Regional head Work, Jobs in Fitzrovia, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Global Head of Regional Procurement and Supply Alliances
bp —London
- Full-time
- Hybrid work
- Master's degree
- No degree
- Travel
- Relocation assistance
12d
Head of Strategic Projects
Homes England —London
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Assembly
- Presentation skills
- Driving
- Annual leave
- Employee assistance programme
4d
Head of Region - London
Urbanbubble —London
- £77,000 - £82,250 a year
- Full-time
- Management
- Continuous improvement
- IT
- Annual leave
- Sick pay
Quick apply
12d
Director, Principal Giving
Global Energy Alliance for People and Planet —London
- £120,000 - £140,000 a year
- Full-time
- Project management
- Presentation skills
- Bachelor's degree
- Annual leave
Regional Head of Comms
Allianz —London
- Full-time
- Hybrid work
- Travel
- AI
7d
Regional Head of Maintenance
Royal Mail Group —Hemel Hempstead
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Annual leave
13d
Regional Head of Services Delivery – Europe
Finastra —London
- Full-time
- Hybrid work
- Project management
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Client Relationship Manager - - Engineering Inspection
Allianz —London
- £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
13d
Global Head of Implementation
Lua Global —London
- £95,000 - £130,000 a year
- Full-time
- Hybrid work
- PMP
- Master's degree
- Travel
Quick apply
Strategic Account Manager - Regional
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Communication skills
Quick apply
4d
Regional Facilities Manager
Industrials REIT —London
- Full-time
- Customer service
- IT
- In-person
- Life insurance
Attendance and Exclusion Lead
Lift Schools —London
- £50,000 - £55,000 a year
- Full-time
- Travel
- School
13d
Sub-Regional Head of Security
Digital Realty —London
- Full-time
- English
- Leadership
- Communication skills
Regional Facilities Manager
Praxis Facilities Management —Epsom
- Full-time
- First Aid Certification
- Travel
- In-person
- Employee assistance programme
Quick apply
14d
eCommerce Manager - remote
Hornblower —London
- £45,000 a year
- Remote
- Analysis skills
- Project management
- Product management
Quick apply
11d
Deputy Head of Safeguarding (North and South)
Lift Schools —London
- £60,000 - £65,000 a year
- Full-time
- Travel
- School
13d
Head of Education, Skills and Work - Non-Operational
Ministry of Justice —Hemel Hempstead
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
12d
Head of Service - Foster hub (North London)
London Borough of Camden —North London
- £86,889 a year
- Full-time
- Hybrid work
- Management
- Annual leave
14d
RISE Adviser - London - Secondary adviser
Department for Education —Westminster
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
11d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

regional head jobs in fitzrovia, gtl

Head Of Customer Experience

Global Head of Regional Procurement and Supply Alliances

Head of Strategic Projects

Head of Region - London

Director, Principal Giving

Regional Head of Comms

Regional Head of Maintenance

Regional Head of Services Delivery – Europe

Client Relationship Manager - - Engineering Inspection

Global Head of Implementation

Strategic Account Manager - Regional

Regional Facilities Manager

Attendance and Exclusion Lead

Sub-Regional Head of Security

Regional Facilities Manager

eCommerce Manager - remote

Deputy Head of Safeguarding (North and South)

Head of Education, Skills and Work - Non-Operational

Head of Service - Foster hub (North London)

RISE Adviser - London - Secondary adviser

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