Salesforce developer Work, Jobs in Fitzrovia, Gtl (with Salaries)

Omnichannel engineer with Salesforce experience
Sunlighten UK & Europe —London
- £50,000 - £69,000 a year
- Full-time
- Hybrid work
- Salesforce
- APIs
- Health & wellbeing programme
- Employee discount
Quick apply
AI Builder, Emerging Talent - UK & Ireland Market
Salesforce —London
- Full-time
- Up to 50% travel
- Sales
- English
Salesforce Developer
Business Systems —London
- £54,800 - £66,000 a year
- Full-time
- Hybrid work
Quick apply
13d
Senior Salesforce Developer - London, UK - Fulltime - Hybrid
Capgemini Sogeti —London
- Hybrid work
- Salesforce
- Communication skills
- Banking
Salesforce Developer - Uxbridge,UK
Capgemini Sogeti —London
- Hybrid work
- Salesforce
- Communication skills
12d
Salesforce Developer - Uxbridge,UK
Capgemini —London
- Hybrid work
- Salesforce
- Communication skills
12d
Senior Salesforce Developer - London, UK - Fulltime - Hybrid
Capgemini —London
- Hybrid work
- Salesforce
- Communication skills
- Banking
Salesforce Developer
FalconSmartIT —London
- Full-time
- Salesforce
- Software development
Quick apply
Salesforce Administrator
London Youth —London
- £45,000 a year
- Part-time
- Hybrid work
- Salesforce
- Analysis skills
- Organisational skills
Quick apply
10d
Salesforce Business Analyst
Shiftlogic —London
- £34,000 - £58,000 a year
- Hybrid work
- Salesforce
- Analysis skills
- Bachelor's degree
Quick apply
Salesforce Portal Owner / Developer
Triple Point —London
- Computer Science
- Salesforce
- Engineering
Business Systems Analyst (Hospitality Solutions)
BIZTECH CONSULTANTS LTD —Ilford
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Hospitality
- Hotel
- Leadership
Quick apply
Salesforce Software Engineer - Senior Associate
JPMorganChase —London
- Full-time
- APIs
- AI
Salesforce Developer
PA Consulting —London
- Full-time
- Hybrid work
- Salesforce
- Annual leave
Quick apply
Salesforce Consultant
Qualient Solutions —London
- Salesforce
- Agile
- Communication skills
Salesforce AI Engineer
Capgemini Sogeti —London
- Hybrid work
- Salesforce
- DevOps
- Agile
Forward Deployed Engineer
Salesforce —London
- Full-time
- Computer Science
- Salesforce
- Travel
Senior Salesforce Admin
Carwow —London
- Full-time
- Hybrid work
- Salesforce
9d
GTM Engineer
Ably —London
- Remote
- Analysis skills
- AI
- Annual leave
5d
Senior Salesforce Marketing Cloud Developer
Wunderman Thompson MAP —London
- Communication skills

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Omnichannel engineer with Salesforce experience

Sunlighten UK & Europe -
London

Quick apply

Job details

Full-time
£50,000 - £69,000 a year

Benefits

Casual dress
Health & wellbeing programme
Additional leave
Company pension
Company events
Private medical insurance
Employee discount
Sick pay

Qualifications

Salesforce
IVR
Marketing automation
APIs
Business requirements
Solution architecture

Full job description

Omnichannel Solutions Engineer at Sunlighten UK United Kingdom

Salary and benefits Salary Range: £50,000–£69,000 + Bonus + pension scheme and health insurance for 4-6 years' experience, possibility of negotiation for candidates with 7+ years of experience Candidates with Five9, Salesforce, APIs, and Omnichannel Architecture expertise.

Position Summary

Sunlighten is seeking an experienced Omnichannel Solutions Engineer to lead the design, engineering, optimization, and continuous improvement of our customer engagement ecosystem across the United Kingdom.

Reporting to the Director of Business Systems & Integrations, this role partners closely with the US Omnichannel Solutions Engineer to ensure global consistency while supporting the UK business. The role owns the technology connecting customers with Sales and Customer Care across voice, digital, and messaging channels, including lead distribution, IVR, outbound dialing, live chat, SMS, Salesforce integrations, and custom API solutions.

Why Sunlighten?· Global Innovation & Growth: A family-owned business with 25+ years of pioneering infrared technology, now expanding rapidly in the UK and Europe.
· A Thriving Industry: The global wellness market is projected to hit $7 trillion by 2026—be part of this dynamic movement.
· Prestigious Clientele: Our saunas are trusted by Cristiano Ronaldo, numerous elite sports institutions, hotels, spas, wellness clinics, and celebrities worldwide.
· New UK London Headquarters: To meet growing demand, we’ve launched new offices, near Oxford Circus with a sauna studio showroom and a day spa.

Key Responsibilities

· Own the UK omnichannel customer engagement platform and lead routing strategy.

· Administer and optimize Five9 (or comparable platform): IVR, routing, queues, campaigns, dialers, agent desktop, reporting.

· Design and maintain Salesforce Sales Cloud and Service Cloud integrations.

· Build and optimize lead routing, opportunity routing, lead scoring, and workflow automation.

· Develop and support REST API, Zapier, and custom integrations.

· Partner with Salesforce and NetSuite developers on enterprise solutions.

· Gather business requirements and translate them into scalable technical solutions.

· Continuously improve customer experience, routing accuracy, sales conversion, and agent productivity.

Required Qualifications

· 4+ years supporting enterprise contact center solutions.

· Five9 experience preferred (Genesys, NICE CXone, Talkdesk, Amazon Connect, Cisco Webex Contact Center also considered).

· Strong Salesforce Sales Cloud and Service Cloud experience.

· Experience with APIs, CRM integrations, IVR, dialers, routing logic, and customer engagement workflows.

· Strategic thinker with hands-on engineering capability.

Preferred Qualifications

· Five9 Certification.

· Salesforce Administrator or Platform certifications.

· Marketing Cloud experience.

· Experience with Live Chat, Attentive, SMS360, or similar platforms.

· JavaScript, Python, .NET, REST APIs, Zapier.

Success Measures (First 12 Months)

· Increased delivery rate

· Increase lead response speed.

· Improve routing accuracy.

· Increase sales conversion through dialing optimization and scoring strategies.

· Reduce abandoned calls.

· Improve Ready-to-Sell and Ready-to-Serve time.

· Deliver scalable integrations across Salesforce, Five9, Live Chat, SMS, and future engagement platforms.

Pay: £50,000.00-£69,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Employee discount
Health & wellbeing programme
Private medical insurance
Sick pay

Application question(s):

Do you have five9 experience?

Experience:

Salesforce: 4 years (required)

Work Location: Hybrid remote in London W1W 8QG

Quick apply

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