Operations team leader Work, Jobs in Finchley, Gtl (with Salaries)

Process Improvement Lead (x2 sought)
Computacenter —Hatfield
- Analysis skills
- Continuous improvement
- Communication skills
7d
Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
Operations Team Leader
UPS —London
- Full-time
- Warehouse experience
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £55,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
Team Leader Operations
Internova Travel Group —London
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Operations Team Leader
Buckinghamshire Healthcare NHS Trust —High Wycombe
- £39,959 - £48,117 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
4d
HR Operations Team Manager
Tower Hamlets —London
- £58,551 - £61,686 a year
- Management
- Customer service
- Continuous improvement
- Annual leave
10d
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
5d
Operations Contact Centre Team Leader
Affinity Water —Hatfield
- Weekend availability
- Hybrid work
- Mentoring
- Organisational skills
- Leadership
- Annual leave
- Employee discount
5d
Strategic Delivery Lead – Operating Model Transformation & Organisation ...
BRE Group (Building Research Establishment) —Watford
- £60,000 - £80,000 a year
- Remote
- Travel
- AI
- Communication skills
- Free parking
5d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Outbound Operations Shift Team Leader
Monica Vinader —London
- Travel
- Leadership
- Communication skills
Quick apply
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
11d
Lead Product Analyst - Business Operations - Wise Buisness
Wise Australia Investments —London
- £75,000 - £115,000 a year
- Hybrid work
- Data analysis skills
- SQL
- IT
- Annual leave
SOC Operations Team Lead
Methods Business and Digital Technology —London
- £60,000 - £70,000 a year
- Part-time
- Hybrid work
- Supervising experience
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
3d
Team Lead Service Operations
SITA Switzerland Sarl —London
- Weekend availability
- Hybrid work
- Computer networking
- Organisational skills
- IT
- Annual leave
- Work from home
11d
Government & LEA Service Unit Team Leader
Sky —London
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
14d
Senior Customer Lead, Defence
Plexal —London
- £80,000 - £100,000 a year
- Full-time
- Business development
- Travel
Private Events Operations Team Leader
Maybourne Hotel Group —West London
- Full-time
- Hospitality
- Customer service
- Hotel
- Annual leave
- Referral programme
Partnership Strategy & Operations Lead, International
Anthropic —London
- £195,000 - £225,000 a year
- Hybrid work
- SQL
- Bachelor's degree
- Communication skills
- Flexible schedule

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operations team leader jobs near finchley, gtl

Process Improvement Lead (x2 sought)

Computacenter -
Hatfield

Apply Now

Job details

7 days ago

Qualifications

Digitisation
Analysis skills
Continuous improvement
ITIL
Requirements gathering
Communication skills

Full job description

Location: UK - Hatfield | Job-ID: 218726 | Contract type: Standard | Business Unit: Project Management

Life on the team

Location: Hatfield

Additional comments: We are looking for x2 hires for these opportunities

The Process Improvement Lead drives structured process definition and improvement, providing the evidence and discipline needed to ensure end-to-end processes are clearly understood, consistently documented, and reflective of how we work as an organisation.

Balancing the rigour of standardisation with the need for purposeful definition and improvement, and ensuring that process design translates into actionable outcomes, with relevant depth of categorisation to allow for role mapping / alignment, metric and KPI definitions and measurement and AI / automation opportunity delivery.

What you’ll do

As Process Improvement Lead, your role is to lead the structured discovery, definition and improvement of end-to-end processes — ensuring that every process is clearly understood, purposefully designed, and built to enable the future operating model. You will:

Process Mapping & Future-State Design (30%)

Lead end-to-end process discovery and mapping, defining clear boundaries, interfaces, roles, controls and measures
Facilitate current and future-state process definition workshops, driving alignment and sign-off in line with standardisation principles
Maintain a consistent mapping methodology, ensuring process designs reflect the required depth of categorisation to support role alignment, metric definition and automation opportunity identification

Process Improvement & Implementation (25%)

Identify pain points and root causes, translating opportunities (simplification, standardisation, controls, automation) into a prioritised improvement backlog.
Support delivery through implementation handover, coordinating with IT/data/tooling/change to ensure solutions are feasible, adopted and measurable.

