Head of customer service Work, Jobs in Flamstead, Hrt (with Salaries)

Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Business Administration Officer
Luton Town Football Club —Luton
- Part-time
- Customer service
- Salesforce
- Microsoft Office
11d
Head of Conference Unit
BMA —London
- £84,290.26 a year
- Project management
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
3d
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
12d
Head of Operational Finance
Pinnacle Group —London
- £85,000 - £95,000 a year
- Hybrid work
- Team management
- Accounting
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
11d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Customer Service Team Leader
Arriva UK Bus Limited —Luton
- £28,900 a year
- Overtime
- Customer service
- Communication skills
Quick apply
3d
Head of Building Services
YMCA MK —Milton Keynes
- £45,000 - £52,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Contracts
- Employee discount
Quick apply
2d
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Management
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
11d
Sr. Account Manager - UK
sunday —London
- £62,000 - £65,000 a year
- Hybrid work
- Hospitality
- Analysis skills
- Project management
Head of Business Development
WJ UK —Kings Langley
- £90,000 - £100,000 a year
- Full-time
- Management
- Sales
- Marketing
- Health & wellbeing programme
- Gym membership
Quick apply
12d
Receptionist
Costa Limited —St Albans
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
4d
Head of Operations
Bodylogics —Barnet
- £50,000 - £80,000 a year
- Full-time
- Driving
- In-person
- Leadership
- Profit sharing
- Employee discount
Quick apply
3d
Head of Estates
Enfield Council —Enfield
- £88,944 - £107,535 a year
- Management
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Head of Visitor Experience & Museum Operations
Wellcome Trust —London
- £56,000 - £70,000 a year
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Assistant Manager
Admiral Slots —Luton
- £30,537 a year
- Full-time
- Customer service
- Annual leave
Quick apply
Head of Technology – EV Systems & Solutions
SWARCO —Hemel Hempstead
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Computer Science
- AWS
- APIs
- Annual leave
- Employee assistance programme
Quick apply
4d
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance

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Head of Customer Experience

Galeta -
London

Quick apply

Job details

Full-time
£60,000 - £70,000 a year

Benefits

Employee discount

Qualifications

CRM software
Hospitality
Management
Customer service
Bachelor's degree
B2B
Organisational skills
Food industry
IT
Leadership
Communication skills

Full job description

If, after reading the role description below, you’d like to apply, please send your CV and a cover letter to [email protected] explaining why this role and why now. We’re far more interested in clarity of thought, ambition and judgement than perfectly polished applications. No agencies, please.

About Us

Galeta is one of London's leading artisan wholesale bakeries. Over 15 years we've grown from a market stall to a business supplying more than a thousand cafes, restaurants, hotels and food businesses across London and the South East, every day of the week. We're in a strong period of growth with serious ambition for what comes next, and customer experience sits right at the heart of it.

Our customers order daily, our product is perishable, and our delivery windows are unforgiving. When it works, it's invisible. When it doesn't, someone needs to fix it fast and make the customer feel looked after. That's where you come in.

About the role

You will own the customer experience function end to end, leading a team of four and running a genuine seven day a week operation from our Farringdon office. This is a hands-on leadership role. You will be in the detail daily: response times, order accuracy, delivery failures, credits, complaints, and the thousand small moments that decide whether a customer stays for years or quietly drifts away.

Your team is the first voice a customer hears when something goes wrong and the reason a new customer becomes a regular one. You will set the standard, hold it, and raise it.

What you'll be doing

Lead, develop and grow a team of four customer experience specialists covering seven days a week, owning the rota, early starts and weekend rotation alongside them
Own the full customer journey from first order to long-term account health across more than a thousand active wholesale customers
Set and enforce service standards: response times, first-contact resolution, order accuracy follow-up, credit turnaround and complaint closure
Build the reporting that tells us the truth. Service KPIs, complaint root causes, credit trends and customer health, presented weekly to the leadership team
Work daily with production, dispatch and logistics to resolve issues at source rather than repeatedly apologising for the same failure
Own escalations personally. When a key account is unhappy, you are on the phone or on site the same day
Drive retention. Spot at-risk accounts early, understand why customers leave, and fix the causes
Recruit, train and performance-manage the team as the business grows, building a function that scales with us

Who you are

A proven customer service leader with an outstanding track record of delivering exceptional service in a fast-paced, operational environment
Experienced in managing and growing teams, with the ability to develop people while holding a high bar
Direct and resilient. You chase things until they are done, you don't accept excuses, and you enforce pace across departments without needing permission
Meticulous. You notice the wrong invoice, the missed call back and the credit that never got processed
A fantastic communicator, equally credible calming an angry customer at 7am and challenging a department head at 4pm
Comfortable with early starts, weekend working and the rhythm of a business that never fully stops

We would find it extremely valuable if you have run, or played a leading part in, the digital transformation of a customer experience function. Galeta is investing in the systems that sit behind great service, and experience of introducing or upgrading CRM and order management platforms, building self-serve options for customers, automating routine contact and turning service data into decisions would let you shape that journey here rather than inherit someone else's

Desirable

Experience in food, hospitality, FMCG or another perishable, time-critical product environment
Experience with high-volume B2B account bases rather than consumer-only service
Familiarity with order management and CRM systems, and confidence using data to run a team

What we offer

Salary of £60,000 to £70,000 depending on experience
Discretionary performance bonus linked to service and retention KPIs
Genuine ownership of the customer experience agenda in a founder-led business on a serious growth journey
The opportunity to build and shape a function that sits at the heart of the company's plans
Staff discount

Job Type: Full-time

Pay: £60,000.00-£70,000.00 per year

Ability to commute/relocate:

London EC1M: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 5 years (preferred)
Management: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in flamstead, hrt

Head of Customer Experience

Business Administration Officer

Head of Conference Unit

Head of Affordable Housing

Head of Operational Finance

Head of Customer Value

Customer Service Team Leader

Head of Building Services

Head of Insights

Head Of Restart Programme

Sr. Account Manager - UK

Head of Business Development

Receptionist

Head of Operations

Head of Estates

Head of Visitor Experience & Museum Operations

Head of Campus Experience

Assistant Manager

Head of Technology – EV Systems & Solutions

Manager, Technical Services

I want to receive the latest job alerts for head of customer service in flamstead, hrt

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