadership, shift lead or duty manager experience in an IT department or MSP – with ticket dispatch and scheduling work.
Technical experience in email messaging with focus on Exchange, 365, and migration to 365.
Technical experience in Microsoft 365 such as Entra ID, Exchange, Intune, SharePoint.
Technical experience in Server Applications such MSSQL
Experience in installing and troubleshooting VoIP communications.
Remote & On-site Device and Networking Support (Windows and Mac).
Strong customer relationship & communication skills.
Strong problem-solving and teamwork skills.
Ability to manage projects – delegating tasks and communicating with customers.
Experience in using RMM systems.
Technical experience in maintaining and installation of UTM firewalls and other security systems. WatchGuard experience preferred.
ITIL experience would be preferred but not essential.
Driving license essential.
Rotational weekend and weekday on-call work required – this is scheduled in advance.
Project implementation including Server, Cloud and Cyber Security

Main Duties

Maintenance tasks for infrastructure systems such as backups, patch management and monitoring.
Remote & telephone help desk support.
On-site support for servers, networking and end user devices.
Installation and maintenance tasks of new equipment such as servers, networking equipment and desktops.
Planning and installation of cloud systems such as 365, Azure and other cloud-based systems.
Managing and resolving site outages and keeping key stakeholders notified of processes and changes during the event.
Disaster recovery.
VMWare & Hyper-V installation and support.
Meeting tight customer SLA deadlines.
Ensuring documentation is well noted and maintained.
Patch management.
Covering and supporting Tier 2 engineers with knowledge and training and customer support.
Experience with Watchguard products, Halo and Nable N-Central are a big plus!

Must be driven, keen and willing to learn

Pay: From £40,500.00 per year

Benefits:

Company pension
Health & wellbeing programme

Ability to commute/relocate:

King's Lynn PE30 5HA: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 4 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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technical support jobs in fincham

3rd Line / Third Line Service Desk Engineer – Service Desk Team Lead

2nd Line / Second Line Service Desk Engineer

Systems Analyst - Fixed Term

Digital Skills Trainer

ICT Domiciliary Medicines Management Specialist Pharmacy Technician

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

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