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Senior Sales and Service Advisor

Rubix
King's Lynn

Apply Now

Job details

Full-time

Qualifications

Customer service
Leadership
Communication skills

Full job description

At Rubix Industrial Services, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving.

Whether it's providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers’ unique needs, our Sales Offices play a crucial role in delivering the exceptional service Rubix Industrial Services is known for. We work closely with our field sales, engineering, and supply chain teams to keep industry moving… literally!

If you're driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at Rubix Industrial Services

Location: Kings Lynn

About the Role:

Assist the Sales & Service Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments.
Take a leading role in health & safety discussions, improvement opportunities and training.
Drive improvements to the ETO conversion.
Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
Monitor Golden Hour call quality and provide feedback when necessary.
Communicate in a compelling way to all internal and external stakeholders.
Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
Ensure the entire team are working with, supporting and connecting with the external sales team. Regular communication is critical to drive the collaboration required for success.
Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss /improve performance.

Working hours:

08:30 -17:00 – Monday to Friday

1 hour break

37.5 hours per week

Key Skills, Experience & Requirements:

Experience in building and sustaining long term customer relationships
Experience in leadership with the ability to motivate and inspire a team
Industry and market experience (Preferred)
Positive attitude towards achievement of company goals
The ability to match selling style to the customer's needs & preferences.
Promote a best practice culture within the team to encourage a learning environment
Review of team performance using established processes
Proficient user of Microsoft 365 Strong commercial acumen Effective communicator

Rubix UK has a commitment to doing things differently for our colleagues and customers.

Today, Rubix Group is the clear market leader with a presence in 23 markets and sales of €3.15bn in 2023. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between.

More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving.

Right now, across Europe there are 9,000 of us and counting. We’ve disrupted and we have grown, but we’re not finished yet.

[email protected]

Apply Now

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