Lifestyles manager Work, Jobs in Fishponds, Bst (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Deputy Manager Care Home
Dreams Care Home —Caldicot
- From £45,000 a year
- Full-time
- Microsoft Office
- Travel
- In-person
- Free parking
- Store discount
Quick apply
11d
Senior Programme Manager
Dyson —Malmesbury
- Project management
- IT
- Leadership
- Employee assistance programme
- Employee discount
7d
Deputy Manager
Aldi —Yate
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Corporate Sales Manager
Mad Swans —Bristol
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee discount
Quick apply
General Manager
Mad Swans —Bristol
- £65,000 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Bristol
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Work from home
Quick apply
Fleet Availability Team Leader
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
10d
Senior Client & Operational Manager
Computershare —Bristol
- Full-time
- Continuous improvement
- Financial services
- Leadership
- Work from home
1h
Herdsperson
JH Vigar & Son —Trowbridge
- £28,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- School
- Annual leave
Quick apply
13d
Quality Manager - CS3
Leonardo UK Ltd —Bristol
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- IT
- Employee assistance programme
- Flexible schedule
1d
Procurement Manager
Novuna —Trowbridge
- Up to £65,000 a year
- Full-time
- Hybrid work
- Negotiation
General Manager
Bella Italia Bristol Cribbs —Bristol
- £42,000 - £45,000 a year
- Full-time
- Leadership
- Restaurant
- Employee discount
Quick apply
13d
Engagement Manager
Zellis —Bristol
- Sales
- Human resources
- Annual leave
3d
Filton - Badge Office & Front of House Brand Ambassador (STARS)
Securitas UK —Filton
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Employee discount
Quick apply
2d
Project Manager/PMO Consultant - Defence & Security
PA Consulting —Bristol
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Project management
- Annual leave
Quick apply
Junior Artworker
Roper Rhodes —Bath
- £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Employee assistance programme
Quick apply
11d
BDR Manager
Zellis —Bristol
- Hybrid work
- Sales
- Human resources
- Leadership
- Annual leave
Regional Sales UK South West - Hotel Co 51 UK
Hotel Co 51 —Bristol
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick apply
Academic Head
Dyson —Malmesbury
- Engineering
- English
- AI
- Employee assistance programme
- Employee discount
10d

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham. Travel to other Zellis offices will also be required as part of the role.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis, supporting reporting and decision-making
Collaborate with Support, Product, Implementations & Commercial team to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Confidence & gravitas when communicating with internal and external stakeholders at all levels, to report findings, suggest improvements as well as ensuring accountability cross functionally.
Confidence to communicate openly & honestly with customers, whilst also maintaining a level of confidentiality
Ability to navigate ambuiguity
Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data such as NPS (Net Promoter Score)
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Our Recruitment Process

We want to ensure you have a great candidate experience, and be as transparent as possible about what to expect:

Recruiter Shortlist - Our team will review your application against the role requirements to identify candidates to progress.

Recruiter Screening (30 Minutes) - All shortlisted candidates will then be contacted for an initial conversation with our recruitment team to discuss your experience, motivations and answer any questions about the role.

Virtual Interview - (30 Minutes) - A short call with the hiring team to explore your background in more depth and give you a clearer picture of the team and role.

On-Site Assessment (2 hours, Peterborough office) - A final in person stage including: A competency based interview, exploring your past experience & skills. and a scenario based interview, assessing how you'd approach real situations relevant to the role.

We aim to keep you updated at each stage and will let you know outcomes as promptly as possible.

Apply Now

Refine Your Search

lifestyles manager jobs in fishponds, bst

Customer Experience Manager

Deputy Manager Care Home

Senior Programme Manager

Deputy Manager

Corporate Sales Manager

General Manager

Travel Lifestyle Manager - Arabic Speaking | Overnight

Fleet Availability Team Leader

Senior Client & Operational Manager

Herdsperson

Quality Manager - CS3

Procurement Manager

General Manager

Engagement Manager

Filton - Badge Office & Front of House Brand Ambassador (STARS)

Project Manager/PMO Consultant - Defence & Security

Junior Artworker

BDR Manager

Regional Sales UK South West - Hotel Co 51 UK

Academic Head

I want to receive the latest job alerts for lifestyles manager in fishponds, bst

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