Standards, Documentation & Governance (20%)

Own process mapping and documentation standards, producing high-quality artefacts including process maps, narratives, RACIs, controls and measures
Support governance by preparing materials, tracking decisions and maintaining traceability from requirements through to sign-off

Stakeholder Engagement & Collaboration (15%)

Partner with process owners, SMEs and transformation workstreams to prioritise scope, resolve design decisions and manage expectations.
Provide clear progress and risk updates, escalating blockers where required.

Benefits & Continuous Improvement (10%)

Support the definition of KPIs and baseline metrics, tracking benefits through implementation and into early life
Capture lessons learned and actively coach others on process mapping and improvement standards

What you’ll need

Essential:

Experience in end-to-end process discovery, mapping and future-state design (e.g., BPMN) in large, complex organisations.
Track record delivering process improvements with measurable outcomes (e.g., cost, cycle time, quality and controls).
Knowledge of BPM, process transformation, standardisation and digitisation best practice (Lean/CI desirable).
Skilled in workshop facilitation and requirements capture, turning input into clear process artefacts and decisions.
Able to define process measures/KPIs, support baselining, and track benefits through implementation.
Strong stakeholder management and influencing across senior business, SMEs, IT and third parties.
Strong analytical/problem-solving skills; able to find root causes and shape practical, adoptable improvements.
Delivery discipline: planning, prioritisation and dependency management across cross-functional workstreams.
Strong communication, able to present to varied audiences and produce implementation-ready documentation.
Awareness of process interactions with systems, data and controls (integration, data structures, risk/compliance).
Results-oriented, resilient and adaptable, with a continuous improvement mindset.
Frameworks/certifications desirable (e.g., ITIL, Lean Six Sigma) and experience in a process lead/owner/improvement role.

Desirable:

Lead by example and provide day-to-day direction, coaching and quality assurance for process mapping and improvement activity (including matrixed contributors/SMEs as required).
Build capability and consistency through clear standards, templates, guidance and knowledge sharing across the process community.
Communicate progress, decisions and risks effectively, ensuring stakeholders remain aligned on scope, priorities and outcomes.
Champion high standards of ethics, compliance, controls and customer/colleague experience, with a strong focus on measurable value and operational excellence.
Foster a collaborative, inclusive and high-performing environment, role-modelling constructive challenge, accountability and continuous improvement.

Critical Success Factors

Process scope mapped and maintained to a consistent standard, providing clear end-to-end visibility (boundaries, interfaces, roles, controls and measures).
Measurable improvements delivered (e.g., cycle time, quality, cost and control effectiveness) with benefits tracked through implementation and early life support.
Strong stakeholder engagement and sustained adoption, evidenced by timely decisions, reduced rework and clear ownership post-handover.
Effective governance and ways of working: risks/issues managed, dependencies coordinated, and artefacts version-controlled and traceable.
Positive contribution to Computacenter’s transformation goals through improved operational performance, customer/colleague experience and continuous improvement culture.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

operations team leader jobs in finchley, gtl

Process Improvement Lead (x2 sought)

Technical Operations Team Leader

Operations Team Leader

Academy Operations Team Leader

Team Leader Operations

Operations Team Leader

HR Operations Team Manager

Customer Service Team Lead

Operations Contact Centre Team Leader

Strategic Delivery Lead – Operating Model Transformation & Organisation ...

Team Lead - US Operations

Outbound Operations Shift Team Leader

Fundraising Operations Lead

Lead Product Analyst - Business Operations - Wise Buisness

SOC Operations Team Lead

Team Lead Service Operations

Government & LEA Service Unit Team Leader

Senior Customer Lead, Defence

Private Events Operations Team Leader

Partnership Strategy & Operations Lead, International

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